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Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

Property class: 3
3-star hotel in Landen

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Photo gallery for Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

A row of townhouses with a covered front porch, brick facade, and a well-maintained lawn.
A hotel room with a red sofa, a wooden dining table with four chairs, a bed with white bedding, and a colorful painting on the wall.
A compact kitchen with a refrigerator, stove, microwave, and wooden cabinets.
A swimming pool with inflatable toys and a barbecue grill in the background.
A hotel room with a dining table, a sofa, a bed, and a bathroom visible through an open door.

Reviews

4.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
9369 Waterstone Blvd, Loveland, OH, 45249
  • Place, Governor's Plaza
    ‪18 min walk‬
  • Place, Kings Island
    ‪7 min drive‬
  • Place, Paycor Stadium
    ‪27 min drive‬
  • Airport, Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪43 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

A hotel room with a bed, a TV, a desk, a chair, and a window with curtains.

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Non Smoking

A hotel room with a bed, a TV, a desk, a chair, and a window with curtains.

Studio Suite, 1 Queen Bed, Non Smoking

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Non Smoking

A hotel room with a bed, a television, a microwave, and a wooden cabinet.

Studio Suite, 1 Queen Bed, Non Smoking

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

A hotel room with a bed, a television, a microwave, and a wooden cabinet.

Suite, 2 Queen Beds, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

A hotel room with a red sofa, a wooden dining table with four chairs, a bed with white bedding, and a colorful painting on the wall.

Suite, 2 Queen Beds, Non Smoking

  • 42 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Tub w/ Grab Bars)

A hotel room with a bed, a TV, a desk, a chair, and a window with curtains.

Suite, 2 Queen Beds, Accessible, Non Smoking (Tub w/ Grab Bars)

  • 37 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

A hotel room with a bed, a television, a microwave, and a wooden cabinet.

Studio Suite, 2 Queen Beds, Non Smoking

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Loveland

Landen stay.Your stay at this Landen hotel places you within 3 miles (5 km) of Governor's Plaza and Deerfield Towne Center. Also, Regal Deerfield Town Center is within 3 miles (5 km) and Kings Island is within 6 miles (10 km).

What's nearby

  • Governor's Plaza - 18 min walk - 1.6 km
  • Kings Island - 7 min drive - 8.6 km
  • Liberty Center - 15 min drive - 18.3 km
  • Great American Ball Park - 27 min drive - 39.6 km
  • Paycor Stadium - 27 min drive - 40.3 km

Getting around

  • Cincinnati Union Terminal - 29 min drive
  • Cincinnati-Northern Kentucky Int'l Airport (CVG) - 44 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min drive
  • ‪Raising Cane's Chicken Fingers - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Burger King - ‬18 min walk
  • ‪Dutch Bros - ‬4 min drive

About this property

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

3-star hotel in Landen
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is available daily. Barbecue grills, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason. Self parking is free.

This 3-star Loveland hotel is smoke free.

  • 94 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason offers 94 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 37-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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  • Parking included
  • Free WiFi
  • Air conditioning
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Property amenities

Family friendly

  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 8:00 AM on weekdays and 7:00 AM to 9:00 AM on weekends

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Lever door handles
  • Null
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. The property is professionally cleaned.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott TownePlace Suites Cincinnati Northeast
TownePlace Suites Marriott Cincinnati Northeast
TownePlace Suites Marriott Hotel Cincinnati Northeast
TownePlace Suites Marriott Cincinnati Northeast Aparthotel
TownePlace Suites Marriott Cincinnati Northeast/Mason Aparthotel
TownePlace Suites Marriott Northeast/Mason Aparthotel
TownePlace Suites Marriott Cincinnati Northeast/Mason
TownePlace Suites Marriott Northeast/Mason
TownePlace Suites by Marriott Cincinnati Northeast
Towne Suites riott eastMason
Hawthorn Suites by Wyndham Cincinnati Northeast/Mason
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Hotel
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Loveland

Frequently asked questions

How close is Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason to the airport?

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason is 17.4 mi (29-min drive) away from the Hamilton, OH (HAO-Butler County Regional) airport, the closest popular airport to the property.

How much does it cost to stay at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason?

