Fairmont Empress

Family-friendly Edwardian hotel connected to the convention center with 2 restaurants

Choose dates to view prices

Where to?

Dates

January 2026

February 2026

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Free WiFi

Explore the area

721 Government St, Victoria, BC, V8W1W5

Place, Royal BC Museum
‪3 min walk‬
Place, Victoria Harbour
‪4 min walk‬
Place, Victoria Clipper Ferry Terminal
‪6 min walk‬
Airport, Victoria, BC (YYJ-Victoria Intl.)
‪29 min drive‬

Room options

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont City View 2 Double

Excellent

22 sq m
City view
Sleeps 3
2 Double Beds

Deluxe City View 2 Queen

Excellent

31 sq m
City view
Sleeps 4
2 Queen Beds

Fairmont Gold Harbour View 1 King

Exceptional

30 sq m
Harbor view
Sleeps 2
1 King Bed

Fairmont City View 1 Queen

Wonderful

26 sq m
City view
Sleeps 2
1 Queen Bed

Deluxe City View 1 King

Excellent

36 sq m
City view
Sleeps 3
1 King Bed

Fairmont Gold City View 1 King

Exceptional

28 sq m
City view
Sleeps 2
1 King Bed

Junior Suite City View 1 King

Exceptional

42 sq m
1 bedroom
City view
Sleeps 3
1 King Bed

One Bedroom Suite City View 1 King

Wonderful

42 sq m
1 bedroom
City view
Sleeps 4
1 King Bed

Fairmont City View 1 King

Wonderful

26 sq m
City view
Sleeps 2
1 King Bed

Deluxe City View 1 Queen

Wonderful

36 sq m
City view
Sleeps 3
1 Queen Bed

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

Exceptional

44 sq m
City view
Sleeps 4
1 King Bed

Fairmont Gold Deluxe City View 1 King

Exceptional

35 sq m
City view
Sleeps 2
1 King Bed

Fairmont Gold Deluxe City View 2 Queen

Exceptional

35 sq m
City view
Sleeps 4
2 Queen Beds

Fairmont Gold One Bedroom Suite City View 1 King

Exceptional

49 sq m
1 bedroom
Sleeps 4
1 King Bed

Fairmont Gold Deluxe Harbour View 1 King

Exceptional

30 sq m
Harbor view
Sleeps 3
1 King Bed

Fairmont Harbour View 1 Queen

Wonderful

26 sq m
Harbor view
Sleeps 2
1 Queen Bed

Deluxe Harbour View 1 King

Exceptional

36 sq m
Harbor view
Sleeps 2
1 King Bed

Fairmont Gold City View 1 Queen

Exceptional

28 sq m
City view
Sleeps 2
1 Queen Bed

Fairmont Gold Harbour View Executive Suite 1 King

39 sq m
1 bedroom
Harbor view
Sleeps 3
1 King Bed

Signature Harbour View 1 King

Exceptional

32 sq m
Harbor view
Sleeps 3
1 King Bed

Deluxe Harbour View 2 Queen

35 sq m
Harbor view
Sleeps 4
2 Queen Beds

About the area

Victoria

Seaside stay .With a stay at this Downtown Victoria hotel, you'll be steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within half a mile (1 km).

What's nearby

Government Street - 1 min walk - 0.0 km
Royal BC Museum - 3 min walk - 0.3 km
British Columbia Parliament Building - 3 min walk - 0.3 km
Victoria Harbour - 4 min walk - 0.4 km
Victoria Clipper Ferry Terminal - 6 min walk - 0.5 km

Getting around

Victoria Intl. Airport (YYJ) - 34 min drive

Restaurants

‪Milestones - ‬2 min walk
‪Starbucks - ‬3 min walk
‪Q At The Empress - ‬1 min walk
‪Tractor - ‬1 min walk
‪Tea at the Empress - ‬1 min walk

About this property

Fairmont Empress

Family-friendly Edwardian hotel connected to the convention center with 2 restaurants

Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Fairmont Empress. Parking is available for a fee.

Smoking is allowed in designated areas at this Edwardian Victoria hotel.

