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SureStay Plus Hotel by Best Western Mountain View

2.5 star property
Hotel near Palo Alto VA Hospital in Mountain View

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Standard Room, 2 Queen Beds, Non Smoking
Free breakfast
Lobby
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Fitness facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Mountain View, CA
  • Place, San Andreas Fault Trail
    ‪2 min walk‬
  • Place, San Antonio Shopping Center
    ‪11 min walk‬
  • Place, Rengstorff Park
    ‪11 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(6 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

King Room with Kitchen

  • Sleeps 2

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About the area

Mountain View

Heart of Mountain View.A stay at this North Los Altos hotel places you within 3 miles (5 km) of Palo Alto VA Hospital and 6 miles (10 km) of Shoreline Amphitheatre. Stanford University and Stanford University Medical Center are also within 6 miles (10 km).

What's nearby

  • San Andreas Fault Trail - 2 min walk - 0.2 km
  • San Antonio Shopping Center - 11 min walk - 1.0 km
  • Rengstorff Park - 11 min walk - 1.0 km
  • Stevens Creek Trail - 3 min drive - 2.5 km
  • Los Altos History Museum - 4 min drive - 2.6 km

Getting around

  • Whisman Station - 6 min drive
  • San Antonio Station - 16 min walk
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 25 min drive

Restaurants

  • ‪Taco Bell - ‬11 min walk
  • ‪Kunjip Tofu - ‬9 min walk
  • ‪Mendocino Farms - ‬14 min walk
  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪Slice House - ‬14 min walk

About this property

SureStay Plus Hotel by Best Western Mountain View

Hotel near Palo Alto VA Hospital in Mountain View
SureStay Plus Hotel by Best Western Mountain View offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Mountain View. Free self parking is available. You'll have access to the outdoor pool at a partner property.

This Mountain View hotel is smoke free.

  • 71 guestrooms or units
  • 3 levels
  • 2 buildings
  • Breakfast available (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
SureStay Plus Hotel by Best Western Mountain View offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and complimentary newspapers. This Mountain View hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

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Hotel Zico, BW Signature Collection
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  • Parking included
  • Free WiFi
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includes taxes & fees
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with premium channels

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • The seasonal pool will open May 01 and close October 31.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Mountain View to the airport?

SureStay Plus Hotel by Best Western Mountain View is 13.1 mi (25-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Mountain View?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Mountain View on May 23, 2026 start from CA $134, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Mountain View have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Mountain View.

Does SureStay Plus Hotel by Best Western Mountain View offer free breakfast?

Yes, SureStay Plus Hotel by Best Western Mountain View offers free breakfast.

Is there a casino at SureStay Plus Hotel by Best Western Mountain View?

No, there is no casino at this hotel, but Casino M8trix (14-min drive) is nearby.

What time is check-in at SureStay Plus Hotel by Best Western Mountain View?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at SureStay Plus Hotel by Best Western Mountain View?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Mountain View have a pool?

SureStay Plus Hotel by Best Western Mountain View features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does SureStay Plus Hotel by Best Western Mountain View have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Mountain View to downtown Mountain View?

SureStay Plus Hotel by Best Western Mountain View is 1.4 mi away from Mountain View.

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 258 out of 998 reviews
Rating 8 - Good. 332 out of 998 reviews
Rating 6 - Okay. 216 out of 998 reviews
Rating 4 - Poor. 117 out of 998 reviews
Rating 2 - Terrible. 75 out of 998 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

William Lucas

Business traveller
Disliked: Cleanliness
Bed was hairy. I asked for it to be changed, and they gave me another room for the night. Other room was hairy on bed too. Stayed in original bed and cleaned it off. Later in the stay they changed the sheets and the bed was hairy again
Stayed 5 nights in Feb 2026

10/10 Excellent

Stephen

Stayed 1 night in Feb 2026

6/10 Okay

Gene

Disliked: Amenities, property conditions & facilities
The staff is friendly. The rooms are clean. The breakfast is mediocre. The hotel is not ideal for business travellers.
Stayed 3 nights in Jan 2026

8/10 Good

Do

Stayed 2 nights in Dec 2025

10/10 Excellent

Natalyn

Stayed 1 night in Dec 2025

10/10 Excellent

ji

Stayed 1 night in Dec 2025

4/10 Poor

anne

Disliked: Amenities, property conditions & facilities
The room was clean, but the place feels a bit shady. There was a man smoking outside on the walkway next to my room. As a female traveling alone, this is not what I want to approach after walking up two flights of stairs at night time. Also, the man who checked me in would not stop asking me questions to try and figure out if he knew me. This felt uncomfortable.
Stayed 1 night in Dec 2025

2/10 Terrible

Jaylynn

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This was the second time I stayed here. The first time was great. The room was really nice and staff was fantastic. This second time around I had my two kids with me and the room they had put me in which was room 102 was awful. It was dirty. The carpet was stained, there was a boot print on the wall, the pillow case had stains, I also found a bug inside of the sheets which freaked me out. I had taken pictures just incase because they charged a deposit fee and showed night staff. He had informed me they had no more available rooms with two beds and asked if I can come back tomorrow instead. Ummm no I made reservations for this night because I was in town for only this night. He ended up being able to accommodate us which I was thankful for but he was arguing over the bug until I showed him the picture and finally told him to go look for himself at the room if he didn’t believe me. He told me no that it was housekeeping/maintenance job. Once I checked out in the morning the lady at the front desk said as very nice definitely way better then the night staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Orlando

Travelled with group
De lo mejor
Stayed 1 night in Nov 2025

2/10 Terrible

Samuel

Liked: Amenities
I paid for the night ahead of time on Expedia but the owner decided to charge me again. Then he said it would be refunded. Then he said it never happened. Then called the cops on me. Long story short, the owner charged me twice, lied about it then told the police I was banned. I never got refunded and will never stay at a hotel that scams people.
Stayed 1 night in Nov 2025

4/10 Poor

Princess

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had ants when we arrived, our heater did not work, and the front door had a crack in it. very upsetting because the hotel could not give us a discount since we used Expedia to book
Stayed 2 nights in Nov 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2025

10/10 Excellent

Jaylynn

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The front desk staff were great and helpful. I would go back again.
Stayed 1 night in Nov 2025

10/10 Excellent

Samuel

Stayed 1 night in Nov 2025

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, amenities
Great location, in more ways than advertised. Had to bring my car to service for a day and was able to take the bus, bus stop 1 block away.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mohammed

Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Nov 2025

8/10 Good

BRANDON

Stayed 5 nights in Oct 2025

10/10 Excellent

Angielyn

Travelled with family
Front desk staff is friendly. Approachable. Although room smells, because it’s an old building, room is clean.
Stayed 1 night in Oct 2025

6/10 Okay

Ron

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

Cami

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian, Dover

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Itzel

Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Oct 2025

10/10 Excellent

Nina, Sacramento

Liked: Cleanliness
Stayed 1 night in Oct 2025