As of Oct 28, 2026, prices found for a 1-night stay for 2 adults at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason on Nov 1, 2026 start from CA $95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason have an airport shuttle?

Airport shuttle services are not available at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason.

Does Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason offer free breakfast?

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason offers free buffet breakfast on weekdays between 6:00 AM and 8:00 AM and weekends between 7:00 AM and 9:00 AM.

Is there a casino at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason?

No, there is no casino at this hotel, but Miami Valley Gaming (23-min drive) is nearby.

What time is check-in at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in.

Is there free parking at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason?

This hotel offers free self parking.

Does Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason have a pool?

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason features a seasonal outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason have a spa?

There are no spa services available at this hotel.

How close is Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason to downtown Loveland?

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason is 3 mi away from Loveland.

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Reviews

Reviews

4.0
Rating 10 - Excellent. 6 out of 60 reviews
Rating 8 - Good. 3 out of 60 reviews
Rating 6 - Okay. 5 out of 60 reviews
Rating 4 - Poor. 15 out of 60 reviews
Rating 2 - Terrible. 31 out of 60 reviews

4.0/10

Cleanliness

4.2/10

Staff & service

3.0/10

Amenities

3.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness
Disliked: Staff & service
Our room was clean. We will use this hotel again when in this area.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m just saying that good
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a big lie the pool had no water in it the room was a sweet but everything was damp the floors the couch the bed covers. We had to look for someone for a hour and a half to find shets and a pillow for the stained pullout couch. Stay away!!!!
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pass this one up, privately owned. pictures are misleading. Very dated and not clean. Pool was not accessible for use either
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big so having enough room was nice. A tv was broke in one bedroom- cracked and laying on a broken table. Told front desk and all that was said was yeah we know. Stains on everything. Not enough pillows. No hand wash or body wash
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beat, tattered, busted, dirty, unkempt. Broken doors made getting to your room difficult, breakfast area was filthy, everything needs paint. TV did not work, could not be fixed, coffee was terrible. This is one of the worst places I have ever stayed. Steer clear
Stayed 5 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service
Not a great place to stay. The check in process was long. Be prepared for a $100 deposit. Property is below average. The room was clean but very dated. The carpet was dirty and there were burn marks on the desk. Not what I expected from a Wyndham property.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a dump. Everything is old and dirty. Two nights stay and did not see any maids throughout the hotel. The cleaning carts remain at the same place from the first night to until we left on the third day. Our room was never clean daily. Never again at any place of this establishment.
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Whole property smelled like smoke. Walking out the entrance there’s employees smoking all the time, didn’t eat the breakfast because it was like non existent. Pillows are flat folded it three times and still flat. Only good thing was the AC and space of the room
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty with no toiletries. The desk person and his father smoked outside the entrances. Breakfast was awful. Front desk said before booking they provide pots and pens but after booking there was nothing in the kitchen inspite of repeated request One day breakfast was closed. The pictures for suite are deceiving
Stayed 6 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel because the room had a kitchen, there where nothing to cook with dishes that were there were dirty, so we ended up having to eat out when I had budgeted for grocery shopping and cooking meals at the hotel , the first morning there was no breakfast and the other two mornings the breakfast was nothing to write home about some scrambled eggs sausage and OJ coffee but no flavored creamer no fruits or cereals no yogurt no other options like other hotels and then the biggest thing that almost ruined the whole trip was that I booked because the hotel was suppose to have a pool but it was out of order the whole time and the owner lied upon check in promising it would be open the next day
