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Chateau Victoria Hotel and Suites

3.5-star property
740 Burdett Ave, Victoria, BC 1-855-887-0424
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4.4 out of 5
Excellent!
See all 7 Travelocity Reviews

"The restaurant was terrible - service not good food terrible don’t go there vista 18 " More

By a verified traveller on Sun 27 Jun 2021

Points Of Interest

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Hotel Description

3.5-star eco-friendly hotel near Victoria Harbour

Heart of Victoria

A stay at this Downtown Victoria hotel places you steps from Victoria Conference Centre and a 5-minute walk from Royal BC Museum. Victoria Harbour and Victoria Clipper Ferry Terminal are also within half a mile (1 km).

Free area shuttle

The hotel's indoor pool, health club, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like a free area shuttle.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 177 guestrooms also offer free WiFi and cable TV. Room service, coffee/tea makers, and free newspapers are also available.

Traditional Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$239* Per night/room 17 Aug. - 18 Aug.

Superior Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Chateau Victoria Hotel and Suites ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Chateau Victoria Hotel and Suites

Everyone (2) Couples (2) Family (3)
3 out of 5
The restaurant was terrible - service not good food terrible don’t go there vista 18

Posted by on 27 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by chateauvictoria

We're sorry to hear you had an unpleasant experience at Vista 18. We encourage guests to notify us of any issues as they arise so we may be able to immediately improve upon the service. We'd love to know more about what went wrong, feel free to reach out to the Operations Manager to let us know!

5 out of 5
Restaurant was closed for dinner but otherwise great stay

Posted by on 30 Dec. 2020

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Comment from Hotel Management

4 Jan. 2021 by Paul

Thank you for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are pleased that you enjoyed your time with us! We hope to have the restaurant back open for dinner on Sunday and Monday in the near future.

5 out of 5
pet friendly plus EV charging and great location. 😁

Posted by on 27 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Akshay Rai

We are thrilled you could visit Victoria with your dog and take advantage of our EV charging stations. We look forward to having you back.

5 out of 5
Excellant, friendly & helpful staff, superb & quiet room, perfectly located to explore Victoria.

Posted by on 12 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Akshay Rai

Thank you for taking the time to share your experience with us. We are thrilled you could enjoy your stay sans complaints. Please do visit us again!

4 out of 5
Convenient access to downtown and the inner harbour

Posted by on 4 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Donneil McNab, Duty Manager

Hi, Thank you for your feedback. We are pleased to learn that you found our location to be convenient, and we hope that you will visit again soon!

4 out of 5
The music in the roof restaurant was dreary and "whiney". Some low-key big-band music might be nice. Benny Goodman and Guy Lombardo would certainly be familiar to most of the folks I saw up there, and a lot more cheerful. If you really want to be romantic try Al Bowlly!

Posted by on 23 Feb. 2019

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Comment from Hotel Management

24 Feb. 2019 by The Chateau Victoria Hotel Team

Thank you for your feedback! We look forward to welcoming you again soon.

5 out of 5
Close to all city attractions. Very convenient location.

Posted by on 19 Sep. 2018

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Comment from Hotel Management

6 Nov. 2018 by The Chateau Victoria Team

Thank you, Hans-Peter! We hope to welcome you back soon!

About the Chateau Victoria Hotel and Suites

Location 740 Burdett Ave, Victoria, BC V8W1B2

Property Features

Chateau Victoria Hotel and Suites offers its guests an indoor pool, a health club, and a spa tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly Chateau Victoria Hotel and Suites. For a fee, parking is available. This 3.5-star Victoria hotel is smoke free.

  • 177 guestrooms or units
  • 18 levels
  • 2 bars or lounges
  • Built in 1975
  • Dining venue
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Victoria Intl. Airport (YYJ) (26.6 km / 16.5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Chateau Victoria Hotel and Suites offers 177 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.

Chateau Victoria Hotel and Suites has a restaurant serving breakfast, brunch, lunch, and dinner.

Clive's Classic Lounge - This cocktail bar serves dinner and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • No rollaway/extra beds available
  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are not compulsory at the property
  • Mobile key entry is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 3 and CAD 20 per person (approximately)
  • Self parking fee: CAD 15.00 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Hotel Victoria
  • Chateau Victoria
  • Chateau Victoria Hotel
  • Hotel Chateau Victoria
  • Victoria Chateau
  • Victoria Chateau Hotel
  • Chateau Victoria Hotel Victoria
  • Chateau Victoria And Suites
  • Chateau Victoria Hotel and Suites Hotel
  • Chateau Victoria Hotel and Suites Victoria
  • Chateau Victoria Hotel and Suites Hotel Victoria

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.