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Fairmont Empress

4.5 star property
4.5-star luxury hotel near Maritime Museum of British Columbia, connected to the convention center

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Photo gallery for Fairmont Empress

Ocean views, serves lunch and dinner
Meeting facility
Lobby
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Explore the area

View in a map
721 Government St, Victoria, BC, V8W1W5
  • Place, Royal BC Museum
    ‪3 min walk‬
  • Place, Victoria Harbour
    ‪4 min walk‬
  • Place, Victoria Clipper Ferry Terminal
    ‪6 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪4 min walk‬

Room options

View all photos for Fairmont City View 2 Double

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont City View 2 Double

8.8 out of 10
Excellent
(106 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe City View 2 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(50 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Harbour View 1 King

9.6 out of 10
Exceptional
(28 reviews)
  • Harbor view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(90 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe City View 1 King

9.2 out of 10
Wonderful
(37 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold City View 1 King

9.4 out of 10
Exceptional
(20 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King

Fairmont City View 1 King

9.2 out of 10
Wonderful
(150 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(10 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold One Bedroom Suite City View 1 King

9.8 out of 10
Exceptional
(7 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Deluxe Harbour View 1 King

9.6 out of 10
Exceptional
(9 reviews)
  • Harbor view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(26 reviews)
  • Harbor view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(24 reviews)
  • Harbor view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold City View 1 Queen

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Harbour View Executive Suite 1 King

  • Harbor view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Harbour View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Signature Harbour View 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • Harbor view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View 2 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Harbour View 2 Queen

8.0 out of 10
Very good
(2 reviews)
  • Harbor view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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Hotel Grand Pacific

Inner Harbour
  • Pool
  • Hot tub
  • Pet friendly
  • Kids pool
4.6 out of 5, Wonderful, 3,470 reviews
The price is CA $314
CA $367 total
includes taxes & fees
May 11 - May 12
Hotel Grand Pacific

About the area

Victoria

Seaside stay .A stay at this Downtown Victoria hotel places you steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. Victoria Bug Zoo and Victoria Harbour are also within half a mile (1 km).

What's nearby

  • Government Street - 1 min walk - 0.0 km
  • Royal BC Museum - 3 min walk - 0.3 km
  • British Columbia Parliament Building - 3 min walk - 0.3 km
  • Victoria Harbour - 4 min walk - 0.4 km
  • Victoria Clipper Ferry Terminal - 6 min walk - 0.5 km

Getting around

  • Victoria Intl. Airport (YYJ) - 32 min drive

Restaurants

  • ‪The Sticky Wicket Bar & Restaurant - ‬6 min walk
  • ‪Tractor - ‬2 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk
  • ‪Q At The Empress - ‬1 min walk

About this property

Fairmont Empress

4.5-star luxury hotel near Maritime Museum of British Columbia, connected to the convention center
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the luxury Fairmont Empress. You'll have access to the indoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Victoria hotel.

  • 431 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Meeting rooms
  • 22600 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1908
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Exterior
Hotel Grand Pacific
Inner Harbour
  • Pool
  • Hot tub
  • Pet friendly
  • Kids pool
4.6 out of 5, Wonderful, 3,470 reviews
The price is CA $314
CA $367 total
includes taxes & fees
May 11 - May 12
Hotel Grand Pacific

Property amenities

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 39 per day; includes in/out privileges)
  • Valet parking on site (CAD 53 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 39.00 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

The photos are representative of rooms offered and may differ from the actual room received.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2028 out of 2709 reviews
Rating 8 - Good. 386 out of 2709 reviews
Rating 6 - Okay. 181 out of 2709 reviews
Rating 4 - Poor. 62 out of 2709 reviews
Rating 2 - Terrible. 52 out of 2709 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