431 guestrooms or units

8 levels

2 dining venues

Meeting rooms

22600 sq ft of conference space

2100 sq m of conference space

Built in 1908

Poolside lounge chairs

Charging station for electric cars

Business center (24 hours)

Conference center

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff is multilingual

Storage area for luggage

Front-desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

Newspapers in lobby (free)

Onsite shopping

Bellhop

Smoking in designated areas

Water dispenser

Bar or lounge

Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Pool
Hot tub
Spa
Pet friendly

CA $228 total

includes taxes & fees

Jan 11 - Jan 12

Property amenities

Family friendly

Children's pool
Indoor pool
Laundry facilities

Internet

Available in all rooms: WiFi (CAD 14.95 per night)
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Limo/town car service
Self parking on site (CAD 37 per day; includes in/out privileges)
Valet parking on site (CAD 51 per day; includes in/out privileges)
Limited onsite valet and self parking

Food and drink

Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
2 restaurants
A bar/lounge
Coffee and tea in common areas

Things to do

Art gallery
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Health club
Hot tub
Indoor pool
Sauna
Shopping mall
Steam room

Accessibility

No elevator

Room amenities

Entertainment

32-inch flat-screen TV with cable channels
Pay movies

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Bathtub or shower
Designer toiletries
Hair dryer
Private bathroom
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

Coffee/tea maker
Electric kettle
Minibar

Air conditioning
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop workspace
LED lighting
Phone
Portable fan
Recycling
Safe
Water-efficient showers
Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 19

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are welcome and stay free
Maximum 2 pets
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
Self parking fee: CAD 37.00 per day (in/out privileges)
Valet parking fee: CAD 51.00 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Pool access available from 5:00 AM to 11:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont

Fairmont Empress

Fairmont Empress Hotel

Fairmont Empress Hotel Victoria

Fairmont Empress Victoria

Empress Hotel Victoria

Fairmont Hotel Empress

Fairmont Hotel Victoria

Fairmont Victoria

The Fairmont Empress Hotel Victoria

Victoria Fairmont

The Fairmont Empress

Fairmont Empress Hotel

Fairmont Empress Victoria

Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

SCOTT, HASTINGS

Nov 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I was not aware breakfast was included. The staff was very helpful.

Stayed 1 night in Nov 2025

6/10 Okay

Zameena

Travelled with partner

Oct 7, 2025

Liked: Cleanliness, staff & service, amenities

Room was outdated but high ceiling and very nice staff

Stayed 2 nights in Oct 2025

10/10 Excellent

Brandon

Oct 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great spa

Stayed 3 nights in Sep 2025

10/10 Excellent

Andrew James

Travelled with family

Oct 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was amazing- especially housekeeping staff. Wonderful relaxing trip- we loved room service and staff.

Stayed 3 nights in Oct 2025

10/10 Excellent

Paula

Oct 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2025

10/10 Excellent

Seth

Travelled with family

Oct 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff are the most friendly and truly want to serve. They went above and beyond, especially Nicola!

Stayed 4 nights in Oct 2025

10/10 Excellent

Denis

Oct 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room clean , staff friendly and helpful

Stayed 3 nights in Sep 2025

10/10 Excellent

SANDRA K, Long Beach

Travelled with family

Oct 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This beautifully restored old hotel wreaks with class! Exceptional staff from the desk clerk to the bartenders. Friendly, courteous and readily available to you. The dining that I did experience was outstanding as well. I would not hesitate to stay here again!

Stayed 3 nights in Oct 2025

10/10 Excellent

Jamie

Oct 5, 2025

Very impressed with my experience 😁

Stayed 1 night in Oct 2025

8/10 Good

Sarah

Oct 5, 2025

Stayed 4 nights in Sep 2025

10/10 Excellent

Maria Luz

Oct 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2025

6/10 Okay

Stacey

Travelled with family

Oct 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

We called ahead of time with a request to get a room an hour early because our sick baby boy needed a nap. The lady on the phone was very rude and unhelpful. Overall we did not find the level of customer service to be at a ‘Fairmont Calibre’. The grounds around the hotel and lovely, and we made the most of our stay!

Stayed 1 night in Oct 2025

8/10 Good

XIAOFANG

Travelled with family and small children

Oct 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed in a sea-view room on the second floor, so the view was not very wide. There was an air conditioner in the room, which was not quiet, you can turn it off.

Stayed 1 night in Sep 2025

6/10 Okay

Marina

Travelled with family and small children

Oct 4, 2025

Disliked: Amenities

I reserved and paid for a City View room with 2 double beds for myself, my daughter and my mother (who was celebrating her 70th birthday). When we arrived, we were given a very small room with frosted windows. I was curious as to why the windows were frosted, so I opened them to discover that we were facing the hotel’s loading dock and parking lot. Then the constant sound of trucks beeping and crates slamming began. I went to speak to the lady at the front desk, and was told that our room was in fact a City View room, and that there was nothing else available for the first night, but that we would be able to get a different room for the following two nights. Not ideal, but anything would be better than what we were originally given. The new room was also a City View room, but had 2 queen beds, and a sitting area, which was nice. However, the hotel is old, and so the bathrooms are very tight, and things like faucets and drains either don’t work well, or not at all. The room was also not the cleanest. Dusty and the carpets were dirty. My daughter’s socks were black after walking around on the floor for a couple of hours. I have been a very loyal client of Fairmont Hotels for many years, but am losing my love for the brand. I have found that Fairmont is riding on the coattails of their history and previous success, and not delivering service to maintain that success. I have found this to be the case at The Empress, and the Jasper Park Lodge. Would not stay here again.

