Hakone Kowakien TEN-YU

4.5-star luxury ryokan near Okada Museum of Art

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Where to?

Dates

November 2025

December 2025

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
24/7 front desk
Housekeeping
Parking included

Explore the area

1297 Ninotaira, Hakone, Kanagawa, 250-0407

Place, Hakone Kowakien Yunessun
‪2 min walk‬
Place, Hakone Open Air Museum
‪15 min walk‬
Place, Lake Ashi
‪15 min drive‬

Room options

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

Exceptional

35 sq m
Sleeps 4
2 Large Twin Beds

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Exceptional

35 sq m
Sleeps 4
2 Large Twin Beds

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

Exceptional

35 sq m
Sleeps 4
2 Large Twin Beds

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

Exceptional

35 sq m
Sleeps 4
2 Large Twin Beds

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Very good

35 sq m
Sleeps 4
2 Large Twin Beds

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

Excellent

Sleeps 4
2 Large Twin Beds

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

Wonderful

Sleeps 4
2 Large Twin Beds

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

35 sq m
Sleeps 4
2 Large Twin Beds

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

Sleeps 4
2 Large Twin Beds

About the area

Hakone

Ninohira stay.A stay at this Ninohira ryokan places you steps from Hakone Kowakien Yunessun and within a 5-minute walk of Okada Museum of Art. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 miles (3 km).

What's nearby

Hakone Kowakien Yunessun - 2 min walk - 0.2 km
Hakone Open Air Museum - 15 min walk - 1.3 km
Hakone Ropeway - 8 min drive - 5.3 km
Hakone Shrine - 14 min drive - 6.1 km
Lake Ashi - 15 min drive - 6.4 km

Getting around

Hakone Miyanoshita Station - 3 min drive
Kowakidani Station - 15 min walk
Haneda Airport (HND) - 84 min drive

Restaurants

‪箱根餃子センター - ‬17 min walk
‪The Hakone Open-Air Museum Café - ‬2 min drive
‪Gora Brewery And Grill - ‬3 min drive
‪ベラフォレスタ - ‬15 min walk
‪CAFE Ryusenkei - ‬13 min walk

About this property

Hakone Kowakien TEN-YU

4.5-star luxury ryokan near Okada Museum of Art

Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available.

This 4.5-star Hakone ryokan is smoke free.

150 guestrooms or units

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Concierge

Terrace

Garden

Gift shop

Newspapers in lobby (free)

Elevator

No smoking on site

Bar or lounge

Dining venue

Hakone Kowakien TEN-YU offers 150 accommodations with private hot tubs and safes. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Similar properties

Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom) | Room amenity

Parking included
Free WiFi
Restaurant
Air conditioning

Property amenities

Family friendly

Baby bath
Children's dinnerware
Children's games
Children's toys
Crib (surcharge)
High chair
In-room refrigerator

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

A bar/lounge
A restaurant

Things to do

2 indoor/outdoor hot springs
Sauna

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar near toilet
Sign language-capable staff
Wheelchair accessibility

Room amenities

Entertainment

50-inch LCD TV with digital channels

Bedroom

Bedsheets provided
Blackout drapes
Crib (surcharge)

Bathroom

Bidet
Free toiletries
Hair dryer
Separate bathtub and shower
Slippers
Spring water bathtub
Towels provided

Food and drink

Free bottled water
Refrigerator

Air conditioning (climate-controlled)
Heating (climate-controlled)
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.

Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.

Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are available for JPY 3300.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve access to the public bathing facility

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve access to the public bathing facility. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight.
Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Guests with tattoos are not able to use the onsite public bathing facilities.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn

Kowakien TEN-YU Inn

Kowakien TEN-YU

Hakone Kowakien TEN YU

Hakone Kowakien TEN-YU Ryokan

Hakone Kowakien TEN-YU Hakone

Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

9.6

Exceptional

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really nice area, quiet and in nature. Enjoyed the public baths and beautiful sunrise from our room. Food could do with a little improvement, some dishes lacking in flavour but there were plentiful options.

Stayed 1 night in Jul 2025

10/10 Excellent

Kimberly

Aug 1, 2025

Stayed 2 nights in Jul 2025

10/10 Excellent

Miguel

Travelled with group

Jul 29, 2025

Liked: Amenities, property conditions & facilities

Loved the private hot tub in the room. Hated that they didn't have room service or vending machines after the restaurant closed. We couldn't even get Uber Eats delivered; not much was open around the hotel.

Stayed 1 night in Jul 2025

10/10 Excellent

S

Travelled with family

Jul 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best onsen hotel in Hakone

Overall good stay, the garden was a high light to walk around at night. Ukulele class at hotel lobby was fun. Swimming pool, water park was packed. Hotel offered ice-cream machine for free and need to take a token from reception but we didn’t know until the day we checked out. Need to see the sign next to the machine, did not look as not too kin on sweet but my children love, wish we knew earlier or was given a token when check in would be more useful. Hotel off ¥5606 for food order as platinum member but was given a VIP lounge pass, it was nice but we do not drink alcohol, food was limited snack but no to our taste, spaces was full when we wen first evening. I prefer cash credit for food order in the future. Thanks