2/10 Terrible

Yael

Stayed 1 night in Jan 2026

10/10 Excellent

Dianne

Stayed 1 night in Jan 2026

8/10 Good

Camilla

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, furniture uncomfortable. The bed though was great, positioned in an alcove so very quiet for sleeping. The sheets and pillows were fantastic. Slepted well. But no comfortable chairs to sit in. Poor natural light, had tiny windows (2). Very poor view. Especially for the cost of the room. When I arrived there was a dog bed and water bowl in the room. The porter asked where my pet was, I said I didn't have one. I do have to say the bathroom amenities where awesome and housekeeping was also amassing and helpful. Had to ask for slippers due to very cold bathroom floors. Coffe pot not working right and no coffee mugs, but housekeeping took care of it. Needed a bath tub mat for safety reasons. The TV channels and shows didn't match up at all plus poor choices as well. Not everyone streams off there phone for shows, especially older people. I am one of those. Your food options were very limited, to expensive and abit elaborate. Could have enjoyed just some crumpets and tea with some simple choices. More soup otions and simple sandwiches. Afternoon tea was so nice and the staff so helpful and nice. Have been coming to Victoria my entire life, it was my mom's childhood home and I will be coming back.
Stayed 4 nights in Dec 2025

8/10 Good

Sarah

Stayed 1 night in Jan 2026

10/10 Excellent

Kostia

Stayed 2 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 2 nights in Dec 2025

10/10 Excellent

ALLEN

Stayed 1 night in Dec 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities
Didnt have breakfast.
Stayed 3 nights in Jan 2026

10/10 Excellent

Steven, Medicine Hat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were great. If you booked gold floor amenities there is a separate area and special check in desk.
Stayed 3 nights in Nov 2025

10/10 Excellent

sandra, vancouver

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's been my lifelong dream to stay at The Empress Hotel & finally for my 50th birthday i decided on a spontaneous trip to the island for a night & splurged on the Empress as it was 1 of the only hotels with a pool *& open till 11pm. We'd be getting in later so the trip circled around swimming. After getting to our room i phoned the front desk as it only had a shower & the reservation promised a bath. We waited 15 mins and were escorted to another room with tub. We quickly changed into our swimsuits & even got lost trying to find the pool so an employee pointed us in the right direction. To our dismay the pool was undergoing renovations & a sign outside said it was closed till end january! 😔 i called the front desk as i felt this shouldve been mentioned in their advertising & was put thru to the manager. I told her how disappointed i was and she apologized profusely & had 2 gorgeous deserts sent up to the room for my birthday along with a voucher for breakfast on them in the morning. Although the night was rather dull as it was cold & rainy & i just took a hot bath & went to sleep, the breakfast was 5 star & the service couldnt have been better! There were other renovations going on in the hotel also so lesson learned i shouldve double checked about the pool before booking. All in all it was still nice to finally have "a night in the castle" but very much overrated & still disappointing considering the price. Also we expected a much more luxurious Vi
Stayed 1 night in Jan 2026

10/10 Excellent

Rhonda

Stayed 3 nights in Jan 2026

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I am tired of being pestered for a review by the hospitality industry. If I am not satisfied I will let you know otherwise if you do not hear from me you can assume you have done your job and provided the expected service for which I am paying.
Stayed 2 nights in Dec 2025

10/10 Excellent

Frank

Stayed 1 night in Jan 2026

10/10 Excellent

Coreen

Stayed 1 night in Jan 2026

10/10 Excellent

Murray, Delta

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding service!
Stayed 2 nights in Jan 2026

6/10 Okay

Hongying

Travelled with pets, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Not in a good condition. The room was not clean at all.
Stayed 2 nights in Nov 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean and the staff were amazing.
Stayed 3 nights in Jan 2026

6/10 Okay

Caleb

Pool etc. all being renovated and are closed long-term as of January 2026.
Stayed 1 night in Jan 2026

8/10 Good

caleb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was smaller then I thought it would be
Stayed 1 night in Dec 2025

10/10 Excellent

Slave

Initially we didn’t have the room ready on time (4pm). The room we eventually got was below our expectations for a Fairmont. But the manager took note of that and replaced it with probably one of the best rooms they had.
Stayed 4 nights in Dec 2025

10/10 Excellent

jake

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jan 2026

10/10 Excellent

sahar

Liked: Cleanliness, property conditions & facilities
Thank you
Stayed 3 nights in Dec 2025

10/10 Excellent

Brett

Stayed 1 night in Dec 2025

10/10 Excellent

Emily

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful experience staying at Fairmont Empress. Clean room.
Stayed 1 night in Dec 2025