6/10 â Acceptable
Carrie, Des Moines
Voyage de couple
29 sept. 2025
Points faibles : Service et personnel
Really think about if you want to stay here especially for the price. For paying what we paid for standard room, this hotel was NOT worth the money. It's an old hotel that's recently had an upgrade. Or a partial anyway... The room had this overwhelming smell of either deodorizer or something when we checked in. I couldn't put my finger on it. We get unpacked. Go to the bathroom and the bottom of the shower door tract is horribly filthy. The bathroom floor is filthy. The first towel we grab has body hair on it. I'm the first person taking a shower and I'm washing body hair off the walls, so I don't accidentally place my hand on them. We try to find something to watch on TV and the half the channels don't work. I call to the front desk and am told, "Yeah, to be honest, our cable sucks. You just have to see what you can find." What? We go to dinner and come back. We ordered extra BBQ from our fav place to have leftovers for the next day since we have a mini fridge. Nope, fridge decides to take a defrost dump overnight, isn't cold at all, and our leftovers were ruined. The positives, the bed was comfortable. The air conditioner worked and we had hot water. Very disappointed and even at a cheaper price point, wouldn't stay here again.
Carrie
Séjour de 1 nuit en septembre 2025