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Best Western Plus Carlton Plaza Hotel

3.5 star property
Edwardian hotel near The McPherson Playhouse

Choose dates to view prices

Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Exterior
Exterior
Property amenity
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available

Explore the area

Map
642 Johnson St, Victoria, BC, V8W1M6
  • Chinatown
    ‪3 min walk‬
  • Royal BC Museum
    ‪13 min walk‬
  • British Columbia Parliament Building
    ‪13 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.8 out of 10
Exceptional
(20 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(21 reviews)
  • 51 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(40 reviews)
  • Sleeps 2
  • 1 King Bed

About the area

Victoria

Downtown Victoria stay.A stay at this Downtown Victoria hotel places you steps from The McPherson Playhouse and within a 5-minute walk of Market Square. Chinatown and Fan Tan Alley are also within half a mile (1 km).

What's nearby

  • Chinatown - 3 min walk - 0.3 km
  • Royal BC Museum - 13 min walk - 1.1 km
  • British Columbia Parliament Building - 13 min walk - 1.2 km
  • Victoria Harbour - 13 min walk - 1.2 km
  • Victoria Clipper Ferry Terminal - 15 min walk - 1.3 km

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Tacofino - ‬7 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪Burger King - ‬1 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel near The McPherson Playhouse
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This Edwardian Victoria hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 7 levels
  • Built in 1912
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Hindi, Korean, Spanish

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  • Free WiFi
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4.6 out of 5, Wonderful, 2,223 reviews
The price is CA $332
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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 55-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.00 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 713 out of 1148 reviews
Rating 8 - Good. 295 out of 1148 reviews
Rating 6 - Okay. 91 out of 1148 reviews
Rating 4 - Poor. 27 out of 1148 reviews
Rating 2 - Terrible. 22 out of 1148 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and great location
Stayed 1 night in Apr 2025

10/10 Excellent

Juan

Stayed 4 nights in Mar 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close walk everywhere. Lots of pubs and restaurants.
Stayed 3 nights in Mar 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Mar 2025

8/10 Good

CHRIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
many homeless around the property
Stayed 2 nights in Mar 2025

10/10 Excellent

Devon

Liked: Cleanliness, staff & service
It was an easy check in
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very conveniently located to restaurants and attractions. Staff are very helpful. There is valet parking and the cars are parked in a gated area. The rooms are clean and comfortable. Our family had a pleasant stay.
Stayed 2 nights in Mar 2025

6/10 Okay

Alanna

Travelled with partner
Liked: Cleanliness
We did not know there would be a night club that is open until 2am every night of the week directly below our room. The music was very loud and vibrated the room. The drunk people coming out of the club were yelling outside all night. The hotel sent the exact same email explaining check in 4 separate times the week leading up to the check in. And once we checked in the hotel kept texting asking if we need room services or and other questions that if we needed it we would have just talked to the front desk. We didn't need the hotel constantly trying to check in. The room was average but a little on the small size. But all of the staff were friendly in the hallways and in the lobby.
Stayed 3 nights in Mar 2025

10/10 Excellent

Patryk

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Jan 2025

10/10 Excellent

Loc

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome experience

The friendlyness and attentiveness of the staff made for a excellent stay. They bent over backward to meet our needs. The rooms were comfortable and sufficient. The free gourmet coffee service was a pleasant surprise. The restaurant was excellent for breakfast. Downtown location was very convenient to restaurants and sightseeing.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rachael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here a couple times. The staff is great, but the rooms are not the cleanest.
Stayed 1 night in Mar 2025

10/10 Excellent

avery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ashlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean for the most part but definitely needed a broom as there was hair and dirt on the floor. Loved that there’s a kitchen and sink. Walkable to almost every site you need in Victoria. They parked our car and brought it out to us when we needed it for a one time charge of $20. Even charged it for us overnight which was super helpful. Staff were very kind.
Stayed 1 night in Mar 2025

10/10 Excellent

Colin

Travelled with family
Liked: Amenities
I
Stayed 5 nights in Mar 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spring break

Had a great 2 night stay. Used the valet parking and it was easy. Staff was friendly. The location was perfect for us as we wanted to walk around to visit cafes, restaurants, Chinatown and the Inner Harbor area.
Stayed 2 nights in Mar 2025

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, property conditions & facilities
I liked everything!
Stayed 1 night in Mar 2025

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all extremely friendly. We drove an electric car and valet parked it. They charged it for me so I had a full charge by the time we checked out. Rooms were clean and as expected. The sofa bed isn’t the most comfortable, but most hotel sofa beds aren’t. We would definitely stay here again in the future.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Calvin

Liked: Cleanliness, staff & service
Didn’t like the parking situation. Hard to get a spot out front.
Stayed 1 night in Mar 2025

8/10 Good

marek

Stayed 2 nights in Feb 2025

4/10 Poor

Christian

Disliked: Property conditions & facilities
Hotel was very outdated and noisy. Staff constantly text you everyday and it gets annoying as well.
Stayed 4 nights in Mar 2025

8/10 Good

Dilipraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

kristoffer Jay, Stalbert

Liked: Cleanliness, staff & service, property conditions & facilities
They have to include breakfast..
Stayed 2 nights in Mar 2025