For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Downtown Victoria hotel places you steps from Victoria Conference Centre and a 5-minute walk from Royal BC Museum. Victoria Harbour and Victoria Clipper Ferry Terminal are also within half a mile (1 km).
Free area shuttle
The hotel's indoor pool, health club, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy a meal from the restaurant and perks like a free area shuttle.
Free WiFi, comfy beds
Boasting comforts like pillowtop beds and premium bedding, the 177 guestrooms also offer free WiFi and cable TV. Room service, coffee/tea makers, and free newspapers are also available.
Chateau Victoria Hotel and Suites ratings based on 18 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Chateau Victoria Hotel and Suites
Everyone (5)Couples (2)Family (1)
5 out of 5
pet friendly plus EV charging and great location. 😁
Posted by a verified traveller on 27 Feb. 2020
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Comment from Hotel Management
28 Feb. 2020
by Akshay Rai
We are thrilled you could visit Victoria with your dog and take advantage of our EV charging stations. We look forward to having you back.
3 out of 5
the room was ordinary but comfortable.
Pros:Free Internet
Cons:Noisy
We were given a room directly over the front door where people came out from the pub to smoke and the noise and smoke made it necessary to have the windows closed and the ensuing stuffyness required the very noisy air conditioner to be on. Not a particularly bad experience but not great either.
Posted by victraveller, from Vancouver, BC, Canada on 13 Jul. 2012
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Comment from Hotel Management
18 Apr. 2015
by Marion Ann
Thank you victraveller for your review and choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
We do make every effort to meet and ideally exceed our guests’ expectations, and were disappointed to learn you were unhappy with your suite location. Thank you for sharing your experience with us. Upon your next visit to Victoria, please explain your concern and request a suite on the east facing side of the building, which faces away from the noisier city core and has a more expansive view. We will certainly do what we can to accommodate.
Thank you again for your feedback and we look forward to welcoming you back to Victoria.
5 out of 5
Excellant, friendly & helpful staff, superb & quiet room, perfectly located to explore Victoria.
Posted by a verified traveller on 12 Oct. 2019
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Comment from Hotel Management
16 Oct. 2019
by Akshay Rai
Thank you for taking the time to share your experience with us. We are thrilled you could enjoy your stay sans complaints. Please do visit us again!
4 out of 5
Convenient access to downtown and the inner harbour
Posted by a verified traveller on 4 Aug. 2019
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Comment from Hotel Management
13 Aug. 2019
by Donneil McNab, Duty Manager
Hi,
Thank you for your feedback. We are pleased to learn that you found our location to be convenient, and we hope that you will visit again soon!
4 out of 5
The music in the roof restaurant was dreary and "whiney". Some low-key big-band music might be nice. Benny Goodman and Guy Lombardo would certainly be familiar to most of the folks I saw up there, and a lot more cheerful. If you really want to be romantic try Al Bowlly!
Posted by a verified traveller on 23 Feb. 2019
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Comment from Hotel Management
24 Feb. 2019
by The Chateau Victoria Hotel Team
Thank you for your feedback! We look forward to welcoming you again soon.
5 out of 5
Close to all city attractions. Very convenient location.
Posted by Hans-Peter on 19 Sep. 2018
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Comment from Hotel Management
6 Nov. 2018
by The Chateau Victoria Team
Thank you, Hans-Peter! We hope to welcome you back soon!
5 out of 5
Close to the water and amenities downtown.
We had a great time. This hotel was close to everything that we wanted to do. Hotel staff answered questions and assisted us with whatever we needed.
Posted by a verified traveller on 5 Dec. 2016
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4 out of 5
Beautiful weather
We expected bad weather so the larger room with kitchen seemed necessary. The sun was out so we were in our room only minimally. Definitely will be back in the fall when we will use the well equipped kitchen.
Posted by a verified traveller on 28 Jun. 2016
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Comment from Hotel Management
17 Aug. 2016
by Wesley MacInnis
Thank you for your kind review of our hotel. We are thrilled that you enjoyed your one-bedroom suite, and that you plan to stay again. We look forward to welcoming you back to Victoria this fall.
4 out of 5
Walking distance to downtown
Pros:Comfortable beds.In room coffee and tea.Clean room.
Cons:A bit of an attitude with one employee.However,she might have been new and unsure of herself.
Location:Close to musium, art gallery,bug musium,miniature world( I have never seen it befor) am very impressed.Lots of restaurants.
We arrived at 4 p.m. The room was ready but they put us in the wrong room.At first they wanted us to accept it.I was not pleased.Then another girl came and gave us the room I had originally requested.From then on I was happy.Walking distance from the musium and art gallery and the things we wanted to see was very nice.
Posted by Debby, from nanaimo B.C. on 24 Mar. 2015
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3 out of 5
Could have been better...
I was pretty excited to have booked the Chateau Victoria for my 5 night stay in my favourite city. I'd read a ton of great reviews online and was expecting greatness.
Greatness was not what we got, but rather "this will do"ness. It really wound up being a disappointment, especially after seeing the room pictures online. Our junior suite, located on the 5th floor, was not at all what is depicted. Maybe the hotel is under renovations and that room/floor hasn't been included yet, but for the price, the hotel should make it clear what you're getting...or make the room cheaper than the "nice" rooms. The furniture is old and kind of shabby, the carpet worn, and the textured ceilings look straight from the 80s.
That said, there was lots of space for me, my husband, and our 5 month old baby (and a complimentary crib). The staff was extremely friendly and helpful, and we had more than one employee go out of their way for us. Always great! The location is also pretty ideal...though we were very close to The Sticky Wicket and the noise and partying was annoying as it grew late each night.
This place has such potential to get a higher rating from me, and I would stay here again, but next time, I'd make sure to ask for a room that matches the websites pictures:)
My last heads up I
Chateau Victoria Hotel and Suites offers its guests an indoor pool and a health club. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly Chateau Victoria Hotel and Suites. For a fee, parking is available. This 3.5-star Victoria hotel is smoke free.
177 guestrooms or units
18 levels
2 bars or lounges
Built in 1975
Dining venue
Charging station for electric cars
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Free area shuttle
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Victoria Intl. Airport (YYJ) (26.7 km / 16.6 mi)
Property shuttles: Free area shuttle
Parking: Self parking available for a surcharge
Room Amenities
Chateau Victoria Hotel and Suites offers 177 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.
Pillowtop beds
In-room dining (limited hours)
Cable channels
Movies for purchase
Coffee maker
Luxury bedding
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Massage in room (surcharge)
Hair dryer
Safe
Designer toiletries
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Chateau Victoria Hotel and Suites has a restaurant serving breakfast, brunch, lunch, and dinner.
Clive's Classic Lounge - This cocktail bar serves dinner and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 19
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 25 per pet, per night
Only dogs are allowed
Maximum 2 per room
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Cash or credit card deposit required
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Gap period enforced between guest stays 72 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 3 and CAD 15 per person (approximately)
Self parking fee: CAD 15.00 per night (in/out privileges)
Pet fee: CAD 25 per pet, per night
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Chateau Hotel Victoria
Chateau Victoria
Chateau Victoria Hotel
Hotel Chateau Victoria
Victoria Chateau
Victoria Chateau Hotel
Chateau Victoria Hotel Victoria
Chateau Victoria And Suites
Chateau Victoria Hotel and Suites Hotel
Chateau Victoria Hotel and Suites Victoria
Chateau Victoria Hotel and Suites Hotel Victoria
You should know
Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
