2/10 Terrible
Dale
Travelled with group
Nov 23, 2025
Disliked: Cleanliness, staff & service, amenities
The room was absolutely filthy.Had 2 beds.Both beds had dirty sheets on them.1 of them actually had crusty discharge at the top of the sheet.Complained and had room switched.This room was just as filthy.Sheets were thin and stained.Bathroom had orange mold on shower curtain and around the tub.Tub had dark ring around it.The furniture in the room was broken or missing parts.The staff were not around and when asked for clean towels,they were putout.The towels were see through and yellow.The bathroom had 1 partially used roll of toilet paper and again had problems with staff to get another roll.The room had extension cords plugged into every outlet.The bedside lamp and clock were in one extension cord that was plugged in the wall by another extension cord with a lamp and the airconditioner.Could not go out on balcony as it leaned downwards.The room was on the 2nd floor accessable by the outside.The structure of the walkway also leaned downwards.The images on the website are deceiving and incorrect.The image of it looking like a Swiss Chalet is the other hotel.The stay in this hotel was an absolute disaster and the price was a ripoff.I would not recommend this hotel to anyone.It is absolutely disgusting.The BC Health and Safety should be doing a thorough investigation into the hygiene and safety of this hotel from hell.
Dale
Stayed 3 nights in Sep 2025