6/10 Okay
Orhan, Istanbul
Business traveller
Apr 15, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel as a property was decent to good, I could give 4 or 4.5. However there were two major issues. I booked and asked at the time of the check-in for a king size bed which they responded as yes. However, it was actually 2 twin beds brought together. If they laid a thick enough king size ped then it would turn into a decent king size bed. However, this was not the case and the middle of the bed was very uncomfortable to sleep at. So you had to sleep on either side of the bed, effectively making you sleep on a twin bed which I do everything to avoid. Second, when I selected the superior king room at expedia, one of the pictures was a view from the window to the street in the front of the hotel and the room description never said the room had a courtyard view which I very much dislike at a hotel unless the courtday is full of light and pleasant to look at. However, the room had a view of a concrete wall which was quite close to the the window which made the room very dark and depressive even during the day. When I asked the reception why I was given this room, they said superior rooms had either street view or courtyard view and they preferred to give me this room. I said there is nothing wrong having a room with a concrete wall view or dark or even a room without a window as long as they disclose this clearly at the room description part which was not the case. Room description was clearly misleading at best or better to say untrue. This is completely unacceptable.
Orhan
Stayed 2 nights in Apr 2025