4/10 Poor
PAMELA, PICKTON
Travelled with family
Mar 24, 2026
1) When we tried to take the elevator to our room, a lady was there with a luggage cart to take their things up to their room. The elevator was too small for her to get on with her family and the luggage cart. My husband and I elected to take the stairs rather than wait. We’re both in our mid 70’s, but we could climb a flight of stairs. 2) The room was not as nice as pictured. It was clean, but the photos online must have been cropped. 3) When we were leaving to go eat, there was an “Out of Order” sign on the elevator. It did not work anymore. 4) Sometime after midnight, someone from the front desk I presumed called our room looking for a Mrs. Birt? I told her she had the wrong number and she apologized. How does the front desk clerk not know who is staying in what room? 5) The pillow top mattress must have had a pretty thin pillow top. The bed was very uncomfortable, and the pillows were too.
6) The breakfast buffet was not nearly as nice as reviews suggested. 7) When we were leaving that morning, the elevator was still out of commission. Everyone was having to use the stairs, and they are too narrow for that. I carried some luggage while my husband had the rest, trying to carry our luggage downstairs. He fell halfway down the stairs to the landing. Fortunately he didn’t break anything! Some of the other guests helped him get up. Very unsafe! Such a liability to the hotel and guests! We will NOT go back there.
PAMELA
Stayed 1 night in Mar 2026




























