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citizenM Zürich

4.0 star property
4-star hotel near Bahnhofstrasse

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Photo gallery for citizenM Zürich

Lobby sitting area
View from property
Meeting facility
City view
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Place, Bahnhofstrasse
    ‪2 min walk‬
  • Place, Paradeplatz
    ‪4 min walk‬
  • Place, Lindenhof
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Motel One Zürich

About the area

Zürich

Central Zürich getaway .Within a 10-minute walk of this Old Town Zürich hotel, you'll find Bahnhofstrasse and Paradeplatz. Fraumuenster and Helmhaus are also within half a mile (1 km).

What's nearby

  • Bahnhofstrasse - 2 min walk - 0.2 km
  • Paradeplatz - 4 min walk - 0.4 km
  • Lindenhof - 5 min walk - 0.4 km
  • Fraumuenster - 6 min walk - 0.6 km
  • Zurich Town Hall - 6 min walk - 0.6 km

Getting around

  • Sihlstrasse Tram Stop - 1 min walk
  • Zürich Limmatquai Station - 9 min walk
  • Zurich Airport (ZRH) - 30 min drive

Restaurants

  • ‪Babu's Bakery & Coffeehouse - ‬2 min walk
  • ‪Haus Hiltl - ‬3 min walk
  • ‪Manuel's - ‬3 min walk
  • ‪Le Cèdre Maurice - ‬3 min walk
  • ‪Bar 45 - ‬4 min walk

About this property

citizenM Zürich

4-star hotel near Bahnhofstrasse
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 5 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly citizenM Zürich.

This 4-star Zürich hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Built in 2019
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Zürich offers 160 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 29 per person
  • Late check-out fee: CHF 34 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 834 out of 1159 reviews
Rating 8 - Good. 211 out of 1159 reviews
Rating 6 - Okay. 72 out of 1159 reviews
Rating 4 - Poor. 21 out of 1159 reviews
Rating 2 - Terrible. 21 out of 1159 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Juan

clean rooms
Stayed 4 nights in Nov 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, amenities
When we arrived, we asked to shorten our stay by one day and requested a refund for that day to which the staff assured us they would take care of. The refund was never given even though they called the day we were leaving to make sure we were going to leave. Their cancellation policy required a 24 hour Notice which we provided because we stayed there two days of three days we’d planned to be there. We feel betrayed.
Stayed 3 nights in Nov 2025

8/10 Good

Sean, indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM Hotel in Zurich is a fantastic choice for travelers looking for comfort and style. The modern design features vibrant colors and contemporary furnishings that create a welcoming atmosphere. Rooms are compact yet efficient, equipped with comfortable beds, smart technology, and a cozy ambiance. The hotel staff is friendly and attentive, ensuring a pleasant stay. Additionally, the location is convenient, with easy access to public transport and local attractions. Overall, CitizenM offers a unique blend of affordability and modern luxury, making it an excellent option for anyone visiting Zurich.
Stayed 4 nights in Nov 2025

4/10 Poor

Francois

Stayed 2 nights in Nov 2025

10/10 Excellent

Synead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room
Stayed 2 nights in Nov 2025

10/10 Excellent

Flavia

Liked: Cleanliness, amenities, property conditions & facilities
Convenient for business travelers in Zurich close to bahnhofstrasse
Stayed 3 nights in Oct 2025

10/10 Excellent

JIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay at this hotel. Everything was clean, modern, and well maintained. The room and bedding were spotless and very comfortable. The location is extremely convenient, and the front desk service was excellent. Overall, it was a very pleasant and comfortable experience. Highly recommended.
Stayed 3 nights in Oct 2025

10/10 Excellent

Miguel

Stayed 1 night in Nov 2025

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Highly recommended.
Stayed 1 night in Nov 2025

10/10 Excellent

Ergin

Liked: Cleanliness, property conditions & facilities
5 starr all
Stayed 1 night in Nov 2025

10/10 Excellent

Naomi

Stayed 3 nights in Oct 2025

6/10 Okay

Roger

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
nice cool hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Romina

Stayed 1 night in Oct 2025

10/10 Excellent

Walda, Niskayuna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fun atmosphere
Stayed 2 nights in Aug 2025

10/10 Excellent

Richard

Stayed 6 nights in Oct 2025

10/10 Excellent

Rocio

Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly helpful staff, great stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday in Central location, close to train station.
Stayed 1 night in Oct 2025

6/10 Okay

Magracia

Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed in Citizen M in another country and it is the same as expected. Although this time, this place is not as centrally located, but it’s still okay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have breakfast.
Stayed 3 nights in Oct 2025

6/10 Okay

Loo

Business traveller
Liked: Property conditions & facilities
Clean room big bed, but the price of room per night is too over than market price.
Stayed 1 night in Oct 2025

10/10 Excellent

Martha

Stayed 1 night in Sep 2025

6/10 Okay

Randal, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are lots of positive reviews about this hotel but I was very disappointed. Signage isn't obvious for where the check-in desk is. Turns out it's in another room and it's a kiosk with a few iPads. There was nobody there so I had to ask somebody working at the bar. It was cumbersome working through the screens. I wasn't the only one having a problem. If multiple people need help checking in that tells you it's not very intuitive. Give me a person behind a check-in desk every time. The room has one king bed up against the wall meaning only one side can be used to enter/exit the bed. The person sleeping against the wall has to crawl over the other person to enter/exit. Not everybody staying here is a couple. It's a bizarre configuration. Light controls are not intuitive. There doesn't seem to be a way to turn on individual lights. Coming into a dark room the main switch only lights up a faint area under the bed; you have to fumble your way to the nightstand and find the iPad. There is no light switch by the bathroom, you have to engage the iPad. The iPad TV guide only lists station call letters, it doesn't show a guide of what's playing now. You have to pick every channel and hope it has something interesting. USB A port did not work. You can't shower without the light affecting the person still sleeping because there is only a sheer curtain separating. This hotel is best suited for a solo traveller. For all its fancy tech it really is an example of form over function.
Stayed 2 nights in Oct 2025

10/10 Excellent

YANIV

Business traveller
Excellent
Stayed 1 night in Oct 2025