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Heiss Hotel By Jalo

4.0 star property
4-star hotel near Poblado Park

Choose dates to view prices

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Creator video - submitted by Bryn Elise
Courtyard
Standard Room
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Monterrey Comercial Mall
    ‪6 min walk‬
  • Place, Poblado Park
    ‪8 min walk‬
  • Place, Lleras Park
    ‪11 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(43 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(43 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

El Poblado stay.Within a 10-minute walk of this El Poblado hotel, you'll find Poblado Park and Monterrey Comercial Mall. Also, The Dancer's Park is within half a mile (1 km) and Linear Park President is within 2 miles (3 km).

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 8 min walk - 0.7 km
  • Lleras Park - 11 min walk - 1.0 km
  • Medellin's Museum of Modern Art - 13 min walk - 1.1 km
  • Medellín Clinic - El Poblado - 14 min walk - 1.3 km

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Lorenzza - ‬4 min walk

About this property

Heiss Hotel By Jalo

4-star hotel near Poblado Park
Heiss Hotel By Jalo offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the pool bar. Heiss Hotel By Jalo also features a garden, pool umbrellas, and an elevator. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 210165

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 996 out of 1351 reviews
Rating 8 - Good. 202 out of 1351 reviews
Rating 6 - Okay. 84 out of 1351 reviews
Rating 4 - Poor. 30 out of 1351 reviews
Rating 2 - Terrible. 39 out of 1351 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela, South Burlington

Liked: Cleanliness
Stayed 9 nights in Feb 2026

10/10 Excellent

Woody stevens

Stayed 6 nights in Feb 2026

10/10 Excellent

GERARDO

Liked: Cleanliness, amenities, property conditions & facilities
Graet Location
Stayed 4 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great hotel and great location
Stayed 2 nights in Dec 2025

10/10 Excellent

Angie

Stayed 4 nights in Dec 2025

4/10 Poor

Hebah

Disliked: Cleanliness
This stay was deeply disappointing, primarily due to the handling of a basic cleanliness issue during check-in. Upon entering my room, I noticed one pillowcase had visible dirt or makeup on it and the duvet cover had multiple red specks, indicating the bedding had not been properly changed before my arrival. I called reception four times with no answer, so I went down to the front desk to request a clean duvet cover and pillowcase. One receptionist initially told me I could not receive fresh bedding that evening and would have to wait until the next day, which was unacceptable given the items were dirty upon check-in. After I insisted, I was told the items would be sent up “shortly” and was then effectively dismissed, I received a new pillow but the duvet cover never arrived for the rest of the night. I followed up by calling the front desk nine more times and even sent a WhatsApp message to the hotel’s business chat, yet I was ignored and was not provided the clean bedding under the next day in the afternoon. Expecting clean sheets on arrival is not an unreasonable request, and the dismissive attitude and lack of response from the staff made the situation far worse. The way this was handled left me feeling that guest comfort and hygiene are not taken seriously at this property. I will not be staying at this hotel again and would not recommend it to others.
Stayed 4 nights in Dec 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel receptionist on check-in went above and beyond to help me
Stayed 1 night in Dec 2025

10/10 Excellent

Juan Francisco

Stayed 5 nights in Dec 2025

10/10 Excellent

valentino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Dec 2025

10/10 Excellent

KEVIN O

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible
Stayed 7 nights in Dec 2025

2/10 Terrible

Jose

Stayed 4 nights in Dec 2025

10/10 Excellent

DAVID

Liked: Cleanliness, property conditions & facilities
Excellent location and facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Kristofer Soto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heiss is a wonderful place to stay the security is amazing, rooms spectacular
Stayed 4 nights in Dec 2025

2/10 Terrible

Karamjit S

Travelled with family
Liked: Cleanliness, property conditions & facilities
Standard Rooms are so small, you cannot even open a suitcase. There was no space ro walk around if you open even 1 luggage. Staff tried to help.
Stayed 3 nights in Dec 2025

8/10 Good

Geovane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean, and the daily housekeeping was a great bonus — fresh towels every day were much appreciated. The room itself was quite small, which may feel cramped for some, but I really loved the outdoor balcony. The rooftop pool is also a nice feature with a great view. The location is excellent: extremely walkable and very close to Provenza, with many great restaurants just steps away. Overall, a great stay for the location and cleanliness, but keep in mind the rooms are on the smaller side.
Stayed 7 nights in Dec 2025

2/10 Terrible

Jose

Stayed 6 nights in Dec 2025

10/10 Excellent

Jennifer

Stayed 4 nights in Sep 2025

10/10 Excellent

Jamson

Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe hotel. The staff were friendly and the breakfast was better than expected.
Stayed 6 nights in Dec 2025

10/10 Excellent

Joe

Stayed 2 nights in Dec 2025

10/10 Excellent

Sehwon

Liked: Cleanliness, amenities, property conditions & facilities
The room service and staff were amazing I literally wouldn’t of had it any other way
Stayed 7 nights in Dec 2025

10/10 Excellent

Tatiana

Stayed 4 nights in Dec 2025

10/10 Excellent

Dianelis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and in a great location, as well as the staff was really nice and gave great services, the pool was beautiful and warm! Only thing I hated was the breakfast. The food was really bad not a lot of options either
Stayed 5 nights in Nov 2025

10/10 Excellent

Davidson

Liked: Cleanliness
Clean room
Stayed 4 nights in Dec 2025

10/10 Excellent

Bethsie M

Stayed 6 nights in Dec 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025