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Hotel Elcano Acapulco

Property class: 3.5
Family-friendly beachfront hotel with outdoor pool

Choose dates to view prices

Photo gallery for Hotel Elcano Acapulco

A seafood platter with various dishes and drinks on a wooden table at a beach.
A balcony with a view of a beach and ocean.
A hotel room with a bed, a desk, a chair, a sofa, and a view of the sea.
A swimming pool with blue lounge chairs and umbrellas, surrounded by palm trees and a building in the background.
A multi-story hotel with balconies on each floor, illuminated by interior lighting.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Av del parque y las palmas S/N, Acapulco, GRO, 39690
  • Place, Acapulco Golf Club
    ‪1 min walk‬
  • Place, Icacos Beach
    ‪5 min walk‬
  • Place, Acapulco Convention Center
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪58 min drive‬

Room options

View all photos for Room Small

In-room safe, blackout drapes, iron/ironing board (on request)

Room Small

7.4 out of 10
Good
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Double Room Superior

7.4 out of 10
Good
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Studio, 1 King Bed

A hotel room with a bed, a desk, a chair, a table with flowers, a ceiling fan, a view of the sea, and a balcony with curtains.

Studio, 1 King Bed

7.8 out of 10
Good
(20 reviews)
  • Ocean view
  • 26 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a balcony with a view of the sea, a desk, and a television.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(20 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

Suite Junior

  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the area

Acapulco

On the beach.A stay at this Costera Acapulco hotel places you steps from Acapulco Golf Club and within a 5-minute walk of Icacos Beach. Also, Acapulco Convention Center is within half a mile (1 km) and Casa de la Cultura is within 2 miles (3 km).

What's nearby

  • Acapulco Golf Club - 1 min walk - 0.1 km
  • Icacos Beach - 5 min walk - 0.5 km
  • Acapulco Convention Center - 10 min walk - 0.9 km
  • El Rollo Acapulco - 12 min walk - 1.0 km
  • Diana the Huntress - 9 min drive - 2.3 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪Starbucks - ‬16 min walk
  • ‪Lobby Bar Fiesta Americana Acapulco - ‬11 min walk
  • ‪Verde Vegan y Verde Pistache - ‬18 min walk
  • ‪La Crespolina Fiesta Americana Acapulco - ‬12 min walk
  • ‪Suntory - ‬16 min walk

About this property

Hotel Elcano Acapulco

Family-friendly beachfront hotel with outdoor pool
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with complimentary cabanas. After a day at the beach, enjoy amenities at Hotel Elcano Acapulco like an outdoor pool and a children's pool.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Acapulco hotel is smoke free.

  • 1 building
  • 180 guestrooms or units
  • 9 levels
  • Meeting rooms
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Elcano Acapulco offers 180 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Premium cable television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Sundeck
Las Torres Gemelas Acapulco
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  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 1,057 reviews
The price is CA $63
CA $77 total
includes taxes & fees
Sep 3 - Sep 4
Las Torres Gemelas Acapulco

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Weekend buffet breakfast available 8:00 AM to noon for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • Shopping
  • Volleyball

Room amenities

Entertainment

  • 25-inch TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property will be closed from December 20 2023 to December 19 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Elcano Acapulco

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Elcano Acapulco
Elcano Hotel
Hotel Elcano
Hotel Elcano Acapulco
Elcano Hotel Acapulco
Elcano Resort Acapulco
Hotel Elcano
Hotel Elcano Acapulco Hotel
Hotel Elcano Acapulco Acapulco
Hotel Elcano Acapulco Hotel Acapulco

Frequently asked questions

How close is Hotel Elcano Acapulco to the airport?

Hotel Elcano Acapulco is 10.9 mi (29-min drive) away from the General Juan N. Alvarez Intl. Airport (ACA) airport, the closest popular airport to the property.

Does Hotel Elcano Acapulco have an airport shuttle?

Airport shuttle services are not available at Hotel Elcano Acapulco.

How close is Hotel Elcano Acapulco to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Hotel Elcano Acapulco offer free breakfast?

Free breakfast isn’t provided at Hotel Elcano Acapulco, but buffet breakfast is offered for a fee of MXN 350 for adults and MXN 175 for children.

Is there a casino at Hotel Elcano Acapulco?

No, there is no casino at this hotel.

What time is check-in at Hotel Elcano Acapulco?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hotel Elcano Acapulco?

This hotel offers free self parking.

Does Hotel Elcano Acapulco have a pool?

Hotel Elcano Acapulco features an outdoor pool and a children's pool.

