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"Good location, spacious family room, attentive and friendly staff"

"Located near Heathrow and next to Thames River which is a wonderful walk in the evening. We saw beautiful homes, swans and other wildlife. Find the McDonald’s and you have the Main Street for shopping and restaurants. It’s a five minute walk. Uber drivers have no problem finding the hotel. We used them going from and to Heathrow. Comfortable bed. A little moldy in the bathroom but could be because there is no ventilation in that room. "

"Good experience "

"Beware of hotels that book large conference groups. There were two large groups, one that partied outside our window until midnight. We could not access our original rooms as the lift was broken and my 89 year old mother could not go up the stairs. The receptionist was more interested in checking out the split ends in her hair than she was in trying to accommodate us with new rooms. When they finally did give us rooms, we had to haul five suitcases, a car seat, a two year old and my Mom in her walker by ourselves. Disgraceful. "

"My wife and I took the local transportation from Heathrow to the hotel. When we arrived there was no one at the counter and a small line had formed, two gentleman came to the desk about five minutes later and got the line down. We were informed that we booked an ADA room, no worries. We checked in and got to our room. It was very clean and made a great spot to rest for our flight the next morning. We enjoyed the included breakfast which was a wonderful touch. "

"The air conditioning was not working on the second floor. We had to change rooms due to a tub leak and a strong smell of mildew the second day. Breakfast was ok. The staff was very kind and responsive."