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with this property. It was run-down, dirty, and in serious need of updates. The room was unclean and appeared as though it had not been properly cleaned after the previous guests checked out—the dishwasher still contained dirty dishes when we arrived. The hallways were also poorly maintained, with housekeeping carts left sitting in the same place throughout our entire two-night stay. Overall, the property felt neglected and lacked basic cleanliness standards. I would not recommend staying here. Consider yourself warned.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property outside is pretty and in a nice neighborhood. The pool was not open. Not a big deal for us as we were going to Kings Island and they have the water park. The room was a huge disappointment. The floor was not swept and there were dead bugs on the kitchen floor. Sticky spots on the carpet. Broken TVs. No shade on one of the lamps. And the worst part... NO SOAP! For washing hands, the shower, or for the dishes. The Breakfast room only had 4 things: cereal, plain white toast (with no butter or jelly), scrambled eggs, and sausage links. Thats it. They had coffee no other drinks. Overall I would not recommend this hotel. You can tell its under new owners and they are trying but sadly its just not up to expectations. Stayed July 16th, 2026.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff worked hard to rectify the conditions, it was an awful experience. Waited over 2 hours for the room to be cleaned, it was 8:00 PM. Due to the overzealous 2 hour cleaning the room reeked of bleach and the carpet was soaking wet. There were no other rooms available and because we booked through this 3rd party, there was no refund. I felt like this was an extenuating circumstance and not our fault, and the hotel or this platform should have made this right. Learned my lesson about 3rd parties. Never again.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I prepaid for our room, nearly 300 dollars. We arrived and where informed of a surprise deposit fee of 150 dollars. The pool was closed, they say they offer breakfast yet they had no breakfast because "the truck didn't come" said management. They couldn't even offer us coffee because they had no coffee cups. They stated "they forgot to order cups". There was only one staff member who was pleasent and she was a house keeper. Our room had COCKROACHS. Most of the staff members were ALWAYS outside smoking cigarettes right next to the entrance and scrolling in their phones. We had 6 kids with us and we couldn't walk in or out without breathing in cigarette smoke and mind you one of our kids is only 3 month old. I will never again use Expedia or reserve a room at this location or any hotel with a name similar to this. They also where doing construction in another room so the hallway was filled with furniture and they thought it was a good idea to bang around after 10pm doing construction.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, the bed was comfortable but the room and everything inside of it was filthy. Like I wiped the floor with a washcloth because I got it wet, I didn't want wet socks later... The cloth was disgusting dirty. Turned black dirty ...That floor hadn't been mopped in at least a month. Saw roaches, and everything including TV's, lights and fire detectors were defective. I really wanted to like this place but when I told the staff about my stay their response was " They don't eat much" talking about the roaches, and then blamed the pest control.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Do Not Stay! Don’t even risk it! No working pool, empty & under construction as was the whole property. Good luck getting through the hallways. Rooms were gritty dirty, icky foot prints in tub, leaky faucets spray all over countertop & what looked like mold in a lot of places! Floor was so bad we kept our shoes on. Furniture & appliances are dirty & broken, coffee pot was a he** no! Breakfast was to scary to eat & they couldn’t even provide coffee cups for coffee they made. Pulled an extra pillow from the closet & it stunk like men’s cologne so bad it couldn’t be used. SO much wrong with this place nothing but a complete demo will help. John at the front desk was great but the manager on site was not. He lied about being on site when Expedia called to talk with him, he was standing in front of us!
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I chose this hotel for 3 reasons; location to Kings Island, free breakfast, and pool for the kids. This place only delivered on one of those items... Be prepared for an extra $100 deposit that is not included when booking through 3rd party...will be mindful of this next time. POOL IS EMPTY- guy said they've been working on it since April. Hotels.com should really update the property to say the pool is closed. I unfortunately didn't read reviews before booking but my husband confirmed that the breakfast was not up to any kind of standards, Drink dispenser was in pieces. Empty containers with little else to choose from; causing us to spend more money on 2 days of breakfast rather than be able to enjoy the 'free' breakfast that came with our booking cost. Linens/towels were laughable...there were no extra linens for the pull out couch except for one blanket we laid down on top of the mattress for the kids- thank goodness they brought their own blankets to cover up with. There were literally 2 towels for 6 of us. Thankfully we just had a short stay and didn't need to ask for more but I doubt we would have gotten them. I don't even want to get into the checkout process but it was strange... Location was about the only redeeming quality and the actual beds were comfortable.