2/10 Terrible
Ellen
Travelled with partner
Oct 2, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID. Booked for 2 nights but checked out after one - they refused to refund us but we were so desperate to leave and lucky enough to find an alternative nearby, we cut our losses. We have stayed in old ‘character’ places before, and don’t mind antique furniture or a dated but cared for vibe. However this property was not even trying to achieve these things! From the start reception staff could barely bring themselves to greet us, the impression then persisted that guests and their comfort are completely irrelevant. The whole place is in dire need of updating and refurbishing. Decor run down and tired to the point of falling apart - carpets and upholstery dirty and frayed, shabby furniture, general bad smells from bathroom drains, badly-installed laminate flooring buckled with damp and revealing ancient carpet underneath. Non-existent basic room facilities. We were bitten by insects in the night - having encountered bedbugs before we were fairly confident it was not mosquitos as the bites are quite distinctive. Up until this happened we were prepared to stick it out and chalk up to experience but it was the final straw, we packed and got out as soon as we could. On announcing we were leaving early there was no curiosity from staff as to how our stay had been or why we might be bailing out. We were shown their latest bedbug inspection report which appeared to be a box ticking game. Sad that a fine old building has been run down like this - it could be great.
Ellen
Stayed 2 nights in Sep 2025
