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"Loved how close it was to Gatlinburg! We walked to the Donut Friar in the village. " More

By a verified traveller on Tue 24 Dec 2019

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Hotel Description

Motel near Ripley's Aquarium of the Smokies in Gatlinburg

In Gatlinburg

Within a 10-minute walk of this Gatlinburg motel, you'll find Ripley's Aquarium of the Smokies and Gatlinburg Sky Lift. Gatlinburg Space Needle and Ripley's Believe It Or Not Museum are also within half a mile (1 km).

2 outdoor pools

This motel's 2 outdoor pools and seasonal outdoor pool are among the featured amenities. Business travelers can take advantage of the free WiFi in public areas. Free self parking, laundry facilities, and barbecue grills are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 57 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, hair dryers, and ironing boards are also available.

SMOKING ROOM

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$108* Per night/room 27 May - 28 May

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mountain House Inn ratings based on 32 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mountain House Inn

Everyone (14) Couples (2) Family (1)
4 out of 5
Loved how close it was to Gatlinburg! We walked to the Donut Friar in the village.

Posted by on 24 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Gail

Thank you for your review

1 out of 5
Mice. We got there late (made sure to let them know before) and looking around, I was surprised at how sketchy Gatlinburg could feel at 11pm. I've been coming here for years, and I never got that vibe before. Felt like home at least? Guy was quick and nice during check-in. We get to the room, and I'm not super impressed, smells of smoke (non-smoking), but we're not picky. We just wanted an inexpensive place to sleep and shower. Started checking around a little closer, bed especially, and wouldn't you know it: mouse droppings. The mouse/mice were kind enough to put one on each nightstand for us at no extra cost. Checking under the mattress, they even left some more there as well. Talk about service! Hey we're in the middle of the mountains. Mice happen. But the big issue was that they didn't bother to clean up after them. It being in the open like that told me either the mice were THAT bad there, visiting rooms between guests, or they just don't clean. Check the pictures. They're not going to miss that cleaning a room. I was really cool about it, we were tired. Told the guy we just couldn't stay there and booked another place. He offered a refund, I didn't even ask for one. But he couldn't process it there, because the computers were down (family-owned). 3 or so weeks out now and never got that refund (family-owned). Not a huge deal. Consi

Posted by on 10 Sep. 2019

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Comment from Hotel Management

21 Sep. 2019 by Gail

Sorry for your experience. We have processed your refund on our end so you may want to check with your bank again. However, if it still isn't showing, please call the manager Mon thru Thur from 9 am to 2 pm and she will be able to further assist with this issue.

2 out of 5
The pools were close before 8, the phone in the room didn't work the bathtub didn't work only shower, and the bathroom toilets very small ,there were cobwebs on the ceiling

Posted by on 25 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by LSO

Thank you for staying with us. We are sorry for any issue you had with the room. The pools was closed due to storming and lightning in our area.

5 out of 5

Posted by on 19 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by LSO

Thank you for staying with us!

2 out of 5
I asked and received a refund and didn't stay at the property. Room was dated and bedding wasn't fresh.

Posted by on 29 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by LSO

Sorry you wasn't happy with our property.

3 out of 5
Well we arrived late and guy at desk very nice but got to room looked like house keeping wasn’t done beds not made sheets not made no towels no coffee cups floor not vacuumed price was great I guess you pay for what you get

Posted by on 11 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by Gail

I am sorry for this. Did you contact the front desk after you found the room like this? Did he put you in another room or offer a discount or anything. Someone left without finishing their job. Again, I apologize for this. Please give us another try. Thank you for your review.

2 out of 5
This hotel was so gross! It wasn't properly cleaned. There was still dirt in the drawers, stained bedding, and to top it all off we found DEAD STINK BUGS AND TINY ROACHES CRAWLING AROUND THE BATHROOM SINK. We ended up going to another hotel for the night, which cost us another $200 that wasn't planned. We went back the next morning and we were only refunded for one night out of three.

Posted by , from Ohio on 14 Jan. 2019

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Comment from Hotel Management

18 Jan. 2019 by G

In looking up your resv and stay history, your reservation was for 3 nights. I checked you in upon your arrival on Thur. Jan. 10th. I also worked until 4 pm on Fri. Jan. 11th. What night did you not stay at the hotel? It shows you checked in on Thur and checked out on Sun. Since you brought nothing to the front desk until check-out on Sun, we can only refund your last nights stay. I am sorry that you expected a full refund.

3 out of 5
Room was clean and staff was ok. Shower was terrible.

Posted by , from Hendersonville, NC on 27 Oct. 2018

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Comment from Hotel Management

31 Oct. 2018 by Gail

Thank you for your response. What was the issue with the shower? We could have fixed it, if we knew there was a problem.

5 out of 5

Nice hotel, very close to everything!

Enjoyed our visit. Nice hotel, friendly staff. Would definitely recommend! Close to all attractions. Clean and affordable!

Posted by , from NC on 7 Jul. 2018

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Comment from Hotel Management

9 Jul. 2018 by LSO

Thank you for staying with us! We look forward to seeing you all again soon!

2 out of 5

CLEAN BUT VERY OLD

Pros: The location
Cons: Needs a total remodel
Location: The Village is nearby and you can walk through it right into the middle of town where everything is. You really do not have to drive anywhere.
The Mountain House is a very old motel. While it looks good on the outside but on the inside the rooms need remodeling very very bad. I was so very disappointed when I walked in the door. I was afraid to pull my shoes off the carpet was so old. It had been vacuumed but you could tell there was no way it could be clean. The chair to the table was torn. I was relieved to see the bed had a plastic zip up cover on it. The room smelled clean but you could still smell where someone had smoked in the room. I must say the bathroom was very clean and looked like it had been redone not too long ago. But if you wanted hot water you needed to start it to running about 15 minutes before you needed it. For the price of the rooms I expected much more. There are much nicer motels in the area for less. We will not return to Mountain House and I can not recommend it to anyone else. Especially considering the price.

Posted by , from SYLACAUGA, AL on 18 Jan. 2018

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Comment from Hotel Management

5 Feb. 2018 by Gail

We are sorry you had issues with your stay.

Property Features

As a guest of Mountain House Inn, you'll find 2 outdoor swimming pools, a seasonal outdoor pool, and a children's pool. WiFi is free in public spaces. The business-friendly Mountain House Inn also features barbecue grills, a picnic area, and laundry facilities. Free self parking is available.

  • 57 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • BBQ grill(s)
  • Outdoor picnic space

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (71.2 km / 44.2 mi)
  • Parking: Free self parking

Room Amenities

Mountain House Inn offers 57 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 19

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

Check-in hours are 3-11 PM on Saturdays and Sundays.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No elevators

Hotel Names

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  • House Motor
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.