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Charlottetown Inn & Conference Centre

3.5 star property
3.5-star eco-certified hotel near Charlottetown Port, connected to the convention center

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
RENOVATED 1 QUEEN-MAIN BUILDING
Lobby
Renovated Queen Suite- Main Building | Private kitchen
Property entrance

Reviews

5.6 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pet-friendly
  • Pool

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Confederation Centre of the Arts
    ‪7 min walk‬
  • Charlottetown Port
    ‪8 min walk‬
  • Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed

Suite, 1 Queen Bed

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Holiday Inn Express & Suites Charlottetown by IHG

Charlottetown
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,001 reviews
The price is CA $155
CA $184 total
includes taxes & fees
Oct 5 - Oct 6
Holiday Inn Express & Suites Charlottetown by IHG

About the area

Charlottetown

City center stay.Within a 10-minute walk of this Downtown Charlottetown hotel, you'll find Historic Charlottetown Waterfront and Charlottetown Port. St. Paul's Church and Public Archives and Records Office are also within half a mile (1 km).

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.5 km
  • Victoria Row - 5 min walk - 0.5 km
  • Confederation Centre of the Arts - 7 min walk - 0.6 km
  • Charlottetown Port - 8 min walk - 0.7 km
  • Red Shores Racetrack and Casino - 16 min walk - 1.4 km

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

Restaurants

  • ‪Tim Hortons - ‬7 min walk
  • ‪Pretzel Pint & Pickle - ‬7 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk

About this property

Charlottetown Inn & Conference Centre

3.5-star eco-certified hotel near Charlottetown Port, connected to the convention center
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is served daily. The eco-certified Charlottetown Inn & Conference Centre also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

  • 143 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The property will be renovating from April 16 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per day
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using exisiting bedding.

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.6
Rating 10 - Excellent. 187 out of 1391 reviews
Rating 8 - Good. 258 out of 1391 reviews
Rating 6 - Okay. 297 out of 1391 reviews
Rating 4 - Poor. 307 out of 1391 reviews
Rating 2 - Terrible. 342 out of 1391 reviews

5.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Shauna

Disliked: Amenities
Stayed 5 nights in Jun 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2025

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best thing I can say about this hotel Told us we would be staying across the street choice go thru the tunnel or cross a busy street so two seniors carrying luggage up and down stairs or across a busy street Carpets all stained, electric outlets not working, terrible smell in some places I know they are under going renovations but they are charging full price for the room Nothing on the web site about renovating Would not recommend this hotel
Stayed 1 night in Jun 2025

4/10 Poor

Perm

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Alright for a room to sleep for a night. But stale rooms and elevator stopped working day we left. Continental breakfast was ok.
Stayed 1 night in Jun 2025

4/10 Poor

Kimberley-Anne Dianne

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This property is undergoing renovations which we weren’t informed of. No baseboards around most of the hotel, were given an accessible room (but was not needed), lights didn’t work in our room, no toilette paper holder, the door latch did not make proper connection and therefore the door would not lock. Other than being able to walk everywhere conveniently I would not stay here in the future. Not worth the money they charge for their very rundown property.
Stayed 1 night in Jun 2025

4/10 Poor

Wayne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down and not befitting the daily cost associated with the rooms. The complimentary breakfast was extremely limited and the food stale and/or unappealing. The entire facility has a stale and unpleasant odour. The lobby and first level guest rooms are beside the pool and gym and the smell of chlorine and human perspiration was overwhelming. The gym and pool areas were very dark and the gym equipment had obviously not been cleaned in a long time. Our room had a door that would only secure if we were in the room. We could not leave because the door could be opened by simply pushing on the door from the outside. We observed many apparently homeless and/or addicted/ mentally disturbed citizens on and around the premises. A mental health care team showed up one morning to deal with a disturbed male who had been sitting immediately outside of our room. At 4:30 am we had a man and woman screaming and swearing outside of our bedroom window (parking lot) Maid service did not show up despite us hanging the maid service requested sign outside our door and then leaving the room for ten hours. Front counter staff were friendly but obviously in need of the management putting some money into repairs (carpets in hallways are filthy - paint satins are everywhere - parts of the walls have drywall or ripped off - plastic flower displays abound as opposed to real plants. This hotel is in dire need of proper management and repair. Decay is everywhere.
Stayed 2 nights in Jun 2025

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
Renovated room was lovely! Hotel corridors were very rundown! Friendly staff.
Stayed 1 night in Jun 2025

2/10 Terrible

Jean

Travelled with group
Disliked: Cleanliness, property conditions & facilities
We didn't stay, thought we were getting a redone room no carpet. The entrance smelled like cigarettes. The carpet in the room was filthy. Bad smell. AC in the window was loud and dirty. Elevator broken. Didn't even check the bathroom.
Stayed 1 night in May 2025

8/10 Good

Kaisar

Stayed 1 night in May 2025

2/10 Terrible

Myra

Seriously repulsive

Worst hotel stay of my life. I stay at this hotel many many time before the new owners. It was supposed to be a night away for my boyfriend and I The room was 88 degrees all night i opened the window to 3 feet of pigeon feces. It smelled awful. I had to beg for a fan. I was told there would be a solution. Tgey didnt offer to switch my room. I was in tears. We had a terri le night i tried to talk to the staff the next day they said that they would sort something out. Now the manger has avodied me. Tv sitting on the floor. Makeup wipes dry .
Stayed 1 night in May 2025

2/10 Terrible

KYLE ADRIANE

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Being worked on, but quite
Stayed 1 night in May 2025

6/10 Okay

Blair

Travelled with family
Liked: Amenities, property conditions & facilities
Room was fine, however the the window AC unit has openings under the unit. Very strong smell of cannabis as it came through the AC unit from outside and lingered. The back entrance smelled like cannabis/cigarettes. Continental Breakfast was adequate however was not cleaned regularly while people were eating etc.
Stayed 2 nights in May 2025

4/10 Poor

Douglas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
smelly towels no heat
Stayed 1 night in May 2025

8/10 Good

Ihechi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Overall the property is nice. The breakfast of self-serve it is generally the same thing that is available everyday. And the staff is super friendly and always quick to help, I enjoyed the stay and would likely go again.
Stayed 4 nights in May 2025

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Kind staff, decent breakfast, and room was spacious. Was some people hanging around in parking lot at night looking for money. Just felt a little nervous being outside at night.
Stayed 1 night in May 2025

4/10 Poor

Katherine

Business traveller, Travelled with partner
Close to all amenities, walking distance to shops, restaurants and coffee shops. The beds linens and bathrooms were clean but the building is old and under renovation. The air is stale, and we could smells cigarette smoke through the ventilation during the night. The rooms are dimly lit. Wouldn't be my first pick.
Stayed 2 nights in May 2025

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and comfortable. No fan in the bathroom.
Stayed 1 night in May 2025

4/10 Poor

Jack

Stayed 1 night in May 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

8/10 Good

Lorraine

Stayed 1 night in May 2025

10/10 Excellent

Luiney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and the staff was very nice. The building is old and a litte rundown but it was clean.
Stayed 1 night in May 2025

10/10 Excellent

Lynda

Stayed 3 nights in May 2025

4/10 Poor

marylynn

Liked: Staff & service, room comfort
Stayed 1 night in May 2025