All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 257 out of 678 reviews
10 - Excellent
257
Rating 8 - Good. 185 out of 678 reviews
8 - Good
185
Rating 6 - Okay. 100 out of 678 reviews
6 - Okay
100
Rating 4 - Poor. 45 out of 678 reviews
4 - Poor
45
Rating 2 - Terrible. 91 out of 678 reviews
2 - Terrible
91
8.0/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Karen
Jul 30, 2025
Liked: Cleanliness
ac was freezing. Free breakfast was a nice touch. Pool is outdated but views are great.
It’s said room services but no they don’t offer anything and the bathroom was dirty at the check in time everything else was ok the staff were really nice and kind 👍
People are nice. The hotels needed to be upgraded a little bit in the shower and the faucets but there’s no breakfast was good but no food otherwise
Troy
Stayed 6 nights in Mar 2025
6/10 Okay
Katie
Mar 5, 2025
Liked: Staff & service
Don’t stay here unless you have a car
This place would be OK if you had a car the Hotels.com site says it’s within walking distance to the beach. It is absolutely not. It’s on a dangerous highway with no bridge cross over folks at the front desk. They do not walk to the beach. The hotel was willing to let me out of the deal, but I had to go through Hotels.com. Nine days later, Hotels.com still couldn’t get me out of it, even though the property manager said that they could via the app. They don’t sweep the whole floors or mop, they don’t give you fresh towels when you put them on the floor, there wasn’t hot water for the first three days, the shower door is Jenny and sometimes doesn’t close all the way or open to get out.
They do serve chilaquiles every morning but they run out of fresh fruit if you are not first up. I wasn’t aware until the last day, but they put some beer and little ham sandwiches out in the evening/afternoon. So that was nice. You can see the end of the peninsula from the roof. The pool is ice cold.
Katie
Stayed 8 nights in Feb 2025
8/10 Good
Raquel Hernández
Travelled with family
Feb 27, 2025
Liked: Cleanliness, staff & service
Overall experience was good, the hotel serves its purpose. 24/7 coffee service was great. Hotel looks old but everything is all right
Great pool area. The greatest view.
Kind attention from the ladies that serve at breakfast.
The towels are very old and some torn.
Yasmin
Stayed 5 nights in Feb 2025
4/10 Poor
Brooke
Travelled with partner
Feb 20, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were incredible, but the overall cleanliness was lacking in the room. Old and stained towels, bathroom was not the best and the sheets had some stains. The elevator wasn’t even wiped clean. Our room didn’t have WiFi connection which was awful. The redeeming qualities were the view from the pool upstairs and the friendly staff. The breakfast wasn’t bad, but this kid kept coughing so I didn’t want to eat. Overall, they are much better places to stay. Lesson learned - don’t believe pics online and do not compromise comfort.
Brooke
Stayed 2 nights in Feb 2025
10/10 Excellent
Jovanesia
Travelled with family
Feb 16, 2025
Liked: Staff & service, amenities
My mother and I enjoyed our stay the staff were friendly and helpful. Rooms were spacious bedding were comfortable and clean however the bedroom windows need a deep clean it was dirty and the walls there were dirt marks. Breakfast was good each day loved the fruits . 7/10
Jovanesia
Stayed 5 nights in Feb 2025
6/10 Okay
Ivan
Feb 15, 2025
Liked: Cleanliness
Disliked: Room comfort
Not what i expected
I expecting the same type of comfort from the comfort inn's state side and i was extremely disappointed. Rooms have tiny tv's, WIFI is terrible, beds are uncomfortable, pillows aren't fluffy. I wish they invested in this place better.
Great value and best breakfast for a hotel of this price range
Steve
Stayed 6 nights in Dec 2024
6/10 Okay
Paula
Jan 24, 2025
Liked: Staff & service
Disliked: Room comfort
No frills
Check in was good. Staff were helpful. Parking is limited. The room was a standard and the bed was really hard but it was clean. Noise between rooms is poor. After several hours of listening to the couple in the room next door going at it we had to request a quieter space. Staff were helpful and made the room change.
Paula
Stayed 1 night in Jan 2025
10/10 Excellent
Divina
Jan 22, 2025
Liked: Cleanliness, staff & service
Divina
Stayed 4 nights in Jan 2025
2/10 Terrible
Chris
Travelled with family
Jan 12, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities
No deadbolt on the door. There was hair on the bedding. It was extremely loud throughout the night and morning. We were supposed to stay for 5 nights but checked out after 1 night.
A random fire alarm at midnight
Not a lot of things working
Our room was ok but they didn’t replenish things until second last day when they prob knew we were leaving
The hotel's rooftop swimming pool offers a panoramic view of Cabo including the famous bay and the hotel itself is refreshingly stylish. The breakfast is a proper breakfast with scrambled eggs and some Mexican dishes, and the hotel also offers coffee and snacks throughout the day. The room was clean, comfortable, and reasonably quiet. The front desk was friendly and helpful, and a couple of the clerks as well as some of the other staff spoke at least some English. A few restaurants, bars, and a supermarket with a deli are within walking distance, while the main area of Cabo San Lucas is a 10-15 drive.
Didn’t like no jacuzzi
Didn’t like the busyness of the street, unsafe to cross to food establishments. Cars speedy ridiculously fast. 6 lanes of roadway to cross to other side . Right in front of hotel wooden cross that someone DIED trying to cross the road presumably. No cross walks or safe path/bridge for pedestrians.