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The Excelsior, a Luxury Collection Hotel, Florence

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Lobby
Exterior
Panoramic Suite, 1 King Bed, Terrace, River View | View from room
Lobby
Penthouse, 1 King Bed, Terrace | Bathroom

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Piazza Ognissanti 3, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪3 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪6 min walk‬
  • Place, Ponte Vecchio
    ‪10 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 King Bed, Terrace, River View (Belvedere)

Suite, 1 King Bed, Terrace, River View (Belvedere)

Suite, 1 King Bed, Terrace, River View (Belvedere)

  • River view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

  • River view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite, 1 King Bed, Terrace, River View

Panoramic Suite, 1 King Bed, Terrace, River View | Living room

Panoramic Suite, 1 King Bed, Terrace, River View

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, River View

Grand Suite, 1 King Bed, River View

Grand Suite, 1 King Bed, River View

  • River view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, River View

Junior Suite, 1 King Bed, River View

Junior Suite, 1 King Bed, River View

  • River view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Terrace

Penthouse, 1 King Bed, Terrace

Penthouse, 1 King Bed, Terrace

  • River view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Terrace, River View

Presidential Suite, 1 King Bed, Terrace, River View | View from room

Presidential Suite, 1 King Bed, Terrace, River View

  • River view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, River View

Premium Room, 1 King Bed, River View

Premium Room, 1 King Bed, River View

  • River view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Florence

City center stay.Within a 10-minute walk of this Historic Centre of Florence hotel, you'll find Piazza di Santa Maria Novella and Ponte Vecchio. Also, Uffizi Gallery is within half a mile (1 km) and Cathedral of Santa Maria del Fiore is within 2 miles (3 km).

What's nearby

  • Piazza di Santa Maria Novella - 3 min walk - 0.3 km
  • Via de' Tornabuoni - 5 min walk - 0.5 km
  • Basilica of Santa Maria Novella - 6 min walk - 0.6 km
  • Ponte Vecchio - 10 min walk - 0.8 km
  • Cathedral of Santa Maria del Fiore - 11 min walk - 1.0 km

Getting around

  • Alamanni - Stazione Santa Maria Novella Tram Stop - 7 min walk
  • Florence Santa Maria Novella Station - 8 min walk
  • Florence Airport, Peretola (FLR) - 25 min drive

Restaurants

  • ‪Gilò - ‬4 min walk
  • ‪Croce Di Malta - ‬3 min walk
  • ‪Caffe del‘ 900 - ‬2 min walk
  • ‪Westin Excelsior Terrase - ‬1 min walk
  • ‪CECCHINI IN CITTÀ - ‬3 min walk

About this property

The Excelsior, a Luxury Collection Hotel, Florence

5-star luxury hotel near Piazza di Santa Maria Novella
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center, meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. A fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury The Excelsior, a Luxury Collection Hotel, Florence. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Parking is available for a fee.

This 5-star Florence hotel is smoke free.

  • 1 building
  • 171 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Meeting rooms
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
The Excelsior, a Luxury Collection Hotel, Florence offers 171 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Florence hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 33 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Covered valet parking on site (EUR 55 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 52 per person
  • 2 bars/lounges
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 90 per accommodation, per stay (maximum EUR 90 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 52 per person
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Covered valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day (984 ft away)
  • Pet fee: EUR 90 per accommodation, per stay (maximum EUR 90 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property Registration Number IT048017A1S9A2BNYA

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Florence
Excelsior Westin Florence
Florence Excelsior
Florence Westin
Florence Westin Excelsior
Westin Excelsior Florence
Westin Excelsior Hotel
Westin Excelsior Hotel Florence
Westin Florence
Westin Florence Excelsior
Westin Excelsior Florence Hotel
Westin Excelsior
The Westin Excelsior, Florence Hotel
The Westin Excelsior, Florence Florence
The Westin Excelsior, Florence Hotel Florence

Frequently asked questions

How close is The Excelsior, a Luxury Collection Hotel, Florence to the airport?

The Excelsior, a Luxury Collection Hotel, Florence is 6.8 mi (25-min drive) away from the Florence Airport, Peretola (FLR) airport, the closest popular airport to the property.