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there the manager was so rude and also rude to his own employees then we check in and went to the wrong building and as soon as you get by the front door of the property all you can smell coming out is weed and cigarettes then you go in and the hallways are absolutely disgusting never cleaned and you can tell cigarette butts everywhere bags of trash mattresses in the hallway just absolutely disgusting the smell made me want to vomit! Then we go in our room in the right building and the whole building smelled the same as the last and you have people sleeping in front of the building door you can clearly tell these people are on drugs absolutely unacceptable! We go in the room the room smelled like cigarettes and weed broken door knobs to the bedrooms holes in the walls bathroom was filthy I can’t even believe this hotel is even open it looks like a drug house we where stuck there and none of us could sleep went right back out to our car instead so sad the pictures are not true to what this nasty hotel is then they have a nerve to charge a 100 deposit when that place is the way it is! I wouldn’t ever recommend staying in this nasty hotel!!
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was iron in the room. Before getting on the elevator, my husband and I almost fell due to a raised rubber bump at the entrance of the elevator. The police had to come address a situation with another customer who complain about bedbugs being in their room. The shampoo/ conditioner was used. The room didn't have No telephone in case of emergency. No housekeeping daily to getting linens. The hallway on the 3 floor smelled like smoke. The room smelled really bad, when first walking in... we can tell, the room was clean but the smell could have came from floors. The breakfast was terrible, there was no cereal/ milk, no waffle mix, the sausage was hal cooked, no muffins or toast, no juice. The trash dumpster was over loaded with trash from days and days. The person who worked the front desk was constantly smoking cigarettes, he was not at his post when needed. He was also condescending with his attitude or another way to express it sarcastic. We had to asked for the iron twice. The was no cooking utensils. The website on Expedia said, $50 deposit, when check in, it was $150... which is not worth it. The room is already ... I paid for a single bed but was given a two double bed. Overall the stay was convenient, but as I do know we pay for what we get if you style is Hilton or Marriott stick to what you know...
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
The first thing about this place it’s staff (general manager)are terrible except Hanna best person on the team they have Jon or John is a racist if you come in there and you look a mess, he will overcharge you on your deposit the pool will not be ready. It was supposed to be ready in two days. I booked for a week and it was still not ready. I’m still here after the week and the pool is still not ready. John just sit around and Shows guests other guests dirty rooms. talk about guest to other guests John is a Smoke alcoholic. He smokes every two seconds. He’s very disrespectful and rude to customers and staff. He always has dark humor jokes that he loves to tell guests John is very lazy. He calls himself a chef yet his food is disgusting and half / overcooked cooked the sausage that he cooks in the morning is either old sausage from days prior there is nothing ever fresh. They are always out of things. Everything is very unorganized one thing about the place though Hannah tries her best to keep the guest happy Hannah make sure that the guests are satisfied with their rooms. She also handles getting towels if we need it, she is very nice. She is very polite. She is very professionalJohn only hires drug addicts to work on the property. My oven literally has one bolt in it and I’ve asked John since day two about it also, and it has yet to be fixed if you are trying to book a room, he will simply ignore you and walk away like you don’t matter he makes it very hostile to even stay
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho no se escucha ruidos todo tranquilo la cocina muy completa muy buena todo tiene asadores muy cómodos
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this place it is dirty and the pool is broken.
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you could take away stars, I would. They advertise a pool, be prepared- there is not. They advertise breakfast: be prepared to know it is cooked in a stockroom on a “Coleman” like stove next to mops, chemicals and consists of eggs and sausage. There is cereal, some, and some juice poured into a pitcher sitting open on the counter ( which is great because they have NO cups) There are waffles that you get from the traditional standard but don’t ask for a fork, napkin, cup, milk, bowl because they don’t have any. They literally don’t have any. When asking how this is possible you are just told “well the new owner is trying or the old owner, whatever excuse”. When getting there we checked into our room and needed bedding for the pullout- when asking for bedding and pillows, We got a sheet, but nothing else, not even a pillow because “ we don’t have any” . The mattress was black. The couch had cigarette burns all over it, the electric faceplates missing. We had 2 towels for 6 people and don’t ask for more, because you guessed it- they don’t have any. It was absolutely not what we paid for nor a place I would have stayed with 6 people- especially 3 kids. I mean if you want to just waste money for somewhere to lay your head then have at it, but it would have been nice to know any of this upfront. What is awful is not knowing any of this you are pretty much stuck once you get there and can’t get your money back and find out all this. It is such a trap
Stayed 2 nights in Jun 2026