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4.8 out of 5

"Staff were nice,rooms great, pool area nice. Downside no real latenight food choices, smoking area was narrow balcony on 17th floor..where you stand a ... " More

By a verified traveller on Fri 21 Feb 2020

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Hotel Description

3.5-star hotel near Clock Tower

Oceanside stay

A stay at this Bocagrande hotel places you within half a mile (1 km) of Bocagrande Beach and 2 miles (3 km) of Clock Tower. Cartagena de Indias Convention Center and San Felipe de Barajas Castle are also within 3 miles (5 km).

Free breakfast

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the a rooftop terrace and free buffet breakfast each morning.

Free Internet, flat-screen TVs

The soundproofed guestrooms offer free WiFi, free wired Internet, and free local calls. Other amenities include refrigerators, coffee/tea makers, and flat-screen TVs with cable channels.

Room, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$100* Per night/room 1 Aug. - 2 Aug.

Standard, One Queen and One Sofa Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard, One Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Habitacion 2 Camas Sencillas

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hampton By Hilton Cartagena ratings based on 6 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hampton By Hilton Cartagena

Everyone (3) Couples (1)
5 out of 5
Staff were nice,rooms great, pool area nice. Downside no real latenight food choices, smoking area was narrow balcony on 17th floor..where you stand against building, no seats.yikes!!!! but since most people don't smoke, it doesn't affect them.

Posted by on 21 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Luis Hernandez - General Manager.

Dear guest: Receive on behalf of the entire Hampton by Hilton Cartagena team our sincere thanks for taking the time to leave us your hotel comments and rating. For us it is very important since our priority is that our guests feel extremely satisfied as you in this opportunity. Thank you for your time, we hope to have you back very soon and be able to assist you again. Best regards.

5 out of 5
Friendly staff, good customer service, delicious food. You need to educate the customer at the moment they finished to eat or designated and specific area to everyone take the plates and left the table clean.

Posted by on 1 Apr. 2019

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Comment from Hotel Management

1 Apr. 2019 by Maria Anaya

We love that you have been Extremely Satisfied with our service in general and our staff who are always willing to provide you with a better experience. We hope your soon return in this your house in Cartagena !! At Hampton, we love having you here !! Sincerely,

5 out of 5
My husband and I stayed here on our 5 day trip to Cartagena. The staff was friendly, the breakfast with great with amazing views from the lobby/eating area. The rooftop pool had a staff member, bar, towels, etc. I'd stay here again.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

18 Mar. 2019 by Maria Anaya

Dear tk8e ; We love that you have been Extremely Satisfied with our service in general and our staff who are always willing to provide you with a better experience. Thank you for your trust and we hope your soon return in this your house in Cartagena !! At Hampton, we love having you here

5 out of 5

One week in Cartagena

Pros: The location was great and customer service
Cons: More lounge chairs by pool. Although, I realize we were there the week between Christmas and New Years which is the busiest time for the city
Location: You could walk to the beach and casinos. plenty of shopping around the hotel as well. Taxis were in abundance and inexpensive.
We stayed in the Hampton for one week. The breakfasts were very good each morning. All aspects of the hotel from customer service to food were excellent, and consistent. The people greeting at the door, the front desk, the breakfast area, pool area, and maid were all wonderful.

Posted by , from Orlando FL on 4 Jan. 2016

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5 out of 5

New Hotel close to beach and historic city

Pros: The very cordial stuff, the location, the price, and the complementary breakfast.
Cons: The over the bed lamps were too dim if one wanted to read.
Location: There is a mall with movies close by. You can walk to the historic city, or take a bus, for under a dollar. The beach is half a bloc away.
The staff were extremely cordial. The breakfast was outstanding: fresh fruits, yogurt, cereal, and the typical local food, all of high quality. Great views of Boca Grande and the Sea. The lobby is on the 16th floor, with full wall windows over looking the bay. If you don't like the sand, there is a pool on the roof, but sometimes it gets really windy up there. You could walk in 20 minutes to the historic center, or take a cab or one of the local buses (for 1800 pesos, about 75 cents). There are tours to the beautiful beaches or islands close to Cartagena. The hotel is very new, so everything was in perfect shape. The wireless was broad band and free. I highly recommend this hotel.

Posted by , from New York on 8 Jul. 2015

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4 out of 5

Nice Hotel

Nice Hotel. One block from the beach. I was in Cartagena back in June 2013. I didn't go back to the beach during my stay in Sept 2013. Simple reason, the locals wouldn't leave my girlfriend and myself, alone. They kept coming to our cabana, trying to sell us things. Couldn't relax, and enjoy the beach like we wanted to. Other than that, dress lightly, because the heat will dehydrate you. Those are my only complaints. Hotel offered a good breakfast buffet. 

Posted by , from Miami, FL on 13 Sep. 2013

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Property Features

Hampton By Hilton Cartagena offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hampton By Hilton Cartagena. This 3.5-star Cartagena hotel is smoke free.

  • 135 guestrooms or units
  • 11 levels
  • Built in 2013
  • Buffet breakfast (free)
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Cartagena (CTG-Rafael Nunez Intl.) (7.8 km / 4.8 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Hampton By Hilton Cartagena offers 135 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Hilton CleanStay
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: COP 30000 per day (open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Hilton Cartagena
  • Hampton Hilton Hotel Cartagena
  • Hampton Hilton Cartagena Hotel
  • Hampton By Hilton Cartagena Hotel
  • Hampton By Hilton Cartagena Cartagena
  • Hampton By Hilton Cartagena Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.