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"This was a return visit to the Royal National. The location is great, near all transportation options. The staff are helpful and the rooms and propert
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Within a 10-minute walk of this London City Centre hotel, you'll find Russell Square and The British Museum. Covent Garden Market and Leicester Square are also within 2 miles (3 km).
Restaurant, coffee shop
A restaurant, self parking, and a 24-hour front desk are among this hotel's amenities. WiFi in public areas is free. A coffee shop, dry cleaning, and luggage storage are also on offer.
Royal National Hotel ratings based on 15 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Royal National Hotel
Everyone (6)Couples (4)Family (5)
4 out of 5
Great location
Posted by Neil, from CALGARY on 27 Aug. 2022
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Comment from Hotel Management
29 Aug. 2022
by Royal National Hotel
Dear Neil, Thank you so much for such a wonderful rate review. We are so pleased to hear how much you enjoyed your stay with us. Thank you for choosing the Royal National Hotel and we look forward to welcoming you back soon. All The Best, Lucas S V Royal National Hotel
1 out of 5
During our stay, we had to be moved to different rooms twice. The first move was due to water not working. The second time was because of construction dirt, noise and unsafe conditions. We were not allowed to use the stairs. The hotel promised a refund of one night and two nights of a discounted rate. Two months after the stay and we have still not received those credits. Very disappointing.
Posted by MARY, from Shorewood on 15 May 2023
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Comment from Hotel Management
16 May 2023
by Royal National Hotel
Dear Mary, Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We apologize for the inconveniences you experienced during your time with us and understand your frustration.We sincerely apologize for the issues that led to the need for room changes. The interruption of water service and the construction-related concerns you encountered are not reflective of the level of comfort and safety we aim to provide. We regret any inconvenience caused and assure you that we take these matters seriously, alongside we honored you with a room move to our City Sleeper Hotel, the best category of rooms we could provide.Regarding the promised refund and discounted rates, we apologize for the delay in processing these credits. Our management team has already contacted you via e-mail for further information. If there are any further concerns or if you would like to discuss your experience in more detail, please do not hesitate to contact our management team directly. We value your feedback and are committed to resolving this matter to your satisfaction.We appreciate your understanding and patience, and we hope to have the opportunity to restore your trust and provide you with an improved experience in the future.Best regards,Athina PetikopoulouRoyal National Hotel
5 out of 5
This was a return visit to the Royal National. The location is great, near all transportation options. The staff are helpful and the rooms and property are clean and safe.
Posted by Coraleta on 9 May 2023
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Comment from Hotel Management
11 May 2023
by Royal National Hotel
Dear Coraleta, Thank you for such an excellent review! We always aim to provide our guests with outstanding customer service and I am delighted to know that you felt looked after by our team. We appreciate our location just as much as you do. We are more than happy to know that our hotel's location was convenient for your needs and accessible for transportation. We strive to make each stay as pleasant and comfortable as possible, so receiving your positive feedback is very rewarding to us. We look forward to welcoming you back shortly and continuing to meet your expectations. Best regards, Athina Petikopoulou Royal National Hotel
4 out of 5
Checking in, Zaubar helped me right away and made sure the process was very smooth. Overall good experience during my stay with the Royal National
Posted by Lauren on 15 Mar. 2023
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Comment from Hotel Management
17 Mar. 2023
by Royal National Hotel
Dear Lauren,Thank you for the amazing feedback!We are delighted to know that you enjoyed your stay with us overall.Thank you for your kind words about our staff especially Zaubar at reception. We look forward to sharing your feedback with him and the entire team and we will be sure to thank them for their continued high standard of service. It is always rewarding for our hard-working members of staff to receive such positive feedback! Again, thank you for sharing your experience with us, and we are looking forward to welcoming you back. All The Best, Jashanpreet KaurRoyal National Hotel
4 out of 5
Overall good experience
Posted by Irina, from Framingham on 19 Nov. 2022
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Comment from Hotel Management
21 Nov. 2022
by Royal National Hotel
Dear Irina, Thank you for taking the time to leave us feedback following your stay at the Royal National Hotel. We are thrilled to know how much you have enjoyed your stay and that we were able to meet your expectations. We hope to get the chance to welcome you back shortly!All the best, Karolina U. Royal National Hotel
3 out of 5
Soft beds and thin walls can hear neighbors
Posted by Anas, from HONOLULU on 22 Oct. 2022
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Comment from Hotel Management
24 Oct. 2022
by Royal National Hotel
Dear Anas,Thank you also for your feedback mentioning where we can do better. We appreciate hearing about your experience and your thoughts about the beds and the noise. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to see you again soon, All the best, Athina PetikopoulouRoyal National Hotel
4 out of 5
Hotel was really nice, of course older and rooms are smaller than in US hotels (but we didn't care as we don't spend much time in the rooms). Staff was helpful and friendly and this hotel is ideal if you are taking Eurostar train, it's 15 min walk. It is walkable everywhere, major London attraction -if you like walking instead of Tube, this hotel will be great for you.
Posted by OKAN, from SOUTHBURY on 29 Aug. 2022
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Comment from Hotel Management
1 Sep. 2022
by Royal National Hotel
Dear Okan, Thank you for taking the time to let us know about your great experience at the Royal National. We are so delighted to hear how much you enjoyed your stay with us. We very much appreciate your kind comments and look forward to sharing your feedback with the entire team.We look forward to welcoming you back to our hotel shortly. All The Best, Lucas S V Royal National Hotel
3 out of 5
This hotel is loud and busy; it's a lot like staying in the largest dorm on campus (for me that was in 1995). We had a standard double room so YMMV, but amenities were at a bare minimum, as was size & storage space. No hair dryer. Plumbing is old. So many younger travelers being loud all of the time. If you're looking for a bargain and a place just to put your stuff, it's fine. But if you want somewhere that's nice, go elsewhere.
Posted by Megan on 6 Aug. 2022
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1 out of 5
Room service was not consistent no towels no toilet paper no hair dry had to ask The worst was we came back after a long day out we found our room open!
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. There are 5 meeting rooms available. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at Royal National Hotel. For a fee, parking is available. This London hotel is smoke free.
1358 guestrooms or units
7 levels
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Elevator
No smoking on site
Coffee shop
Dining venue
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: London Euston Station (0.7 km / 0.4 mi)
Metro station: Russell Square Underground Station (0.2 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Royal National Hotel offers 1358 accommodations with coffee/tea makers. Televisions come with satellite channels. Bathrooms include bathtubs or showers. This London hotel provides complimentary wireless Internet access. Housekeeping is provided on request.
Television
Satellite channels
Coffee maker
Bathtub or shower
Housekeeping (on request)
Telephone
Heating
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy English breakfast daily from 6:30 AM to 10:30 AM.
Blooms Cafe - This café specializes in pizza.
The London Pub - This restaurant specializes in British cuisine. Open daily.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, JCB International, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions.
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Online Penalty Collection
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Cashless transactions are available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: approximately GBP 15 for adults and GBP 15 for children
Covered self parking fee: GBP 24.00 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
