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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property
Hotel near Great Smoky Mountains National Park in Gatlinburg

Choose dates to view prices

Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
Exterior
Waterslide
Exterior
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

9.4 out of 10
Exceptional
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

9.2 out of 10
Wonderful
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the area

Gatlinburg

In shopping district.Within a 10-minute walk of the hotel, you'll find Gatlinburg Convention Center and Gatlinburg SkyPark. Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies are also within 2 miles (3 km).

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.3 km
  • Ober Gatlinburg Aerial Tramway - 5 min walk - 0.4 km
  • Gatlinburg Space Needle - 6 min walk - 0.6 km
  • Gatlinburg SkyPark - 8 min walk - 0.7 km
  • Ripley's Aquarium of the Smokies - 12 min walk - 1.0 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬6 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Puckers Sports Bar - ‬8 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬7 min walk

About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Hotel near Great Smoky Mountains National Park in Gatlinburg
There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. An indoor pool, a vending machine, and an arcade/game room are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown by IHG. Self parking is free.

This Gatlinburg hotel is smoke free.

  • 1 building
  • 113 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2016
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Splash pad

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • Splash pad
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Gatlinburg Downtown Hotel

Hotel Holiday Inn Express Gatlinburg Downtown Gatlinburg

Gatlinburg Holiday Inn Express Gatlinburg Downtown Hotel

Hotel Holiday Inn Express Gatlinburg Downtown

Holiday Inn Express Gatlinburg Downtown Gatlinburg

Holiday Inn Express Hotel

Holiday Inn Express

Express Gatlinburg Downtown

Express Gatlinburg By Ihg

Holiday Inn Express Gatlinburg Downtown

Holiday Inn Express Gatlinburg Downtown by IHG Hotel

Holiday Inn Express Gatlinburg Downtown an IHG Hotel

Holiday Inn Express Gatlinburg Downtown by IHG Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Frequently asked questions

How close is Holiday Inn Express Gatlinburg Downtown by IHG to the airport?

Holiday Inn Express Gatlinburg Downtown by IHG is 44.8 mi (70-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Express Gatlinburg Downtown by IHG?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Gatlinburg Downtown by IHG on Jun 3, 2026 start from CA $222, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Express Gatlinburg Downtown by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express Gatlinburg Downtown by IHG.

Does Holiday Inn Express Gatlinburg Downtown by IHG offer free breakfast?

Yes, Holiday Inn Express Gatlinburg Downtown by IHG offers free breakfast.

Is there a casino at Holiday Inn Express Gatlinburg Downtown by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Express Gatlinburg Downtown by IHG?

Check-in begins at 4:00 PM.

Is there free parking at Holiday Inn Express Gatlinburg Downtown by IHG?

This hotel offers free self parking.

Does Holiday Inn Express Gatlinburg Downtown by IHG have a pool?

Holiday Inn Express Gatlinburg Downtown by IHG features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does Holiday Inn Express Gatlinburg Downtown by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express Gatlinburg Downtown by IHG to downtown Gatlinburg?

Holiday Inn Express Gatlinburg Downtown by IHG is 0.4 mi away from Gatlinburg.

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1003 reviews
Rating 8 - Good. 196 out of 1003 reviews
Rating 6 - Okay. 50 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Good breakfast with daily variations. Nice common spaces indoor & out. Very clean. Kids would love the indoor splash/swim park that is adjoined to the neighboring facility. Free parking great for Gatlinburg. Close walk to the downtown parkway and just down road from Smoky Mountain National Park.
Stayed 4 nights in May 2026

10/10 Excellent

Luis A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities
Clean, great bed, great breakfast!!
Stayed 2 nights in Feb 2026

