Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mai 2024
Air conditioner is SUPER LOUD and doesn't cool the room. They had random garbage bags in the hallway on the third floor. The room was a total catfish. Only staying 1 day lesson learned.
par un voyageur
Publié le 1 avr. 2024
The location was good. The price was great. The pool was closed and the carpet needs cleaning or replacing.
par un voyageur
Publié le 5 mars 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
5 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 3 mars 2024 sur Expedia
Lucky at front desk was kind and helpful
Commentaires de Gestion de l’hôtel
4 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Jesse,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Austin - Round Rock with us. It was so rewarding to see that we earned your 5/5 score with our kind and helpful staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Xao RediResponse Specialist , Gestion de l’hôtel
Hello Mohd,Your review of the Red Roof Inn Austin - Round Rock was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Jose,Your review of the Red Roof Inn Austin - Round Rock was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
par un voyageur
Publié le 14 févr. 2024 sur Expedia
This older hotel has been remodeled. The rooms were clean and it was quiet within the hotel.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Karen,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Austin - Round Rock with us. It was so rewarding to see that we earned your 5/5 score with our clean rooms and our quiet hotel, despite it being an older property that was remodeled. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
par un voyageur
Publié le 5 févr. 2024 sur Expedia
The room wasnt very clean to begin with, and i requested housekeeping which they never sent. The hallway also stunk of cat pee for the entirety of my 5-day stay.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Valerie,Thank you for taking the time to complete our guest survey of the Red Roof Inn Austin - Round Rock. However, it seems as though your experience with our Red Roof Inn did not meet your expectations as you've indicated that your room was unclean, there was no housekeeping and that the hallway had an odor, which are truly regrettable. Should you choose to stay again, please feel free to speak with the front desk regarding any problems you may have. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better stay.Very truly yours,Red Roof Management
par un voyageur
Publié le 1 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Hau, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 23 janv. 2024 sur Expedia
No hot water Saturday morning. No less than 5 live roaches between room and bathroom. Paper thin walls with random alarms going off. This building needs to be condemned.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Dustin,I appreciate you sharing your feedback following your stay at the Red Roof Inn Austin - Round Rock. I was saddened to read that your stay fell short of your expectations due to no hot water, thin walls and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Chirell RediResponse Specialist
