2/10 â Terrible
Jim B., Chicago
18 mai 2025
Points faibles : Propreté
Avoid at all costs
First of all, itâs a hotelâand that is not mentioned in the listing. Secondly, it is a dumpy motelâdirty carpets, few amenities, stairs but no elevators. Worst of all was the customer service. I received no address or access info and when I called to get them I was asked on several attempts to try calling back in ten minutes or so. When the guy had time to talk he told me I had to supply my ID and credit card info over the phone. I told him I was at my departure airport and couldnât forward ID info from there (not that I would have been willing to anyway). He kept repeating,âID and credit card info.â I called Vrbo Customer Support and they got him on the line where he kept repeating, âID and credit card info.â I had to board my flight but the CS woman was able to at least forward the address to me by email. Upon arrival, the desk agent was the same man I had spoken to earlier. No mention of the trouble weâd had on the phone, no hint of an apology for the earlier issues. And then there was the room. Not shabby but far from appearing ânewly renovatedâ as claimed in the online description.I was never aware that Vrbo included hotels in their listings, and I donât think they shouldâor if they do it should be made very clear in the listing.The experience certainly didnât kill me, but I wouldnât want to repeat it againâor wish anyone else to have to endure it either.
Jim B.
Séjour de 1 nuit en mai 2025