Check-in was easy, the staff was very friendly, warm, and welcoming. The layout of the lobby of the hotel is beautiful!! When my husband, teen daughter, and I walked in the room# 644, the first thing we noticed were the small beds and how small the room was in general. This was not a nice size room that should have been able to accommodate 4 people (per the description when booked on Expedia). We still unpacked and was getting ready to chill for the night because of our long travel day. When I went into the bathroom, the toilet wouldn't flush at first but eventually did. Then, I went to turn on the shower and water begin to come from the wall of the shower head.
All 3 of us went downstairs to the desk to let them know our problem. The staff member behind the counter, listened to our concern and moved us down the hall to room 641.Once we moved into that room, that room was bigger than the one we had previously.
As we are transferring our items from one room to another, I went to hang our coats up and at the top of the closet on the shelf, there were some grey mens underwear and behind the toilet was dirty.
There is also a man lurking in the self-parking garage. We seen this man at least 3 times, we talked to the front desk to let them know and then we still seen him which would include our last day at 7:30a.
My best friend and God-Daughter stayed on the 11th floor and said that their room was the same size as ours and her toilet ran all night as well.