2/10 Terrible
Anthony
Travelled with family
29 Apr 2024
Reserved a room months before, I confirmed reservation was all set a week before trip. After traveling for several hrs I was curtly told that no rooms were available because the hotel had sold out. What?! Front desk person told me that they were “working” on getting me a room and will call you when we have something. There was no “we are very sorry” or apologetic tone. It was more like “too bad, it’s the way it is”. Like I was to blame for showing up. And, yes, it was after check-in time.
I made a last minute direct reservation at a nearby hotel and cancelled the reservation.
HIGHLY recommend anyone to look elsewhere. Also, I have used Travelocity several time, but after this kluge, I see no benefit at all in using them over booking directly with the hotel (I got a better price calling directly)
Anthony
Stayed 1 night in Apr 2024