How much does it cost to stay at The Excelsior, a Luxury Collection Hotel, Florence?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at The Excelsior, a Luxury Collection Hotel, Florence on May 19, 2026 start from CA $1,310, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Excelsior, a Luxury Collection Hotel, Florence have an airport shuttle?

The Excelsior, a Luxury Collection Hotel, Florence offers an airport shuttle 24 hours a day, for a charge of EUR 105 per person, one-way.

Does The Excelsior, a Luxury Collection Hotel, Florence offer free breakfast?

Free breakfast isn’t provided at The Excelsior, a Luxury Collection Hotel, Florence, but full breakfast is offered for a fee of EUR 52 per person. It's available every day from 7 AM to 11 AM.

Is there a casino at The Excelsior, a Luxury Collection Hotel, Florence?

No, there is no casino at this hotel.

What time is check-in at The Excelsior, a Luxury Collection Hotel, Florence?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at The Excelsior, a Luxury Collection Hotel, Florence?

Free parking is not available at this hotel. Valet parking is available for EUR 55 per day.

Does The Excelsior, a Luxury Collection Hotel, Florence have a pool?

The Excelsior, a Luxury Collection Hotel, Florence does not have a pool.

Does The Excelsior, a Luxury Collection Hotel, Florence have a restaurant?

The Excelsior, a Luxury Collection Hotel, Florence is home to Cosimo Rooftop Restaurant, which features happy hour.

Does The Excelsior, a Luxury Collection Hotel, Florence have a spa?

There are no spa services available at this hotel.

How close is The Excelsior, a Luxury Collection Hotel, Florence to downtown Florence?

The Excelsior, a Luxury Collection Hotel, Florence is 0.5 mi away from Florence.

The Excelsior, a Luxury Collection Hotel, Florence Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 271 out of 364 reviews
Rating 8 - Good. 62 out of 364 reviews
Rating 6 - Okay. 21 out of 364 reviews
Rating 4 - Poor. 8 out of 364 reviews
Rating 2 - Terrible. 2 out of 364 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Marilyn E

Awesome
Stayed 2 nights in Feb 2026

8/10 Good

Maha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of Firenze , friendly staff, comfortable rooms (although a bit small). The only caveat is there’s no coffee machines in the room which should be a standard in all hotels nowadays.
View from the room
Stayed 3 nights in Dec 2025

10/10 Excellent

Helen Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Exemplary staff! Amazing! Stunningly beautiful hotel! Fabulous views!
Stayed 7 nights in Nov 2025

10/10 Excellent

steven

Stayed 2 nights in Nov 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice 5 night stay. The hotel and staff are all wonderful. Only slight i
Stayed 5 nights in Oct 2025

10/10 Excellent

Walter Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on a lovely piazza and facing the Arno. Quiet outside of the busiest tourist area . But still walkable to all that you would want to see in Florence. Great roof top bar and restaurant. Service very useful and friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

andy, Miami Beach

Liked: Cleanliness, staff & service
Cool
Stayed 5 nights in Oct 2025

10/10 Excellent

Noel, Lake Forest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful. The daily breakfast was the best we ever had at a hotel. Perfect location just off the main shopping and dinner hub.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Very special property on open square bordering the river So roomy and comfy and minutes away from inner Florence where all the action is
Stayed 2 nights in Sep 2025

10/10 Excellent

Mehrdad (Mike)

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the time and money spend. Excellent service.
Stayed 1 night in Aug 2025

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

George, Lake Hopatcong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!
Stayed 2 nights in Jul 2025

10/10 Excellent

Mohammed

Stayed 2 nights in Jun 2025

10/10 Excellent

Jessy

Great room, close to eve
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul, Skelmersdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.
Stayed 2 nights in Nov 2024

10/10 Excellent

Angelica

Stayed 3 nights in Oct 2024

8/10 Good

Cynthia, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏
Stayed 3 nights in Oct 2024

10/10 Excellent

mansour

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing especially front desk very hospitality.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Location historical value great service
Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Stayed 4 nights in Aug 2024

10/10 Excellent

KENT

Stayed 4 nights in Jul 2024

4/10 Poor

Cristian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated
Stayed 3 nights in Jun 2024

10/10 Excellent

jeff

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024