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Fairmont Empress

4.5 star property
Family-friendly Edwardian hotel connected to the convention center with 2 restaurants

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Exterior
Property preview
Lobby
Meeting facility
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Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

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721 Government St, Victoria, BC, V8W1W5
  • Place, British Columbia Parliament Building
    ‪3 min walk‬
  • Place, Victoria Harbour
    ‪4 min walk‬
  • Place, Victoria Clipper Ferry Terminal
    ‪6 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪33 min drive‬

Room options

View all photos for Fairmont City View 2 Double

1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 2 Double

8.8 out of 10
Excellent
(93 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(45 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Harbour View 1 King

9.6 out of 10
Exceptional
(19 reviews)
  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(72 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 1 King

8.8 out of 10
Excellent
(21 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold City View 1 King

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area

One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(4 reviews)
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King

Fairmont City View 1 King

9.2 out of 10
Wonderful
(136 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(9 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

10.0 out of 10
Exceptional
(5 reviews)
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe Harbour View 1 King

9.6 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(21 reviews)
  • 26 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(22 reviews)
  • 36 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold City View 1 Queen

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Harbour View Suite 1 King

One Bedroom Harbour View Suite 1 King

One Bedroom Harbour View Suite 1 King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Harbour View Executive Suite 1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite City View 2 Queen

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Harbour View 1 King

Signature Harbour View 1 King

Signature Harbour View 1 King

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 1 Queen

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Harbour View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 2 Queen

  • Sleeps 4
  • 2 Queen Beds

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About the area

Victoria

Seaside stay .With a stay at this Downtown Victoria hotel, you'll be steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within half a mile (1 km).

What's nearby

  • Royal BC Museum - 3 min walk - 0.3 km
  • British Columbia Parliament Building - 3 min walk - 0.3 km
  • Victoria Harbour - 4 min walk - 0.4 km
  • Victoria Clipper Ferry Terminal - 6 min walk - 0.5 km
  • Chinatown - 12 min walk - 1.0 km

Getting around

  • Victoria Intl. Airport (YYJ) - 34 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪Q At The Empress - ‬1 min walk
  • ‪The Sticky Wicket Bar & Restaurant - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Tea at the Empress - ‬1 min walk

About this property

Fairmont Empress

Family-friendly Edwardian hotel connected to the convention center with 2 restaurants
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Fairmont Empress. Parking is available for a fee.

Smoking is allowed in designated areas at this Edwardian Victoria hotel.

  • 431 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Meeting rooms
  • 22600 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1908
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Exterior

Hotel Grand Pacific

  • Pool
  • Hot tub
  • Pet-friendly
  • Kids pool
4.6 out of 5, Wonderful, 2,761 reviews
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CA $238 total
includes taxes & fees
Nov 2 - Nov 3
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Property amenities

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

The photos are representative of rooms offered and may differ from the actual room received.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1736 out of 2349 reviews
Rating 8 - Good. 342 out of 2349 reviews
Rating 6 - Okay. 160 out of 2349 reviews
Rating 4 - Poor. 59 out of 2349 reviews
Rating 2 - Terrible. 52 out of 2349 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

DARREN, TEXARKANA

Liked: Cleanliness, staff & service, property conditions & facilities
Most beautiful hotel I have had the pleasure of visiting!!
Stayed 2 nights in Sep 2025

10/10 Excellent

ROBERT, Kirkland

Stayed 1 night in Aug 2025

6/10 Okay

Janette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is iconic and has breathtaking gardens. We arrived from the ferry and had to wait 5 hours for our room. My husband needs a cane & we were directed to our room thru a maze when a much closer way was available. Our coffee machine didn’t work & tv had difficult accessibility.
Stayed 2 nights in Jul 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rave reviews in Canada

I took a solo trip to Canada and was never disappointed. The service and the people there were outstanding. I’m still arriving about the trip.
Stayed 3 nights in Jun 2025

10/10 Excellent

Bonnie Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with superb amenities and is the center of activity around the harbour.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Jul 2025

8/10 Good

Mehmet Bora

Stayed 5 nights in Jul 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. On arrival as a gold member I would had preferred more signs indicating where we need to check in as I waited inline for 15mins to check in only to be told to go to another floor. Also the elevators were not clearly visible so we did get frustrated at getting list all the time. Other than that it was perfect
Stayed 1 night in Jun 2025

10/10 Excellent

Maddie

Stayed 1 night in Jun 2025

6/10 Okay

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Front desk staff was pleasant at check-in. Room is nice but the view is of a dumpster. The toilet keeps running after flushed and TV signal is so bad that the picture is constantly glitching, making TV unwatchable. It’s our honeymoon, and we thought splurging for a night at the Fairmont would be a once in a lifetime occasion. Its been an underwhelming stay so far, but we’re enjoying Victoria
Stayed 1 night in Jul 2025

10/10 Excellent

Mandy

Liked: Amenities, property conditions & facilities
Beautiful hotel. Great staff
Stayed 1 night in Jul 2025

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel but they don’t have a hot tub, just a whirlpool
Stayed 2 nights in Jul 2025

10/10 Excellent

Mardjuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel that you don't want to miss

Amazing hotel and close proximity to anything. Great staff and facilities.
Stayed 1 night in Jul 2025

10/10 Excellent

Reanna

Liked: Cleanliness, property conditions & facilities
Stayed here for my 30th bday and it was so lovely! The staff even brought up a personalized birthday card and a complimentary cake!
Stayed 1 night in Jul 2025

6/10 Okay

Dio

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bathroom way small 1900 style if you are into that.
Stayed 2 nights in Jul 2025

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the historic property the high tea the evening sips all an experience that was a true delight
Stayed 2 nights in Jun 2025

10/10 Excellent

Mehran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Victoria.
Stayed 1 night in May 2025

10/10 Excellent

christopher

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No closed caption on tv for hearing impaired. There technicians failed. For someone who is hard of hearing f I. 2025 - seems ridiculous. Rooms were old. Partially updated. Too expensive. Other options nearby.
Stayed 1 night in Jul 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

julian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Maria

The room was comfortable but very basic. Nothing too special, not worth the money.
Stayed 1 night in Jun 2025

10/10 Excellent

Kanchan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

ZHIXIAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent service and beautiful location
Stayed 2 nights in Jul 2025

10/10 Excellent

Kiera Dianne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, very nice staff
Stayed 3 nights in Jun 2025