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4.0 out of 5

"Staff extremely friendly. Always nice to see when you have been traveling all day. " More

By a verified traveller on Fri 19 Apr 2024

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Hotel Description

Enjoy free breakfast at this Sharonville hotel

In Sharonville

You'll be within half a mile (1 km) of Sharonville Convention Center and 2 miles (3 km) of Van Cleve Park with a stay here. RockQuest Climbing Center and Sharon Woods Park are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Premium Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $109* Per night/room 28 Apr. - 29 Apr.

Premium Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

LivINN Hotel Cincinnati / Sharonville Convention Center ratings based on 24 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for LivINN Hotel Cincinnati / Sharonville Convention Center

Everyone (10) Couples (2) Family (9)
5 out of 5
Staff extremely friendly. Always nice to see when you have been traveling all day.

Posted by on 19 Apr. 2024

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3 out of 5
We had nice checkin…thought everything was conveniently located to what we needed and wanted; HOWEVER-we killed THREE roaches while in this room! A big one, small one and a baby! I understand this happens sometimes BUT it should be RARE and multiple occurrences are honestly a sign of a problem not being addressed! I thought we would be back but a decent rate isn’t enough to entice us to come back. No change available to use laundry facility. Just not as impressed as I thought I was initially, upon completing the visit.

Posted by on 8 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by sammya

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At LivINN we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We would welcome the opportunity to host you once more to change your impression.

1 out of 5
Staff was extremely rude and not helpful at all the woman working the front desk talked to me like a was a high school kid instead of a grown adult here with my mother and two children. We drove 8 hours here to visit a friend and chose this hotel because it looked very nice and had a pool. Upon arrival I was told we needed wrist bands to enter the pool they gave me 4 bands for my two kids, my mom, and I. I asked nicely if I could get an extra band for a friend of ours we were here visiting and the staff proceeded to tell me that my hotel room was for 4 people and I couldn’t have a 5th visitor here overnight. I explained that I understood that and just wanted my guest to be able to come to the pool with us. She then told me they have a big problem with people bringing a lot of extra people into the pool which is why they do the bands. I let her know I understood that however I only have the one extra guest which was an adult that I’m visiting here. She refused to give me an extra band for the pool and said my company was not welcome in the pool area unless they also buy a room here to stay at their hotel… mind you no where in their rules or policies was this stated and I was not allowed a refund. To top it off we went to the breakfast area which was absolutely disgusting food all over all the counters (it’s 9pm) the floors were disgusting, the pool was so murky you couldn’t see two feet in, there was dirty underwear on the ground by the pool. Overall horrible experience.

Posted by on 18 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by LivINN Team

Thank you for taking the time to share your recent experience with us. Our entire LivINN team genuinely cares about our guests and we hope you understand that this surprising lapse in courteous service is not on par with our normal standard of care. On behalf of the entire team, we wish to extend our sincerest apologies to you and appreciated the opportunity to speak directly so we may learn more about your interaction and work toward restoring your trust. We regret any inconveniences you faced and we will review your feedback internally with our team to ensure we are always following the protocols we have in place. However, as we discussed, per our policy, only 4 people are permitted per double queen room and 2 people are permitted per king room. We must follow occupany laws and fire code. I appreciated you speaking with me at checkout and I am glad we were able to communicate through this. We hope to see you again soon!

5 out of 5

Posted by on 1 Nov. 2023

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Comment from Hotel Management

26 Nov. 2023 by LivInn

Thank you for your feedback! We hope to book you on your next visit.

5 out of 5
Stay here all the time it's decent

Posted by on 5 Sep. 2023

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Comment from Hotel Management

20 Sep. 2023 by Moriah Donaldson

Thank you Morice for the great review! We look forward to seeing you again at your next stay!

4 out of 5
The place was quiet and we felt safe there. The staff were very pleasant and helpful.

Posted by , from FOSTORIA on 13 Aug. 2023

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Comment from Hotel Management

23 Aug. 2023 by LivINN Team

Thank you for taking the time to share your experience!

4 out of 5
It was a nice convenient location for our travel needs. Staff were very nice, it was quiet and clean. Breakfast was decent would have liked more variety of fruit. Would stay again.

Posted by , from FOSTORIA on 12 Aug. 2023

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Comment from Hotel Management

23 Aug. 2023 by LivINN Team

Thank you for taking the time to share your experience!

5 out of 5
Even though the fire alarm went off it was still a great trip!

Posted by on 3 Jul. 2023

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Comment from Hotel Management

6 Jul. 2023 by Moriah Donaldson

Thank you, Courtney, for the great review! We hope to see you again during your travels!

5 out of 5

Posted by on 1 Jul. 2023

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Comment from Hotel Management

28 Jul. 2023 by Moriah Donaldson

Thank you Kathleen for the good review

4 out of 5
Excellent

Posted by on 21 May 2023

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Comment from Hotel Management

22 May 2023 by Moriah Donaldson

Thank you, Theodore, for the good review!

About the LivINN Hotel Cincinnati / Sharonville Convention Center

Location 11385 Chester Rd, Cincinnati, OH 45246

Property Features

LivINN Hotel Cincinnati / Sharonville Convention Center offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. Business amenities include a business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 2002 square feet (186 square meters) and includes conference space. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at the business-friendly LivINN Hotel Cincinnati / Sharonville Convention Center. Self parking is free. You'll have access to the health club at a partner property. This Sharonville hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 3 levels
  • 2002 sq ft of conference space
  • 186 sq m of conference space
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

LivINN Hotel Cincinnati / Sharonville Convention Center offers 129 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 48-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 9 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-in fee for check-in between noon and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • LivINN
  • LivINN Cincinnati North Sharonville
  • LivINN Hotel
  • LivINN Hotel Cincinnati North Sharonville
  • LivINN Hotel Cincinnati Sharonville Convention Center
  • LivINN Hotel Convention Center
  • LivINN Cincinnati Sharonville Convention Center
  • LivINN Convention Center
  • LivINN Hotel Cincinnati / Sharonville Convention Center Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.