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Charlottetown Inn & Conference Centre

3.5 star property
3.5-star eco-certified hotel near Charlottetown Port, connected to the convention center

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Renovated Queen Suite- Main Building | Private kitchen
RENOVATED 1 QUEEN-MAIN BUILDING
Lobby
Property entrance

Popular amenities

  • Gym
  • 24/7 front desk
  • Breakfast included
  • Pet-friendly
  • Pool
  • Laundry

Explore the area

Map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Confederation Centre of the Arts
    ‪7 min walk‬
  • Charlottetown Port
    ‪8 min walk‬
  • Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed

Suite, 1 Queen Bed

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Charlottetown

City center stay.Within a 10-minute walk of this Downtown Charlottetown hotel, you'll find Historic Charlottetown Waterfront and Charlottetown Port. St. Paul's Church and Public Archives and Records Office are also within half a mile (1 km).

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.5 km
  • Victoria Row - 5 min walk - 0.5 km
  • Confederation Centre of the Arts - 7 min walk - 0.6 km
  • Charlottetown Port - 8 min walk - 0.7 km
  • Red Shores Racetrack and Casino - 16 min walk - 1.4 km

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

Restaurants

  • ‪Tim Hortons - ‬7 min walk
  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. the Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk
  • ‪Hopyard - ‬6 min walk

About this property

Charlottetown Inn & Conference Centre

3.5-star eco-certified hotel near Charlottetown Port, connected to the convention center
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 6000 square feet (540 square meters) and includes conference space. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Charlottetown Inn & Conference Centre. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

  • 143 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • 6000 sq ft of conference space
  • 540 sq m of conference space
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 16 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.4
Rating 10 - Excellent. 172 out of 1451 reviews
Rating 8 - Good. 246 out of 1451 reviews
Rating 6 - Okay. 293 out of 1451 reviews
Rating 4 - Poor. 341 out of 1451 reviews
Rating 2 - Terrible. 399 out of 1451 reviews

5.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Nancy, Griffith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasn't renovated yet, and the bathroom was pretty bad for only $10 less than the renovated rooms.
Stayed 1 night in Apr 2025

8/10 Good

Renuka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Daren

Stayed 1 night in Apr 2025

6/10 Okay

shengmu

Liked: Cleanliness
Hotel location is good. Facilities are a bit old though. The damage deposit is required, but not well explained by the male frontdest service person. All thether service people arevvery nice, including those at breakfast and morning checkout girl.
Stayed 1 night in Apr 2025

2/10 Terrible

Harmanjeet Singh

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel’s airconditioning system is not working properly. We checked in 17 April (1st room) we went in and saw it was fine worth for the money paid however when we tried to open AC it was making terrible sound and not even cooling we had to ask them to move us in a different room because it was hot and dirty even the bed was ripped off underneath They were very nice to move us to a different room in the new building and we entered same thing it was fine but!! Toilet seat wasnt even cleaned we literally had to wipe off the pee stains underneath plus again we waited for ac to cool but again it didnt so we had to sleep windows open.. 2nd day of our trip we went for a trail in the morning and hoped that by the time we get back ac is cool but unfortunately it wasnt again, we sought the assistance of their manager and maintenance was very honest that AC WILL NOT WORK BECAUSE IT IS BROKEN.. hence, they suggested to move us again in a different room then when we entered same thing it was cleaned but you can literally smell the previous guests food that was either heated or cooked their. We ended up refunding for the rest of the trip and moved to The Arts Hotel (which is with the best service commending Hannah!) and it really helped us to enjoy the rest of the trip
Stayed 3 nights in Apr 2025

10/10 Excellent

zihao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Holly

Disliked: Cleanliness, property conditions & facilities
The building is going through renovations but there is still a lot to do. Th
Stayed 2 nights in Apr 2025

6/10 Okay

Sherene

Travelled with partner
Liked: Staff & service
Great proximity to Harbour, University and shopping.
Stayed 7 nights in Apr 2025

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Judith

Stayed 1 night in Apr 2025

2/10 Terrible

Johanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty, elevator would drop
Stayed 3 nights in Apr 2025

2/10 Terrible

Jen

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with group

Some issues at check in

When I went to check in they said I booked 8 nights when I only booked one. My reservation said one. Then I had to request they honour the price for the one night which finally they did. Not sure why the issue but I did get a room. Seems some construction going on and room had some napkin bits on the floor so not 100% clean.
Stayed 1 night in Apr 2025

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a never ending state of renovations. It’s also being used to house homeless ppl by the governement.
Stayed 1 night in Apr 2025

6/10 Okay

Kyle

Stayed 2 nights in Apr 2025

8/10 Good

Julie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Wasnt aware the property is under construction for renovations. The hallways, underground tunnel were filthy. As expected for a place under construction. However the room was very clean and quiet. The staff were very friendly. Convenient location. Even with the construction, would still recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 2 nights in Mar 2025

8/10 Good

Gina Alexandra

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and close to Holland College. Staff is very helpful and kind.
Stayed 3 nights in Mar 2025

4/10 Poor

Montana

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was nice and clean but unfortunately upon arrival the hotel lobby and hotel smelled like strong weed, I was woken up at 3am to people across the hall outside fighting , front desk did come and tell them to quiet down but it continued on.
Stayed 1 night in Mar 2025

4/10 Poor

Ayden

Disliked: Staff & service, property conditions & facilities
Overall, the stay was fine if you are staying for a night and are not going to be in the room for long. Upon inspecting the room, the shower rod was pulled off the wall and about to come down, lots of bugs in the bathroom, the shower handle was about to be broken off the wall and the lock swing bar to the door was broken off, and you were only able to lock the door if placed correctly.
Stayed 1 night in Mar 2025

8/10 Good

Sonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
🤗Everything it was good quiet ,it just few things I was disappointed. The hair dryers it wasn’t work 👎👎 and the shower 🚿 it wasn’t work well even they are on renovation make sure the room all good before to give to clients . 😓
Stayed 1 night in Mar 2025

8/10 Good

Jacob

Liked: Cleanliness, staff & service
Basic clean hotel with a few things that are getting to the end of their lifespan. Would stay here again as the gym was excellent and the pool was a nice warm temperature.
Stayed 1 night in Mar 2025

10/10 Excellent

Tanya

Stayed 5 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and wonderful staff!
Stayed 5 nights in Mar 2025

2/10 Terrible

Mohsin

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Very terrible experience. Booked this hotel because my kids wants to enjoy in Pool but they didn’t go because this hotel is awful.. Small Flies in the room.. asked them to change the room… even in free I wouldn’t stay there..
Stayed 1 night in Mar 2025