Book a hotel near Bowlero Matthews, Charlotte

"Shouldn’t charge people for a microwave terrible service "

"Staff"

"I’ll start by saying the staff was absolutely phenomenal. In particular Tabitha, who was extremely helpful and did her best to manage our concerns. The breakfast had a good spread (breads, muffins, yogurts, pancakes, waffle maker, sausage, bacon, eggs, potatoes, juices, etc) and well stocked throughout the morning. And the price was absolutely right. But that low price came at a hefty cost of overall hotel condition. It is in desperate need of a major overhaul. Not just the drab browns and old carpet, but the condition of the furniture, the stairs, the ice maker, the overall property itself. It’s just old and it shows. But the worst factor was the smell. Our first room smelled really musty/wet and we considered complaining, but then we found that the refrigerator didn’t work. We need that for toddler’s milk. So we asked to switch which the staff helped accommodate. But the second room smelled even worst (I’d say smelly feet) and based on the smell down the hallway every room was going to smell the same. So we opted to keep the first room, worked with the staff to get the fridge operating (again, thank you, Tabitha, for all your help!) and literally bought a can of febreeze and bombed the room. It helped, even if a placebo effect. Overall I wished I had spent a little more. If you’re passing through and need a place to crash and want a good breakfast, it’ll pass. If it’s part of a vacation, look elsewhere. "

"When we came in to check in there was an odd smell in the lobby. It was clean looking, but it needs a fresh smell when you first walk in. The room also had a stale smell. The room was ok and we felt safe at the facility."

"Didn't have the room that was reserved, tild us since we booked through hotels.com that there's nothing they will do."

"yes"