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citizenM Zürich

4.0 star property
4-star hotel near Bahnhofstrasse

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Photo gallery for citizenM Zürich

Business centre
Check-in/check-out kiosk
Lobby sitting area
King Room
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Restaurant

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Bahnhofstrasse
    ‪3 min walk‬
  • Paradeplatz
    ‪4 min walk‬
  • Kunsthaus Zurich
    ‪12 min walk‬
  • Zürich (ZRH)
    ‪13 min drive‬

Room options

View all photos for King Room

King Room

King Room

9.2 out of 10
Wonderful
(228 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Zürich

Central Zürich getaway .Within a 10-minute walk of this Old Town Zürich hotel, you'll find Bahnhofstrasse and Paradeplatz. Fraumuenster and Helmhaus are also within half a mile (1 km).

What's nearby

  • Bahnhofstrasse - 3 min walk - 0.3 km
  • Paradeplatz - 4 min walk - 0.4 km
  • Fraumuenster - 6 min walk - 0.6 km
  • Kunsthaus Zurich - 12 min walk - 1.1 km
  • Swiss National Museum - 12 min walk - 1.1 km

Getting around

  • Sihlstrasse Tram Stop - 1 min walk
  • Zürich Limmatquai Station - 10 min walk
  • Zurich Airport (ZRH) - 26 min drive

Restaurants

  • ‪George Bar & Grill - ‬3 min walk
  • ‪Mövenpick Wein-Bar - ‬3 min walk
  • ‪Bar 45 - ‬4 min walk
  • ‪Restaurant Le Cèdre - Maurice - ‬3 min walk
  • ‪JOE & THE JUICE - ‬2 min walk

About this property

citizenM Zürich

4-star hotel near Bahnhofstrasse
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 5 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly citizenM Zürich.

This 4-star Zürich hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Built in 2019
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Zürich offers 160 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

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Ruby Mimi Zurich

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  • Air conditioning
  • Breakfast available
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The price is CA $399
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 770 out of 1057 reviews
Rating 8 - Good. 190 out of 1057 reviews
Rating 6 - Okay. 63 out of 1057 reviews
Rating 4 - Poor. 16 out of 1057 reviews
Rating 2 - Terrible. 18 out of 1057 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Klara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good value with friendly & helpful staff. Just needed a place to stay before flying out the next morning, and wanted to enjoy our last night near old town - and this suited our needs. Not completely clear in the photos but the King room is oddly configured and one person will have to climb over the other to get out of bed - this may be a problem for some people. Really had the feeling of a pod-type hotel room, but for the $ we are satisfied and would most likely stay again.
Stayed 1 night in Jun 2025

10/10 Excellent

Rita, Duluth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked how centrally located this hotel is, it is within walking distance to a ton of major attractions in Zurich. This property is also super automated with minimal staff. An ipad in the room to control everything you need, lights; tv; room service. Bed is comfortable and food is pretty good. Loved it!
Stayed 2 nights in Jun 2025

10/10 Excellent

JEANETT NATALIA SAID

Stayed 3 nights in Jun 2025

4/10 Poor

Kathryn

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Would NOT stay here again. Great staff; good location; good breakfast; comfortable mattress and pillows but can only get in on one side of the bed; terrible room and bathroom-TINY!!!- eating area fine; nothing else to hotel-halls like I imagine a hostel would be; expensive parking. Room MISERABLY small.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and very well located in downtown Zurich… only complaint would be the air temperature in the room… tried to program to 18 degrees and could not get cooler than 24.
Stayed 2 nights in Jun 2025

10/10 Excellent

Philip

Stayed 1 night in Jun 2025

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and affordable for a quick stay in Zurich!
Stayed 1 night in May 2025

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities
My cruise cabin was bigger. You must crawl over your partner to get in and out of bed. No dresser. No housecleaning unless you ask for it a day ahead of time. However, good location. Very clean and modern.
Stayed 4 nights in May 2025

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for only 1 night but would gladly stay for more if we were there for longer. We got to the hotel before check-in time and were accomodated instantly as they already had our room cleaned and ready early which was nice. The check-in clerk made sure we knew the differences between staying on one side of the building vs. the other side. There was a club/party nearby so we were made aware that one side is more susceptible to noise that night. We opted to stay on the quieter side and it was perfect. The room was a little tight in terms of space but for us as a couple it was fine. The lighting options in the room are pretty cool and are also controllable through a tablet; as is the television, curtains, blinds, and atmosphere of the room. The location was also nice and close to landmarks and sights as well as good restaurants. At checkout, the staff held our luggage for us for a few extra hours which was also nice and did not come at additional cost. Would stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, had everything we needed for a nice stay.
Stayed 2 nights in May 2025

2/10 Terrible

Wesley

Stayed 1 night in May 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien!!
Stayed 2 nights in May 2025

10/10 Excellent

NASREEN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located to shopping, train station and restaurants
Stayed 2 nights in May 2025

8/10 Good

Randall, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, convenient, great location.
Stayed 1 night in May 2025

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect other than the A/C not cooling down enough
Stayed 5 nights in May 2025

10/10 Excellent

Jesika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and this was one of the best hotels I’ve ever stayed at. I travel solo so it was everything I needed and more. check-in was quick. They were kind and courteous. The location was perfect. Mostly it was affordable which I loved. Very clean too! God I love Zürich. I can’t wait to be back to this hotel. Book it!
Stayed 2 nights in May 2025

10/10 Excellent

Cathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M is a unique hotel property in Zurich. We enjoyed the stay although our iPad which controls everything in our room was dead on arrival, we were able to charge it on our own charging cord and get it up and running. The hotel was kind enough to comp us a breakfast for our troubles. The only down size was getting into a bed with only one size facing the room. Crawling over my spouse at 3 in the morning was not a fun experience for either of us. The staff was warm, engaging and helpful when we could not get our room’s iPad to work. We would stay here again if we had the opportunity to visit Zurich again.
Stayed 2 nights in May 2025

6/10 Okay

zoe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Small for the price. Staff not helpful
Stayed 2 nights in May 2025

8/10 Good

saihari

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good hotel - Close to Zurich train station. Rooms are expectedly small
Stayed 2 nights in May 2025

10/10 Excellent

Suji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and conveniently located
Stayed 3 nights in May 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very unique in that the rooms are quite small but they make up for it with the immense public spaces for socializing, work, etc. Large lounge with bar and breakfast in the morning (other meals served as well but we only had breakfast there). Everything in the room is controlled by an IPad making it very easy to control shades, temperature, lights, etc.
Stayed 2 nights in May 2025

8/10 Good

AKHIL

Rooms are extremely small.
Stayed 1 night in May 2025