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4.4 out of 5

"front desk service was excellent , hotel is accessible to most of the tourist destination " More

By a verified traveller on Mon 26 Aug 2019

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Hotel Description

3-star eco-friendly hotel near The McPherson Playhouse

Downtown Victoria stay

A stay at this Downtown Victoria hotel places you steps from The McPherson Playhouse and within a 5-minute walk of Market Square. Chinatown and Victoria Conference Centre are also within half a mile (1 km).

Business services

A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A hair salon, express check-out, and a computer station are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 103 guestrooms also offer free WiFi and TVs with cable channels. Free newspapers, free local calls, and free bottled water are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$130* Per night/room 3 Mar. - 4 Mar.

Suite, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking (Third bed is a Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Carlton Plaza Hotel ratings based on 23 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Carlton Plaza Hotel

Everyone (5) Family (1)
5 out of 5
Very good location. Room was clean but the mattress was too soft. Staff was friendly.

Posted by on 22 Apr. 2019

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4 out of 5

Would definitely come back

Pros: Close restaurants, Free Internet, Quiet
Older premises but well-kept; great location; best feature was the staff - very courteous, friendly and helpful - this is the first thought when thinking of this hotel

Posted by , from Peachland, BC, Canada on 23 Feb. 2013

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4 out of 5

good experince

all was good would stay there again wood recomend this hotel to friends and family and work friends we enjoyed our stay

Posted by , from calgary on 5 Oct. 2011

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4 out of 5
front desk service was excellent , hotel is accessible to most of the tourist destination

Posted by on 26 Aug. 2019

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Comment from Hotel Management

9 Sep. 2019 by Sasha Tsupryk

Good day! Thank you for your kind words about front desk service. We do try our best to far and beyond to accommodate guests with their request. That is very nice to hear. Have an awesome day! Sasha Tsupryk Front Desk Manager

5 out of 5
The service was good, the lobby was clean and organized. Check in was fast and simple, there were no problems at all. Everything was going smoothly, no hassles.

Posted by on 28 May 2019

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5 out of 5
Wonderful experience. Would have like to know there was a daily parking expense.

Posted by on 2 Jul. 2018

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5 out of 5

Wonderful location. EXTREMELY HELPFUL STAFF,good r

Pros: SEE remarks.
Cons: NOT a THING
Location: see remarks. WALKING distance for shopping, dining, experiencing the waterfront, many choices for dining very nearby
I have NEVER been disappointed in my STAYS at this HOTEL -- it actually seems to be BETTER every TIME. Immaculately maintained with an unusually HELPFUL staff.

Posted by , from Florida, USA on 27 May 2016

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4 out of 5

Location was perfect. Close to everything.

Staff was very friendly and helpful. Service was excellent.

Posted by on 30 Dec. 2015

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5 out of 5

Fabulous all the way around

This hotel was in a great location. We walked to all the tourist spots like the Empress Hotel and the wharf. However, if we wanted the car , it took only minutes for them to retrieve it for us. Our room was huge , probably because of where it was located because our friends' was only average size. All the staff members were the friendliest and most helpful we've ever had. 

Posted by , from Elgin, TX on 16 Sep. 2013

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4 out of 5

Good location in downtown Victoria.

The hotel was staff was courteous but I would not call them friendly. We had a corner room which seemed a bit small but the main thing was that it was clean. Other reviews of this hotel mentioned the noise from the streets but downtown seemed empty when we visited in October so noise was not an issue for us. The hotel is in a good location where you can walk around downtown and see the harbour. I would stay there again.

Posted by on 13 Feb. 2011

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About the Best Western Plus Carlton Plaza Hotel

Location 642 Johnson St, Victoria, BC V8W1M6

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, tour/ticket assistance, and concierge services are also featured at the eco-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. This 3-star Victoria hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 7 levels
  • Built in 1912
  • Dining venue
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Victoria, BC (YYJ-Victoria Intl.) (26 km / 16.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Best Western Plus Carlton Plaza Hotel offers 103 air-conditioned accommodations with safes and complimentary newspapers. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: CAD 25 per night (in/out privileges)
  • Rollaway bed fee: CAD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Carlton Hotel
  • Best Western Carlton Plaza Hotel
  • Best Western Plus Carlton
  • Best Western Plus Carlton Plaza
  • Best Western Plus Carlton Plaza Hotel
  • Best Western Plus Carlton Plaza Hotel Victoria
  • Best Western Plus Carlton Plaza Victoria
  • Carlton Plaza Hotel
  • Hotel Best Western Carlton
  • Hotel Carlton Plaza
  • Victoria Best Western
  • Best Western Victoria
  • Best Plus Carlton Plaza
  • Best Western Plus Carlton Plaza Hotel Hotel
  • Best Western Plus Carlton Plaza Hotel Victoria
  • Best Western Plus Carlton Plaza Hotel Hotel Victoria

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.