10/10 Excellent

Ngoc

Stayed 1 night in Feb 2026

8/10 Good

Allison, Kingsport

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was great, giving us towels when we needed them. The room was clean. The pool was great and one of the main reasons we chose this hotel. We loved the breakfast, and it was a good variety of options for our kids. The leaks in the main lobby were unsettling, but they did not distract from our comfort. We appreciate the care put in by the housekeeping staff, and they deserve more recognition and compensation. We look forward to returning for the same event weekend next year!
Stayed 3 nights in Feb 2026

10/10 Excellent

Carlos, Lauderhill

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Room services was not done on my last day of the stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, staff, location
Stayed 3 nights in Jan 2026

10/10 Excellent

Erica

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great day here with our three young children, front desk staff was great, complementary breakfast was good, kids loved the pool and spent hours swimming and going down the slides. Our only issue would be trying to get towels for the pool area as they are not kept by the pool.
Stayed 1 night in Feb 2026

8/10 Good

Joseph, Lewisville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Holiday Inn Express in downtown Gatlinburg for a long weekend with our family and had an overall great experience. The staff were consistently pleasant and helpful, which made our stay even more enjoyable. Our room was spacious and well-equipped, featuring a large bathroom, microwave, coffee maker, refrigerator, and sink—everything we needed for a comfortable family stay. One of the highlights was the large windows with beautiful views, which really added to the experience. The lobby is a bit run down, and it’s clear that the hotel hosts large groups from the nearby conference center. This seems to contribute to some noticeable wear and tear in common areas, but it didn’t affect our comfort in the room. Breakfast was excellent, with a wide variety of options including bagels, cereal, eggs, pancakes, yogurt, fruit, and cinnamon rolls. We also appreciated that coffee and hot chocolate were available all day. One important thing to note: the water park is not operated by the Holiday Inn Express. If there are any issues with it, the hotel does not take responsibility, which is good to know in advance. The location is fantastic—just a short walk to the main strip—making it easy to explore Gatlinburg without needing to drive. Overall, we had a great stay and would recommend this hotel to families looking for a comfortable, convenient place to stay in downtown Gatlinburg.
Stayed 1 night in Jan 2026

8/10 Good

Joseph, Lewisville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, spacious rooms, great location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities
From check in to check out everyone was so kind. The room was super clean and the pool area was wonderful! My kiddos loved it! Will definitely stay here again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay clean, friendly, great location
Stayed 3 nights in Dec 2025

2/10 Terrible

Kyle

Liked: Amenities
Disliked: Cleanliness
Air horns running and noise all night long we left before our stay was over
Stayed 2 nights in Jan 2026

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast lady was amazing very nice.🙏
Stayed 2 nights in Jan 2026

10/10 Excellent

Breanna

Stayed 3 nights in Jan 2026

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay my only problem is i was charged a fee after checking out and never received my security deposit back emailed the hotel and waited for a response that was supposed to happen within a couple days never received anything
Stayed 6 nights in Jan 2026

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice , it was very clean and a great breakfast .
Stayed 2 nights in Jan 2026

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and splash park were a huge hit! The beds are comfy and the faculty near and clean. I am IMPRESSED with the front desk staff. Everyone was amazing Helpful and friendly. We will be back!!!
Stayed 1 night in Jan 2026

8/10 Good

Luis A

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean, but did not have a smart tv so we could not watch any of our streaming applications.
Stayed 3 nights in Jan 2026

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous and helpful, the facility was nice and conveniently located, a very positive experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was well worth the price.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shatara

Stayed 3 nights in Dec 2025

8/10 Good

Cassidy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice room with great view of the space needle. My son enjoyed the indoor “waterpark” area especially since the weather was cold outside
Stayed 3 nights in Dec 2025

8/10 Good

Benjamin

Travelled with family
Liked: Staff & service, amenities
I think the pool was a big upside (although ventilation and warmer water would be great) and my daughter and son loved it. The continental breakfast was a bigger hit than J expected. Room was spacious and had a decent amount of towels available. Front desk staff was solid.
Stayed 2 nights in Jan 2026

10/10 Excellent

Christina

Stayed 2 nights in Dec 2025