As a guest of Flatiron Hotel, Sonder by Marriott Bonvoy, you'll find a fitness center, concierge services, and complimentary use of a nearby fitness facility. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge.
The hotel is located in an amazing and safe area. Unfortunately the check in process is not great. The room is small as expected but you could barely get into the bathroom with how the toilet is placed and the door doesn't swing open all the way. The floor in the bathroom was dirty, the shower drain had hair in it, the ceiling vent had dust on it that flew down when you turned it on and the bathroom vanity cabinet was broken and beat up. The room space is decent, but the bedding is really bad. It's a synthetic fiber comforter that has been washed so much that the fibers just clump into certain areas and should be thrown out. Definitely not what I expected.
We expected a normal trip to New York as we typically stay at 4 star hotels. We were disappointed to say the least. Our bathroom was small, leave the door open to use the toilet, the shower could use a good cleaning.
Unique location if you love vibrant street life. Easy to walk towards Empire or other way to Washington park. You basically rent a room with no other hotel facilities. Virtual key chain did not work properly which was quite annoying. Room windows were dirty that gave uncomfortable feeling. The staff was not always present or came late.
I experienced several issues with my room that impacted my stay. The noise level was quite high and earplugs weren't sufficient to block it out. The bathroom had mold and felt dirty overall. The walls throughout the room need attention - the paint is chipping and requires a fresh coat.
I was surprised to find no water available in my room, not even for the coffee machine. There wasn't a water fountain anywhere in the hotel, and when I asked about purchasing water, I was directed to the closest CVS. The windows were very dirty, and I noticed dust accumulated in every corner of the room.
I do want to emphasize that the location is great, and the reception staff were absolutely lovely - the lady who checked me in was the kindest and most helpful person. This feedback is purely about the property condition, not the service.
My main concern is that I paid a high rate per night, which set much higher expectations for the room quality. At this price point, I felt disappointed with what I received and honestly feel a bit ripped off. Had I paid a cheaper rate, I wouldn't have had the same level of concerns about these maintenance issues.ââââââââââââââââ
the staff were very nice but check is was a hassle; codes did not work; when i went to request room cleaning first morning on line at 7am and it would not work they told me it had to be requested at check in; no one told me that; coffee machine spewed grinds, show dispenser pumps broken and with all the hard surface the room next door was too loud.
Struttura cosĂŹ cosĂŹ, le foto delle camere non rispondono a quello che uno trova in realtĂ , per esempio rotolanti che non oscurano completamente anzichĂš doppie tende, un cassettone metallico anzichĂš un mobile carino, doccia che quando veniva aperta perdeva acqua ovunque, interruttori dell'ascensore scrostati.
Pulizia non prevista ma solo a pagamento.
Complessivament enon la consiglio.
I liked the location, I liked my room, the bed was great and so were the pillows. The shower experience was 5 star. However, not so clean! Hair here and there, the place could use a good wipe down! I wasn't there long so it wasn't much of any issue. It's as if the hired cleaners have not been trained how to properly clean a room. Also, the room is stuffy. AC resolved the problem for me, and it was 45 degrees outside and raining. It would probably be terrible if one needed the heater instead of the AC.
I had a wonderful stay!
Check in/out was efficient, with the option to
Room was clean and larger than most you would find in New York.
I d
I had a minor maintenance issue at the start but the Sonder team was very quick in responding and solving it.
Der Check in hat Problemlos geklappt.
Die ZimmergröĂe war echt gut. Das Bett fĂŒr 2 Personen aber sehr knapp, und es gab keinen Kleiderschrank - dafĂŒr eine Kleiderstange mit ein paar BĂŒgeln.
Leider hat die Sauberkeit der Zimmer nicht ĂŒberzeugt. Schon bei der Ankunft hat man in den Ecken staub und krĂŒmmel gesehen. Wir waren 6 NĂ€chte im Hotel und es wurde nicht einmal sauber gemacht (gestaubsaugt oder gewischt etc).
Die Lage war super. DafĂŒr dass wir nur zum schlafen im Zimmer waren, war es ok.