Stayed 3 nights in Sep 2025

10/10 Excellent

Rafael

Travelled with partner

Oct 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved it , walking distance to many touristic attractions and the marina

Stayed 3 nights in Sep 2025

10/10 Excellent

Allison, Mission

Oct 3, 2025

Stayed 2 nights in Sep 2025

10/10 Excellent

Natalie

Travelled with partner

Oct 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Historic property with lovely views of the harbour. The garden surrounding the building is beautiful as well. Staff is excellent. We didn’t take any of our meals at the hotel opting instead to walk around the area and experience the local independently owned eateries.

Stayed 3 nights in Sep 2025

10/10 Excellent

Dan

Oct 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very friendly staff, the room was great

Stayed 1 night in Oct 2025

8/10 Good

Jake

Oct 3, 2025

Stayed 2 nights in Sep 2025

10/10 Excellent

William

Oct 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The Fairmont Empress is a delightful and luxurious experience. The staff is incredibly courteous, helpful, and customer satisfaction oriented.

Stayed 1 night in Sep 2025

10/10 Excellent

Edward

Travelled with group

Oct 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful old classic hotel renovated with modern conveniences. Large rooms and great staff. Concierge was extremely helpful

Stayed 2 nights in Aug 2025

10/10 Excellent

Megan

Travelled with partner

Oct 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved everything about our stay!

Stayed 3 nights in Sep 2025

10/10 Excellent

Asad

Oct 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay in Victoria

Stayed 1 night in Sep 2025

10/10 Excellent

Terence

Travelled with partner

Oct 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spa was incredible. Staff were great and professional. Hot tub was really hot one night and rather cool the next.

Stayed 3 nights in Sep 2025

10/10 Excellent

Mike

Sep 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Was great, staff were excellent and the room was wonderful. Only comment would be, not quite enough vegan options for food, but with a few small tweaks it would have been greatly expanded.

Stayed 3 nights in Sep 2025

Fairmont Empress

Choose dates to view prices

Photo gallery for Fairmont Empress

Reviews

Popular amenities

Explore the area

Room options

View all photos for Fairmont City View 2 Double

Fairmont City View 2 Double

View all photos for Deluxe City View 2 Queen

Deluxe City View 2 Queen

View all photos for Fairmont Gold Harbour View 1 King

Fairmont Gold Harbour View 1 King

View all photos for Fairmont City View 1 Queen

Fairmont City View 1 Queen

View all photos for Deluxe City View 1 King

Deluxe City View 1 King

View all photos for Fairmont Gold City View 1 King

Fairmont Gold City View 1 King

View all photos for Junior Suite City View 1 King

Junior Suite City View 1 King

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King

View all photos for Fairmont City View 1 King

Fairmont City View 1 King

View all photos for Deluxe City View 1 Queen

Deluxe City View 1 Queen

View all photos for Executive Suite City View 1 King

Executive Suite City View 1 King

View all photos for Fairmont Gold Deluxe City View 1 King

Fairmont Gold Deluxe City View 1 King

View all photos for Fairmont Gold Deluxe City View 2 Queen

Fairmont Gold Deluxe City View 2 Queen

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Fairmont Gold One Bedroom Suite City View 1 King

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Fairmont Gold Deluxe Harbour View 1 King

View all photos for Fairmont Harbour View 1 Queen

Fairmont Harbour View 1 Queen

View all photos for Deluxe Harbour View 1 King

Deluxe Harbour View 1 King

View all photos for Fairmont Gold City View 1 Queen

Fairmont Gold City View 1 Queen

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

Fairmont Gold Harbour View Executive Suite 1 King

View all photos for Signature Harbour View 1 King

Signature Harbour View 1 King

View all photos for Deluxe Harbour View 2 Queen

Deluxe Harbour View 2 Queen

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About the area

Victoria

What's nearby

Getting around

Restaurants

About this property

Fairmont Empress

Awards and affiliations

Similar properties

Delta Hotels by Marriott Victoria Ocean Pointe Resort

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets