Best Western Melbourne City

3.5 star property
3.5-star hotel near Melbourne Convention and Exhibition Centre

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Reception
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area
Courtyard Room
Property amenity
Breakfast, lunch, dinner and brunch served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

Standard Twin Room

  • Sleeps 2
  • Free WiFi

Standard King Room

  • Sleeps 2
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

Matchbox

8.2 out of 10
Very good
(66 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

Standard Twin Room

7.6 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Shoebox

8.4 out of 10
Very good
(84 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the area

Melbourne

Melbourne Central Business District stay.Within a 10-minute walk of this Melbourne Central Business District hotel, you'll find Melbourne Convention and Exhibition Centre and Crown Casino. Also, Marvel Stadium is within half a mile (1 km) and Melbourne Central is within 2 miles (3 km).

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.3 km
  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.3 km
  • Marvel Stadium - 10 min walk - 0.9 km
  • Melbourne Central - 15 min walk - 1.3 km

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Schmucks - ‬4 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪Waterside Hotel - ‬3 min walk
  • ‪Only Coffee Project - ‬4 min walk

About this property

Best Western Melbourne City

3.5-star hotel near Melbourne Convention and Exhibition Centre
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

Similar properties

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Books
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from April 1 2027 to July 31 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 68932034202. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

How close is Best Western Melbourne City to the airport?

Best Western Melbourne City is 11.9 mi (19-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Melbourne City?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on Jun 29, 2026 start from CA $95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Melbourne City have an airport shuttle?

Airport shuttle services are not available at Best Western Melbourne City.

How close is Best Western Melbourne City to the beach?

This hotel is 4 mi (15-min drive) from St Kilda Beach and 5.2 mi (17-min drive) from Elwood Beach. Don't forget your sunscreen!

Does Best Western Melbourne City offer free breakfast?

Free breakfast isn’t offered at Best Western Melbourne City, but cooked-to-order breakfast is offered for a fee of between AUD 10 and 35 for adults, AUD 15 and 35 for children. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Best Western Melbourne City?

No, there is no casino at this hotel, but Crown Casino (5-min walk) is nearby.

What time is check-in at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Best Western Melbourne City?

Free parking is not available at this hotel.

Does Best Western Melbourne City have a pool?

Best Western Melbourne City does not have a pool.

Does Best Western Melbourne City have a restaurant?

Best Western Melbourne City is home to Stubby, which features brunch.

Does Best Western Melbourne City have a spa?

There are no spa services available at this hotel.

How close is Best Western Melbourne City to downtown Melbourne?

Best Western Melbourne City is 0.5 mi away from Melbourne.

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 384 out of 1012 reviews
Rating 8 - Good. 405 out of 1012 reviews
Rating 6 - Okay. 144 out of 1012 reviews
Rating 4 - Poor. 52 out of 1012 reviews
Rating 2 - Terrible. 27 out of 1012 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice clean comfy room, comfy beds - nice staff and everything you could need close by!
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Debbie

Liked: Cleanliness, amenities
Staff were amazing and location was perfect
Stayed 1 night in Jan 2026
Verified

8/10 Good

Maree

Liked: Cleanliness, staff & service, amenities
Staff were great. Room was clean Comfortable bed Very quiet
Stayed 1 night in Feb 2026
Verified

8/10 Good

Maree

Liked: Cleanliness, staff & service
Staff were lovely and helpful.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Samantha

Liked: Cleanliness
Room was exactly what you pay for and very clean. The staff were amazing, offering to store luggage before check in was available and also had them waiting in the room afterwards. Great location.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Robert

Friendly staff.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

michael

Liked: Cleanliness, staff & service
Small fridges below standard, Small showers area, dated fittings in shower area ,good location
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Dil

Liked: Cleanliness, property conditions & facilities
Clean room and friendly staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

An

Liked: Cleanliness, amenities, property conditions & facilities
five stars definitely be there again happy with everyone and everything.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Leveni

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff. Clean room.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nadine Genevieve

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was spotless and the staff were so lovely
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Matthew Swann

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, great location, nice amenities
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pradeep Reddy

Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Elisabeth

Liked: Cleanliness, staff & service, amenities
Staff excellent. Small room with no view except brick wall.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing & the late checkout is handy. The location is so close to Southern Cross station.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

kenneth

Liked: Cleanliness, amenities, property conditions & facilities
well situated clean and helpful staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Michael Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
room was great and the hotel is in a perfect area
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Just what we needed.. clean & comfortable. The staff are very helpful & the hotel is close to trains / trams..
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities
Friendly, clean and fast acting people
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Tara

The staff were friendly and helpful. Which is why I am giving 4 stars... The room.was the smallest hotel room I have seen. But it was fine enough
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and area
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, very clean modern room, very conveniently located. Staff polite and friendly.
Stayed 6 nights in Nov 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service
Yes the room was very clean and you have amazing friendly staff.
Stayed 8 nights in Oct 2025