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Heiss Hotel By Jalo

4.0 star property
4-star hotel near Poblado Park

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Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Courtyard
Reception
Terrace/patio
Superior Room, Balcony

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪8 min walk‬
  • Place, Lleras Park
    ‪11 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(41 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.8 out of 10
Excellent
(40 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

El Poblado stay.Within a 10-minute walk of this El Poblado hotel, you'll find Poblado Park and Monterrey Comercial Mall. Also, The Dancer's Park is within half a mile (1 km) and Linear Park President is within 2 miles (3 km).

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 8 min walk - 0.7 km
  • Lleras Park - 11 min walk - 1.0 km
  • Medellín Clinic - El Poblado - 14 min walk - 1.3 km
  • Oviedo Shopping Center - 5 min drive - 4.0 km

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Lorenzza - ‬4 min walk

About this property

Heiss Hotel By Jalo

4-star hotel near Poblado Park
Heiss Hotel By Jalo offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the pool bar. Heiss Hotel By Jalo also features a garden, pool umbrellas, and an elevator. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and cash.

Property Registration Number 210165

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 871 out of 1193 reviews
Rating 8 - Good. 183 out of 1193 reviews
Rating 6 - Okay. 75 out of 1193 reviews
Rating 4 - Poor. 27 out of 1193 reviews
Rating 2 - Terrible. 37 out of 1193 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

GERARDO

Liked: Cleanliness, amenities, property conditions & facilities
Graet Location
Stayed 4 nights in Oct 2025

10/10 Excellent

Shane

Stayed 2 nights in Nov 2025

10/10 Excellent

Kendel

Liked: Cleanliness, amenities, property conditions & facilities
Yes rooms were great
Stayed 6 nights in Nov 2025

8/10 Good

april Y, Menifee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I killed a cockroach in my room this morning. And there's are tiny insects that are found in the tables that are visible only when it lands on the screen of my phone. It bites and it's itchy. That's why i can't give 5 start to all. But overall, i love the hotel and the amenities it has.
Stayed 7 nights in Nov 2025

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Food was amazing. I looked forward to waking up and having the breakfast buffet. The gym was great i just wish they had more handle attachments for the cable machine. Will definitely be coming back when i visit Medellin again.
Stayed 6 nights in Nov 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and friendly staff. Everything available. Also good stuff in mini bar. Soap shampoo and conditiiner in badroom.
Stayed 10 nights in Nov 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great. Modern chic but cozy n welcoming at the same time. The srea is simply spectacular. A foodies delight.. the steakhouse at ground level is excellent. But the whole area has every option imaginable, from international fusion, to tacos, to peruvian to asian. I wish i had stayed longer.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities
Breakfast was very good, the hotel was cleans it was just super small rooms but easier to deal with
Stayed 4 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, great environment and an amazing view from the patio.
Stayed 9 nights in Nov 2025

6/10 Okay

Camieca

Stayed 3 nights in Nov 2025

10/10 Excellent

Jaymir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was spotless, for them to have your room cleaned everyday is mind blowing, Definitely recommend this hotel. From start to finish 10/10
Stayed 5 nights in Nov 2025

10/10 Excellent

Angel

Stayed 5 nights in Oct 2025

10/10 Excellent

Shahram

Stayed 1 night in Nov 2025

10/10 Excellent

Rancis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

8/10 Good

Douglas, Rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay
Stayed 5 nights in Sep 2025

10/10 Excellent

Yamilis Pérez

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Si
Stayed 6 nights in Nov 2025

10/10 Excellent

Lissette

Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 5 nights in Oct 2025

10/10 Excellent

Jason

Stayed 5 nights in Oct 2025

2/10 Terrible

Jason

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Super sad to announce that I won't stay any more in the Heiss Hotel, I stay from the 22th to the 4 of November, I always broth lots of friend and Family, I stay 2 weeks and rent 4 rooms for one week and then 5 rooms on the second week to celebrate my friend birthday. In my first week I stay in the 5th floor by the way the room was 519 the bed was infected with an insect that bite you and left you with painful Migrant Larva running under her leg skin and some other places in her body and was very painful and I was scare trying to find out I went with to two dermatologist that we visit and cost me lots of money to find what the heck bite my wife, I went lots of time to the front desk to talk to the front desk Hotel manager and guess what she or he never to talk to us ! they said it was out of town, they did not care was my impression ! It was nightmare, and the medicine cost me couple of hundred dollars, and like I said the hotel manager did not care! I when I was talking to the guy in charge in the front desk. I heard the room services manager telling him that it was not the first time that was happening and she already told the pest control guys to take care of the problem! then I knew something was wrong. I have and Reservation for December next month again but will move to another place! No doubt the personal and people are very humble, service is fantastic they treat you awesome, but the manager need to confront the problem, not to hide! Jason M. Tobar
Stayed 5 nights in Oct 2025

10/10 Excellent

Orlando Javier, Philadelphia

Liked: Cleanliness, amenities, property conditions & facilities
Todo en general, buenas instalaciones, excelente servicio de limpieza Doralba Loaiza fue muy buen en manter la habitación en buen estado, muy hable el personal de hotel y claro muy buena ubicación 👍
Lindo panorama desde el balcón de la habitación
Stayed 6 nights in Oct 2025

8/10 Good

angelia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The property was lovely and the staff was very friendly and helpful. Walking around was a little intimidating but overall I enjoyed the hotel
Stayed 5 nights in Oct 2025

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, comfortable rooms, great staff, greta rooms, Greta locations and Greta food.
Stayed 4 nights in Oct 2025

10/10 Excellent

Joaquin

Stayed 8 nights in Oct 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from check-in to check-out.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, amenities, property conditions & facilities
All very good
Stayed 7 nights in Oct 2025