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4.2 out of 5

"Hotel is in line with overall expectations of a 2 1/2 to 3 star hotel, based on price. Due to heat and humidity, there is a "damp" smell and feel to ... " More

By a verified traveller on Thu 23 Aug 2018

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Hotel Description

Duluth hotel in Gwinnett Place area

In Duluth

Your stay at this Gwinnett Place hotel places you within 2 miles (3 km) of Pirates Cove Adventure Golf and Gwinnett Place Mall. Club Drive Park and McDaniel Farm Park are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a fitness center. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. A 24-hour business center, express check-out, and dry cleaning are also on offer.

Free WiFi, refrigerators

Offering conveniences like refrigerators and microwaves, the 68 guestrooms also have free WiFi and satellite TV. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$118* Per night/room 22 Sep. - 23 Sep.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Gwinnett Center Hotel ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Gwinnett Center Hotel

Everyone (16) Couples (2) Family (8)
4 out of 5
Friendly staff, location of property, and reserve now pay later option

Posted by on 19 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by General Manager

Dear Anonymous, We appreciate you having stayed with us. Do come again Best Western Gwinnett Center Hotel

5 out of 5
Nothing to complain about except there was an unsavory person parked close to the back entrance whose car’s front end was damaged. I felt uncomfortable going in that entrance. That person was there in his car watching everyone come and go. The other thing was the room I had was on the first floor and I could smell a musty moldy carpet in my room and the carpet was damp and sticky in some places, almost like the hotel or that room was flooded. (Or suffered water damage. I wore white socks around the room that were extremely dirty after walking around in the room. If not for those few things every thing else was excellent for the five days I stayed there. I would still come back because it was so affordable. I would just ask to stay on a higher level floor.

Posted by on 2 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by General Manager

Dear LH, Thank you for your rating of 5 out of 5 in light of your review. While we can't control guests sitting in their cars, we have passed your review on to our housekeeping department about the carpet. We appreciate so much you having stayed with us. Do come again. Best Western Gwinnett Center Hotel

5 out of 5
The staff was very friendly, especially Ikeisha who made even called me back after my room availability inquiry, which was unexpected. She made me feel special on my first time in the area. The room was bigger than I expected which also was great. Only concern I had was with the elevator which i had an issue opening the door (only once).

Posted by on 12 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by General Manager

Dear Anonymous, Thank you for your rating of 5 out of 5 and for mentioning our employee, Ikeshia. Indeed, she's a sweetheart. Do come again. Best Western Gwinnett Center Hotel

4 out of 5

Posted by on 21 May 2019

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Comment from Hotel Management

21 May 2019 by General Manager

Dear Anonymous, Thank you for having stayed with us. We really appreciate it. Do come again. Best Western Gwinnett Center Hotel

5 out of 5

Posted by on 25 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by General Manager

Dear Anonymous, Thank you so much, for rating us a 5 out of 5. We really appreciate it and we want you to return. Best Western Gwinnett Center Hotel

2 out of 5
The entire building smelled terribly of smoke. The carpet in the room was stained badly and the was a cigarette pack wrapper under the sheets of the made bed!

Posted by on 17 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by General Manager

Dear Anonymous, Please know that we have shared this review with our Housekeeping department. I would only ask the readers to compare this review with our many reviews of great housekeeping and cleanliness to realized that this is not common and WILL be addressed. We apologize for you unsatisfactory experience. Best Western Gwinnett Center Hotel

5 out of 5
The staff was universally friendly, welcoming, and professional. We had a comfortable stay, the room was spotless, the amenities provided were good (free breakfast, wireless and computer access, fridge and microwave, plenty of towels, and high quality toiletries,). The pool was closed for the season, so we were not able to use it, but overall we had a very enjoyable stay. There is plenty of parking, and many nearby shopping and dining opportunities.

Posted by , from Silver Spring, MD on 24 Feb. 2019

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Comment from Hotel Management

24 Feb. 2019 by General Manager

Dear Rebecca, Thank you for having stayed with us and we are so glad you were please. We hope that you will return in the future. Best Western Gwinnett Center Hotel

5 out of 5
Like that it was close to shopping and Restaurants

Posted by on 18 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by General Manager

Dear Anonymous, Thanks for staying with us.You're right: we ARE near shopping and restaurants - lots of them. Do come again. Best Western Gwinnett Center Hotel

5 out of 5
Nice hotel that certainly met our needs and had a great breakfast! Staff was very accommodating.

Posted by on 19 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by General Manager

Dear Shar, We are so happy that you feel that we have a "great breakfast". And we wish you well in your future travels. Best Western Gwinnett Center Hotel

5 out of 5
I have stayed here many times. The staff is always friendly and helpful. The rooms are clean and they continue to add improvements to the facility.

Posted by on 3 Dec. 2018

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Comment from Hotel Management

4 Dec. 2018 by General Manager

Dear anonymous, Thank you for having stayed with us "many times". We wish we knew who this was. Thank you for your rating of 5 out of 5. Best Western Gwinnett Center Hotel

About the Best Western Gwinnett Center Hotel

Location 3670 Shackleford Rd, Duluth, GA 30096

Property Features

Best Western Gwinnett Center Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Best Western Gwinnett Center Hotel also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free.

  • 68 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.) (53.6 km / 33.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Gwinnett Center Hotel offers 68 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Minimum check-in age is 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.

The property’s pool is closed from Labor Day weekend to Memorial Day weekend. For more details, please contact the property using the information on the reservation confirmation received after booking.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per stay.

Pets

  • No pets allowed

Policies

This hotel requires payment by credit card prior to arrival equal to the 1st night of stay for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

  • 24-hour check-in
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Atlanta-Gwinnett Place
  • Holiday Inn Express Atlanta-Gwinnett Place Duluth
  • Holiday Inn Express Atlanta-Gwinnett Place Hotel
  • Holiday Inn Express Atlanta-Gwinnett Place Hotel Duluth
  • Best Western Gwinnett Center Hotel Duluth
  • Best Western Gwinnett Center Hotel
  • Best Western Gwinnett Center Duluth
  • Best Western Gwinnett Center
  • Holiday Inn Express Atlanta - Gwinnett Mall Hotel Duluth
  • Gwinnett Center Hotel Duluth
  • Best Western Gwinnett Center Hotel Hotel
  • Best Western Gwinnett Center Hotel Duluth
  • Best Western Gwinnett Center Hotel Hotel Duluth

You should know

  • Pool access available from 10 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Gwinnett Center Hotel.
url importing https://www.travelocity.ca/Atlanta-Hotels-Best-Western-Gwinnett-Center-Hotel.h42386-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.