The manager Anabel was really bad. I called a day earlier to ask if i can change the name on the reservation to my friend who would arrive couple hours before me. The lady on the phone said yes and said she can make a note and it should be fine. She should come with an ID. I said cool.
On the day , my friend was told she cannot get the room till I arrive, there is no waiting space, and she had to sit on the side of the road. If they had said this before , she would have waited at the airport and not here. The manager was trash too , didnt do anything , i raised the question with her and she was busy protecting her employee. Showed her the call record , and told her what happened , she said sorry for the inconvenience. I asked who worked the previous day for the call , she said i dont know and didnt wanna pull up any info. The managers name was Anabel and this establishment is trash.