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4.4 out of 5

"Property was located near the Uncle Sam’s docks and convenient to shops and restaurants. Room was very clean, beds were comfortable. " More

By a verified traveller on Sun 23 Aug 2020

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Hotel Description

3-star hotel near Heart Island

On waterfront

You'll be within 6 miles (10 km) of Thousand Islands Winery and 12 miles (20 km) of Thousand Islands Bridge. Thousand Islands National Park and 1000 Islands Tower are within 12 miles (20 km).

Free airport shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Guests will appreciate perks like free WiFi and a free airport shuttle. A coffee shop, luggage storage, and concierge services are also on offer.

WiFi, flat-screen TVs

The 68 guestrooms have flat-screen TVs with cable channels and offer WiFi and room service. Other amenities include premium bedding, coffee/tea makers, and hair dryers. Housekeeping is available on request.

Basic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

King Bed with a Private Balcony, River View, in the Lower Harbor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Efficiency with a Private Balcony, River View, in the Lower Harbor

Bed Count 3 Full Beds Maximum Occupancy 7 Max

Two Queen Beds with a Private Balcony, River View in the Sunset View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Queen Beds with a Private Balcony, Castle View, on the Main Channel

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Bed with a Private Balcony, River View, in the Sunset View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Capt. Thomson's Resort ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Capt. Thomson's Resort

Everyone (6) Couples (1) Family (2)
5 out of 5
Property was located near the Uncle Sam’s docks and convenient to shops and restaurants. Room was very clean, beds were comfortable.

Posted by , from Liverpool on 23 Aug. 2020

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5 out of 5

Posted by on 1 Oct. 2019

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5 out of 5
Within walking distance to downtown Alexandria Bay.

Posted by on 20 Sep. 2019

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4 out of 5
Room was clean and had a great view of the Saint Lawrence river.

Posted by on 7 Sep. 2019

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5 out of 5
Directly across from Boldt Castle. Uncle Sam boat shuttle next door.

Posted by on 4 Aug. 2019

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4 out of 5
We were under the impression there was a restaurant and bar on the premises. There is not. There is however, a very nice one just across the street. It was just mis leading as a restaurant is listed under amenities. Parking can be an issue late at night as well. We did go out and returned to find nothing open. Granted, people were not parking as close as they could, with some taking up 1/2 spaces. There are no painted lines so that could be their problem. Lastly, we were unaccustomed to such late service on our rooms. We would leave in the early morning with the sign on the door to please make up room only to return at 4 or 5 and still nothing done. Other than those few things, we enjoyed our stay. The view was perfect.

Posted by on 29 Jul. 2019

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5 out of 5

Posted by on 24 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Alysha H.- General Manager

Thank you for the perfect rating!

4 out of 5
Four of us in 70s to 80a. Put on 2nd. floor. All stairs. No help with luggage & we had difficulty going up stairs. Maids did help with luggage in morning. They just happened to be there when we were coming down.

Posted by on 24 May 2019

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Comment from Hotel Management

26 May 2019 by Alysha H.- General Manager

Thank you for taking the time to write us a review! I will pass along to the front desk staff to make sure to ask if guests prefer first or second floor. I am happy to read that housekeeping helped you with you luggage.

5 out of 5

Posted by on 22 May 2019

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Comment from Hotel Management

22 May 2019 by Alysha H- General Manager

Thank you for the 5 out of 5 rating!

2 out of 5

Beautiful view, nice pool, disgusting room.

Pros: Beautiful view, nice pool
Cons: Rooms need to be cleaned better. Carpet smells old and is dirty. There were spider webs in the corners of the bathroom, and the ceiling was rusty
Location: Uncle Sams Boat tours. Boldt Castle
Beautiful view, nice pool, disgusting room. Room need to be cleaned better. Carpet smells old and is dirty. There were spider webs in the corners of the bathroom, and the ceiling was rusty.

Posted by , from NJ on 18 Aug. 2015

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Renovations + Closures

The property is closed during the winter season.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1400 square feet (130 square meters) and includes conference space. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, tour/ticket assistance, and a vending machine are also featured at Capt. Thomson's Resort. Smoking is allowed in designated areas at this 3-star Alexandria Bay hotel.

  • 68 guestrooms or units
  • 1400 sq ft of conference space
  • 130 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Smoking in designated areas
  • Microwave in a common area

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Airport: Watertown, NY (ART-Watertown Intl.) (53.9 km / 33.5 mi)
  • Property shuttles: Free airport shuttle

Room Amenities

Capt. Thomson's Resort offers 68 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Riley's By The River - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 8:00 AM - midnight. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - midnight.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • No elevators
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per stay (4-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Capt. Thomson's Resort Alexandria Bay
  • Capt. Thomson's Resort
  • Capt. Thomson's Alexandria Bay
  • Capt. Thomson's Resort Hotel
  • Capt. Thomson's Resort Alexandria Bay
  • Capt. Thomson's Resort Hotel Alexandria Bay

You should know

  • Capt. Thomson's Resort offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.