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 Victoria • 1 Room
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Chateau Victoria Hotel and Suites

3.5-star property
740 Burdett Ave, Victoria, BC 1-855-887-0424
4.4 out of 5
Excellent!
See all 8 travelocity Reviews

"The staff is always amazing and I look forward to seeing the renovated rooms. Pool is always a bit too cold though. " More

By a verified traveller on Wed 15 Feb 2023

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Hotel Description

3.5-star eco-friendly hotel near Victoria Harbour

Heart of Victoria

Within a 15-minute walk of this Downtown Victoria hotel, you'll find Victoria Harbour and Victoria Clipper Ferry Terminal. Maritime Museum of British Columbia and Miniature World are also within half a mile (1 km).

Renovated in 2016

The hotel's indoor pool, gym, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like a free area shuttle.

Traditional Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $209* Per night/room 26 Mar. - 27 Mar.

Superior Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Chateau Victoria Hotel and Suites ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Chateau Victoria Hotel and Suites

Everyone (1) Family (7)
2 out of 5
Unimpressed with the hotel. I told them I had to charge my car and if they would let me plug my car in I would pay for parking. Otherwise I would park on the street. They told me I could park and charge in their designated spot and was presented with terrible customer service. And not able to plug my vehicle in. Street parking is a far better option for this hotel. The valet is a dick.

Posted by on 18 Mar. 2023

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Comment from Hotel Management

20 Mar. 2023 by K. Taylor - Duty Manager

It appears as though there might have been some miscommunication during your stay, as we do have electric vehicle charging. Sometimes there may be others who need it before you, but we will always do our best to make sure everyone has access to it at some point. We do not however, condone foul language or abuse of our team either at the hotel or on this site. Our team and especially our bell/valet team is constantly praised for their 'above and beyond' levels of service and it is completely inappropriate to use language as you have.

5 out of 5
The staff is always amazing and I look forward to seeing the renovated rooms. Pool is always a bit too cold though.

Posted by on 15 Feb. 2023

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Comment from Hotel Management

16 Feb. 2023 by K. Taylor - Duty Manager

Hi Pam. Thank you for returning to stay with us again and for the great score. Our newly renovated traditional rooms are open and look fabulous. We hope to see you again soon.

5 out of 5

Posted by on 19 Oct. 2022

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5 out of 5
all the staff were very friendly, and pets being welcome was a plus, super clean hotel. I would definitely recommend this for a family stay.

Posted by , from PORT COQUITLAM on 3 Jul. 2022

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Comment from Hotel Management

3 Jul. 2022 by Keith Taylor - Duty Manager

Thank you so much for your kind words. We look forward to seeing you (and the pup) again soon. All the best!

5 out of 5
Friendly staff. Wonderful clean and very comfortable suite.

Posted by on 7 Feb. 2022

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Comment from Hotel Management

8 Feb. 2022 by Chateau Victoria Hotel & Suites

Thank you for your review, we are happy to hear you enjoyed your stay with us. We hope to see you again!

3 out of 5
The restaurant was terrible - service not good food terrible don’t go there vista 18

Posted by on 27 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by chateauvictoria

We're sorry to hear you had an unpleasant experience at Vista 18. We encourage guests to notify us of any issues as they arise so we may be able to immediately improve upon the service. We'd love to know more about what went wrong, feel free to reach out to the Operations Manager to let us know!

5 out of 5
Restaurant was closed for dinner but otherwise great stay

Posted by on 30 Dec. 2020

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Comment from Hotel Management

4 Jan. 2021 by Paul

Thank you for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are pleased that you enjoyed your time with us! We hope to have the restaurant back open for dinner on Sunday and Monday in the near future.

5 out of 5
This is a beautiful property in a good location. It has an award winning coctail lounge on the first floor and a view restaurant on the top floor. I did not use the pool or the hot tub but I saw families going there

Posted by , from Auburn on 19 Sep. 2021

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Comment from Hotel Management

21 Sep. 2021 by Chateau Victoria

Thanks for the review, Jennie! We're happy to hear you enjoyed the cocktail lounge and restaurant, and hope you're able to make use of the pool and hot tub on your next stay with us!

About the Chateau Victoria Hotel and Suites

Location 740 Burdett Ave, Victoria, BC V8W1B2

Property Features

Chateau Victoria Hotel and Suites offers its guests an indoor pool, a health club, and a spa tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly Chateau Victoria Hotel and Suites. For a fee, parking is available. A complete renovation of Chateau Victoria Hotel and Suites was completed in 2016. This 3.5-star Victoria hotel is smoke free.

  • 177 guestrooms or units
  • 18 levels
  • 2 bars or lounges
  • Built in 1975
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Chateau Victoria Hotel and Suites offers 177 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.

Chateau Victoria Hotel and Suites has a restaurant serving breakfast, brunch, lunch, and dinner.

Clive's Classic Lounge - This cocktail bar serves dinner and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • No rollaway/extra beds available
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are not compulsory at the property
  • Mobile key entry is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 3–30 per person
  • Self parking fee: CAD 20.00 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Hotel Victoria
  • Chateau Victoria
  • Chateau Victoria Hotel
  • Hotel Chateau Victoria
  • Victoria Chateau
  • Victoria Chateau Hotel
  • Chateau Victoria Hotel Victoria
  • Chateau Victoria And Suites
  • Chateau Victoria Hotel and Suites Hotel
  • Chateau Victoria Hotel and Suites Victoria
  • Chateau Victoria Hotel and Suites Hotel Victoria

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Biosphere
  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.