6/10 Okay
Daniel
Travelled with partner
Aug 17, 2025
Liked: Cleanliness
The layout of the hotel can be very confusing (the service desk is on the 4th floor, there's two different towers, a couple of elevators that lead to one of their pools, and elevators were very slow). The hotel should have better signage to let patrons know where they are going.
Our room was ice-cold freezing! I had to adjust the thermostat a couple degrees higher to make the room more comfortable for us.
On our last full day, we were at the main pool with a DJ playing music. Great vibes! Although, the pool staff weren't too friendly when we walked in. Within 30 minutes, everyone was kicked out of the pool. Supposably, someone puked in the pool. They had to kick us out to have it cleaned & tested. We never went back. Afterwards, we moved to the 2nd pool, which was a lot smaller, with a more laid back atmosphere. It was confusing to get to.
The hotel is across the street from the beach. The staff at the beach provided chairs, waters and towels. They were very friendly and easy to talk to.
There were a couple of restaurants at the hotel. We enjoyed El Vez. Staff was friendly and the food was filling!
I don't think it was worth staying at this hotel for the amount of money I paid to stay here. Beware: they will charge you an extra Daily Resort Service Fee of $62+/day as well. I wish there was better communication b/t staff and patrons regarding fees, etc.
I'm not sure if I would stay at this hotel again though. My experience was "Fair", hence the 3 star ratings.
Daniel
Stayed 3 nights in Aug 2025
