Mandatory valet and staff are AWFUL.
Not only did the valets insist on not giving us our tickets when they took my car each time (causing issues every time I tried to get my car) but my car was parked 7 feet from the front door. Not in the valet section above. I was also given my keys to go get my own car EACH TIME. They didn’t pull it up. 50$
first night, we had strict appointment early AM, and we couldn’t find a valet.
The front desk worker was SO RUDE when we tried to ask for help. 2 feet from us, facing us ignored us for 3 solid minutes. We were in a hurry and his attitude when he finally answered was bad and He interrupted us as we said ‘We need the valet, we can’t find one.’
We had to wait for keys, argue about why we didn’t have our card# just for the guy to hand me my keys and walk off. 50$.
The morning we checked out, we had a flight to catch, we had the same problem. No valetcard- no service. The day shift had said the same thing. “We didn’t need it, and it was a new policy that night shift would be made aware of.” Obviously they were not- and we were now late to flight.
With our Dolley full of luggage, we were - again- handed my keys BUT THIS TIME my car was BACKED in against the wall, and another car was left parked in front of mine so I couldn’t pull up to open the back of my rogue to load luggage. We missed our flight this day. It took 2 hours to leave with my car.
Thanks Hilton. Get rid of mandatory valet!!!!