Does Hotel Elcano Acapulco have a restaurant?

Hotel Elcano Acapulco is home to Bambuco, which features a poolside location and al fresco dining.

Does Hotel Elcano Acapulco have a spa?

There are no spa services available at this hotel.

How close is Hotel Elcano Acapulco to downtown Acapulco?

Hotel Elcano Acapulco is 2.9 mi away from Acapulco.

Hotel Elcano Acapulco Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 392 out of 1000 reviews
Rating 8 - Good. 374 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luther Carson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a Great visit will be coming back
Stayed 9 nights in Sep 2022
Verified review

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great location and service were excellent.
Stayed 4 nights in Mar 2023
Verified review

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed a few times at this hotel because it's clean,beds are comfortable every employee is very friendly and polite.
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is really clean, peaceful , Family ambiance, affordable and Even the studio size room is quite enough for a couple I totally recommend this Hotel for Everyone who wants to have an awesome time in Acapulco
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Nora

Liked: Staff & service, property conditions & facilities
Lovely hotel. Wonderful views
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, room comfort

HOTEL EL CANO

beautiful property, great service
Stayed 7 nights in Jan 2023
Verified review

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
i liked the space of the rooms and the view from the balcony.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

neftali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast elevators, great buffet breakfast, great location, fast service when notifying a problem
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very friendly staff, clean and the food was delicious. Service can improve a little bit around the pool by suggesting drinks and appetizers but that’s it. Great experience!!
Stayed 5 nights in Jan 2023
Verified review

6/10 Okay

Cathleen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs to be updated. Staff was excellent in restaurants, poolside and housekeeping.
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

9 days vacations

A really great place to stay, and enjoy a wonderful vacations. Very clean, All the employees are friendly very good costumer attention. I recommend this hotel 100%. And definitely my next time in Acapulco I am going back with them.
From my room
Amazing view
From the bar a delicious mojitoa
A night view of the bahía, from my room
Stayed 9 nights in Nov 2022
Verified review

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vintage uniqueness of the property and the people
Verified review

6/10 Okay

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice with great views but was in need of a fresh painting
Verified review

8/10 Good

MARICELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like ubication
Stayed 9 nights in Apr 2023
Verified review

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, amenities
Everything is very good, staff are very friendly,just the shower head in the bathtub and the faucet in the sink wasn't working properly.
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Julio César

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD
Stayed 1 night in Jun 2023
Verified review

4/10 Poor

Marlene

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location it’s a plus the property it’s in very bad conditions, elevators not morning , bathrooms in very bath conditions areas with out paint no Tv on the bar horrible
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Air conditioners need to be updated and bathrooms very out dayed
Stayed 2 nights in Sep 2022
Verified review

6/10 Okay

Silverio

Ok
Verified review

2/10 Terrible

Jose

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sorry to say I dont think I will ever go back to that hotel. The price -value is terrible... Poor amenities, no customer service, the bed.. Ouful. Room service prices way high... No. No it was incredible.
Stayed 4 nights in Nov 2022
Verified review

6/10 Okay

Michael

Liked: Cleanliness
A/c weak. No pen and paper in room. No menu in room. Menu on TV but hard to access. Key card didn’t work. Great view. Expensive for what you get
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Location is close to sre. Good view. Ice is free. Food and drink is outrageously expensive. Boring location. I reserved a taxi for 4 am to take us to the airport because our flight was at 6:15 am and taxi never showed up. Room is super old and aircon leaked 2 liters of water one night. Room service for cleaning is unprofessional. They knock once and barge right in. Staff is friendly. Everyone acknowledges you. Elevator is on the edge of breaking down. Coffee good. Too many negatives.
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

John

Liked: Staff & service
Older hotel . Did not want to give upgrade room at hotel even though i am platinum member. First two nights had a small studio that ac did not work. Was finally given different room that functioned little better but was bigger room so i was happy. Knew the area so big plus used public transportation most days. Oxxos everywhere so never far from morning coffee or lunch on the beach beer run. Walk towards beach in back of Hotel Copacabana. Rent a table n chairs there more people then at Elcano. 150 to 200 pesos all day . Must try fried potatoe tacos with salsa … shrimp on stick hit or miss . Close to oxxo for chips n beer everyone has Bluetooth speaker so all kinds of music. Hope this helped … first time at this hotel not sure if I would return. Staff great hotel old!!
Pic in front of hotel..
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Brenda Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, solo considero muy elevado el precio en alimentos y bebidas
Stayed 2 nights in Oct 2023