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4.1 out of 5

"We asked for a non-smoking room, but when went to the room it smelled of cigarette smoke very bad. We went back to the lobby to exchange rooms, but a ... " More

By a verified traveller on Wed 04 Jul 2018

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Hotel Description

4-star ski resort with 5 restaurants

Winter getaway

Within a 10-minute walk of the resort, you'll find Monarch Casino Black Hawk and Bullwhackers Casino. Teller House and Central City Opera House are also within 2 miles (3 km).

Casino, outdoor pool

This resort features a casino, a full-service spa, and 5 restaurants. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the 2 spa tubs and get free self parking.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 536 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include room service, premium bedding, and separate bathtubs and showers.

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$149* Per night/room 5 Nov. - 6 Nov.

Luxury King City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Two Queen Smoking City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe King Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Spa Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ameristar Casino Resort Spa Black Hawk ratings based on 48 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ameristar Casino Resort Spa Black Hawk

Everyone (31) Couples (5) Family (3) Other (1)
5 out of 5
Everything was beautiful rooms were clean and rooftop hot tub is to die for

Posted by on 17 Oct. 2019

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Comment from Hotel Management

18 Oct. 2019 by Laurel T

Thank you for your feedback. We look forward to seeing you again

5 out of 5
Best place I've ever stayed! It was beautiful and I had a great time!

Posted by on 14 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Heather W.

Thank you for staying with us and thank you for your feedback.

5 out of 5

Posted by on 9 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Heather W.

We appreciate your feedback and thank you for staying with us!

3 out of 5
Loved my room. Nice size bathtub for a regular room. Loved the pool. Beautiful casino. I didn't like there was no information in the room regarding the amenities, restaurants, spa. Nothing letting me know what services were available or hours of operation.

Posted by on 7 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Heather W.

Thank you for staying with us and thank you for your feedback.

5 out of 5
Large facility but very friendly staff. Nice room, bed not comfortable

Posted by on 19 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Farah

Thanks for staying with us. We appreciate your feedback.

1 out of 5
Love the rooms and pool area. Most of the Staff were extremely rude and not helpful at all. Couldn't get blanket after calling housekeeping 4 times...my husband is on blood thinners and always cold. When we went to the cashier to cash in alot of change that we had been saving and after standing in the line for over 20 minutes, one of the cashiers snatched the bag out of my husband's hand and in front of everyone rolled her eyes and said "I guess I'LL do it!" and she stomped off to the back room...it seemed as though we were incoveniencing her. When she came back she still was not friendly and slapped the cash down on the counter. It wasn't until she actually looked up at my husband, who is very attractive, that she finally smiled. The staff in the cafe were very rude as well, and the bartender at the main bar was too. We actually checked out early the same night instead of staying...it was our wedding anniversary...and drove back home to Westminster, CO in the middle of the night because my husband was so pissed off. We will never go back.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Ameristar Black Hawk

Dear Valued Guest, Thank you for taking the opportunity to give us honest feedback on how we're doing. We are disappointed to find that you didn't receive exceptional service and that you decided to leave prior to finishing out your stay with us. We will be sharing your input with our resort leadership, so that we can make improvements toward the areas of concern you described. Sincerely, Ameristar Black Hawk

5 out of 5
Pillows are awesome! Shower heads could be better.

Posted by on 24 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Heather W.

Thank you for your feedback and than ky ou for staying with us.

4 out of 5

Posted by on 22 Jun. 2019

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Comment from Hotel Management

23 Jun. 2019 by Heather W.

Thank you for staying with us, we appreciate the feedback!

5 out of 5
The hotel was very nice. Roof top pool/spa was pretty cool.

Posted by on 7 Jun. 2019

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Comment from Hotel Management

7 Jun. 2019 by Farah

Thank You for staying with us. We are glad you enjoyed your stay and appreciate your feedback.

5 out of 5
Everything was nice! Had a great time Will come back

Posted by on 15 May 2019

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Comment from Hotel Management

16 May 2019 by Heather W.

Thank you for your feedback, we are glad you had a great time!

About the Ameristar Casino Resort Spa Black Hawk

Location 111 Richman St, Black Hawk, CO 80422

Property Features

Indulge in a treatment at the full-service spa or soothe your muscles in one of the 2 spa tubs after a day on the slopes. At the end of the day, order après-ski drinks at one of the resort's 5 bars/lounges or try your luck at the onsite casino. There are 5 restaurants on site, along with a coffee shop/café. A computer station is on site and WiFi is free in public spaces. This ski resort also offers ski storage, an indoor pool, and an outdoor pool. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Black Hawk resort.

  • 536 guestrooms or units
  • 5 dining venues
  • 5 bars or lounges
  • Casino
  • Coffee shop
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Denver, CO (DEN-Denver Intl.) (88.1 km / 54.8 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Ameristar Casino Resort Spa Black Hawk offers 536 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Black Hawk resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Timberline Grill - This restaurant serves dinner only.

Centennial Buffet - This buffet restaurant serves brunch, lunch, and dinner. Open daily.

Waypost Deli - This delicatessen serves lunch and dinner. Open daily.

Firside Kitchen - This restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments

Hotel Policies

Check-in

  • Check-in time ends at 9 PM
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

Level 1 of the property will not allow anyone under the age of 21. This includes no minors in the Buffet, Deli, Timberline Grill and Starbucks. Persons under the age of 21 can dine in the Fireside Kitchen or In Room dining. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Prepaid credit cards/gift cards are not accepted as deposits for incidentals. A valid credit card must be presented at check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 12.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee
  • In-room bottled water
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Ameristar Casino Spa Black Hawk
  • Ameristar Resort
  • Ameristar Resort Spa
  • Ameristar Spa
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  • Resort Ameristar Casino Resort Spa Black Hawk
  • Ameristar Casino Resort Spa Black Hawk Black Hawk
  • Ameristar Casino Resort Spa
  • Ameristar Casino Spa
  • Ameristar Casino Black Hawk
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  • Ameristar Casino Resort Spa Black Hawk Black Hawk
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  • Ameristar Casino Resort Spa Black Hawk Resort
  • Ameristar Casino Black Hawk
  • Ameristar Casino Black Hawk
  • Ameristar Casino Resort Spa Black Hawk Resort
  • Ameristar Casino Resort Spa Black Hawk Black Hawk
  • Ameristar Casino Resort Spa Black Hawk Resort Black Hawk

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
url importing https://www.travelocity.ca/Georgetown-Hotels-Ameristar-Casino-Resort-Spa-Black-Hawk.h2767297-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.