24 May 2022 by rebecca
Hi there! Thank you for your review and we are looking forward to welcoming you again!
6 Sep. 2021 by Rebecca
Hi Cathie, Thanks for your review. We are happy to hear that you enjoyed your stay and appreciated our convenient location to all the Downtown Victoria attractions.
28 Aug. 2023 by Mercedes
Dear Guest,Thank you for taking the time to rate us. It's wonderful to see such positive feedback! We're here to ensure your every stay is memorable.Best regards,Mercedes GranadosFD Manager
6 Jul. 2023 by Katerina
Hello John,Thank you for choosing to stay with us and for providing your feedback. We appreciate your perspective and would like to address your concerns. Regarding the pricing of our hotel, we strive to align it with the offers from other hotels in the area. We have introduced a QR-code for tips in the room which allows our guests who prefer to give tips to our staff the convenience of doing so even if they don't have cash on hand. It is entirely optional. In our efforts to reduce single-use plastic waste, we have chosen to refill containers for shampoo and other bathroom amenities instead of providing separate individual containers. We apologize if the refill system did not work as expected during your stay, and we will address this issue to ensure that it is in proper working order for future guests.We want to clarify that we do not expect our guests to bring their own bathroom items. If anything is missing in the room or if you require additional amenities, our Front Desk is available to assist you. Simply reach out to them, and they will be more than happy to promptly provide the items you need.Thank you once again for taking the time to share your thoughts with us. We value your feedback and will use it to improve our services. We hope that any future stays at our hotel will exceed your expectations and be even more enjoyable. Best regards,
1 Jun. 2023 by Katerina
Dear Rosa,Thank you for taking the time to leave a review. We greatly appreciate your feedback. To better understand the issues you encountered, we kindly request that you provide us with more details about what went wrong.Kind regards
30 Mar. 2023 by Katerina
Dear Jeff,Thank you so much for taking the time to share a feedback about your recent stay with us. We're thrilled to see that you had a great experience and that you enjoyed our breakfast service. We hope to have the pleasure of welcoming you back to our hotel in the near future.Thank you again for your rating and for choosing to stay with us. We look forward to seeing you soon!Best regards,