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4.5 out of 5

"They did not clean the room. " More

By a verified traveller on Thu 14 Sep 2023

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Hotel Description

3-star hotel near Dam Square

Heart of Amsterdam

Within a 10-minute walk of this Amsterdam City Centre hotel, you'll find ARTIS and Nemo Science Museum. Dam Square and Anne Frank House are also within 2 miles (3 km).

Free breakfast

This hotel features a bar/lounge, free WiFi in public areas, and dry cleaning. Enjoy the free continental breakfast each morning. There's luggage storage and multilingual staff can provide around-the-clock assistance.

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CA $242* Per night/room 1 Apr. - 2 Apr.

Standard Room, 1 Double Bed (Canal View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds (Canal View)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Holiday Inn Express Amsterdam - City Hall, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Amsterdam - City Hall, an IHG Hotel

Everyone (2) Couples (3) Family (1)
4 out of 5
They did not clean the room.

Posted by on 14 Sep. 2023

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Comment from Hotel Management

21 Sep. 2023 by Denise

Dear Peter,Thank you for leaving your valuable feedback! We are sorry to hear that our cleaning service was not compromised during your recent stay with us. Furthermore we are really happy to see that you had a great stay in our hotel, and we hope to have you back with us soon! With warm regards,DeniseFront Office Supervisor

5 out of 5

Posted by on 13 Sep. 2023

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4 out of 5
I was in Amsterdam for very brief time, disappointed that hotel was not near active area with shops and restaurants offering area specials. The hotel was clean and staff was friendly and helpful.

Posted by on 11 Aug. 2023

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5 out of 5
The location fit woth the places we wanted to see. The staff were fantastic

Posted by on 9 May 2023

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5 out of 5
Reception staff is the most courteous, helpful, and accommodating at this particular property then you'll find anywhere else!!

Posted by on 28 Sep. 2019

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Comment from Hotel Management

28 Sep. 2019 by Lotte

Dear Anonymous, Thank you for taking your time to write your review about your stay at Holiday Inn Express Amsterdam City Hall! Thank you so much for your lovely comments! I have shared them with the team, thank you for making our day! We are looking forward to welcoming you back in our hotel on your next visit in Amsterdam. Kind Regards, Lotte, reception

4 out of 5
Property fully satisfied me, design of hotel was modern, chic, up to date and pleasing to the eye. Wifi worked flawlessly and breakfast was adequate. Staff was also hospitable and friendly to all inquiries.

Posted by on 5 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Dulce

Dear guest, Thank you for your great review! We work hard to make our guests stay as good as possible. It is great to hear you enjoyed the breakfast and the service of our staff and hotel. We hope to welcome you back again in Amsterdam! Kind Regards, Dulce Front Office

About the Holiday Inn Express Amsterdam - City Hall, an IHG Hotel

Location Valkenburgerstraat 14-16, Amsterdam, NL 1011 LZ

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at Holiday Inn Express Amsterdam - City Hall, an IHG Hotel. This 3-star Amsterdam hotel is smoke free.

  • 89 guestrooms or units
  • 7 levels
  • 3 buildings
  • Built in 2018
  • Continental breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available , Offsite parking reservations required

Transport

  • Train station: Rokin Station (1.5 km / 0.9 mi)
  • Metro station: Mr. Visserplein Stop (0.4 km / 0.3 mi)

Room Amenities

Holiday Inn Express Amsterdam - City Hall, an IHG Hotel offers 89 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 11:30 AM.

Bar - Onsite bar.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3 AM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 11.468 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 35 per night (1476 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Amsterdam City Hall Hotel
  • Holiday Inn Express Hall Hotel
  • Holiday Inn Express Amsterdam City Hall
  • Holiday Inn Express Hall
  • Holiday Inn Express Amsterdam City Hall
  • Holiday Inn Express Amsterdam - City Hall, an IHG Hotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.