Stayed 2 nights in Jul 2025

10/10 Excellent

jorge, miami

Travelled with family and small children

Rob

Travelled with partner

Jul 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ten-yu is a gorgeous hotel to stay at. The rooms are immaculate, the mountain views are incredible with some of the most beautiful sunrises I’ve ever seen, the food was pretty good, and the onsens were amazing. Getting around to lake ashi or Hakone was extremely easy also using public bus system which stops right in front of the hotel

Stayed 3 nights in Jul 2025

10/10 Excellent

Steven

Travelled with family

Jul 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hakone Kowakien TEN-YU delivered exactly the kind of “only-in-Japan” immersion we were hoping for—arriving to find yukata waiting in the room, then wearing them to both dinner and breakfast made the whole ryokan experience feel authentic and fun. The entire property has a spa-like calm: steam rising from the open-air onsen, pine trees framing every window, and soft koto music in the halls. Staff were gracious to the last detail, guiding us through the kaiseki meal and making sure even our brief one-night stay ran smoothly. My only real regret is that we couldn’t stay longer; TEN-YU is the kind of place where you instantly relax and wish you’d booked another day just to soak, stroll, and repeat.

Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Travelled with family

Jul 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most peaceful experience .

This property is absolutely incredible. The view alone is so soothing, but the highlight - hands down — is the hot spring bath (onsen). Please, do not miss it. Yes, you have to go in naked, but it's truly worth getting over any Western discomfort. The experience is surreal. They alternate floors daily between men and women, so you get to enjoy both the waterfall view and mountain view. And when I say waterfall view, I mean you are literally at the foot of a waterfall — it's breathtaking. Everything about the bath experience is 5 stars: the variety of hot and cold pools, the traditional Japanese showers, and the gorgeous vanity areas stocked with every skincare product you could ever need. Guests are also encouraged to wear traditional Japanese robes (yukata) during their stay, which instantly sets the tone and puts you in a peaceful, zen-like state. Pro tip: Book the dinner buffet in advance along with your room — it's half the price compared to purchasing it on-site. Both the dinner and breakfast buffets were excellent, with a wide and delicious variety. Guests staying at TenYu also get free access to the amusement park and water park in the adjacent hotel, connected by a tunnel. It's perfect for families! Although there's a full pool and water park, my kids surprisingly preferred the serenity of the hot springs. It was all so enjoyable that our 2-night stay magically extended to 3 and we’re coming back tmw to end our month trip with 3 more days there.

Stayed 2 nights in Jun 2025

10/10 Excellent

Yin

Travelled with family

Jul 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel offers great view and situated in a quiet environment. We enjoyed our stay and outdoor hot spring there. The only drawback is that it could be a bit crowded in the eating area (buffet) depending on when you go there.

Stayed 1 night in Jun 2025

8/10 Good

Lauren

Travelled with family, Travelled with family and small children

Jul 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very relaxing, even with a small baby. The bed was hard but the room was nice over all.

Stayed 1 night in Jul 2025

8/10 Good

Maria

Travelled with family

Jul 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great facilities, relaxing views, well maintained, clean. The breakfast could be improved I can see they placed 70% of the same dinner food. Very few options for internationals.

Stayed 2 nights in Jul 2025

10/10 Excellent

Deepthi

Jul 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing experience with Ten-yu. We spent a few hours in the attached water park and enjoyed the private onset in the balcony. Free ice cream, tea and snacks in lobby was an added bonus. No need to even pack a bag- clothes, night dresses and all toiletries were complimentary.

Stayed 1 night in Jul 2025

10/10 Excellent

angran

Travelled with family

Jul 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is all good

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Jul 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

A unique lovely stay in Ten-YU in Hakone. Service at the front desk was excellent, welcomed and shown to our room. Complimentary sparkling wine and soft drinks in the early evening a special touch. We enjoyed the complimentary coffee and the evening buffet was great. A wide selection and the meal included a drink. My only small negatives was the breakfast buffet which had limited healthy western vegetarian options, the lack of anywhere to eat at lunch time/during the day and no gym or fitness options available e.g onsite yoga or gym etc. When the weather was raining lunch and fitness options such as a gym would have been appreciated. Our room was on a high floor with lovely views and was comfortable, a good size and clean. Overall a lovely, unique hotel.

Stayed 2 nights in Jun 2025

10/10 Excellent

Cecile

Jul 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the onsen experience. We had never done it before and they had a “lesson” for onsen etiquette which was helpful. It was very clean and relaxing. It was nice to have a free ice cream every day after bathing at the onsen, and fun to walk around the property in our hotel robes. The only issue we had was 2 little kids running around and talking loudly in the onsen bath area which was disruptive, but not the hotel’s fault.

Stayed 2 nights in Jun 2025

6/10 Okay

London

Travelled with partner

Selena

Jul 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible staff and a tranquil haven

This hotel is just stunning. I felt in a peaceful trance the whole time. The buffets are more traditional Japanese than catering to tourists and are delicious. The views are gorgeous. Gardens are beautiful. But the staff - the staff are incredible. Manager Moe Kitabyashi helped me for a long time transferring my lost luggage from osaka station to Tokyo. She was so patient and helpful and saved the day! Grateful. Go visit.

Stayed 1 night in Jul 2025

10/10 Excellent

Berenice

Travelled with family

Jul 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Jul 4, 2025

Stayed 1 night in Jul 2025

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Hakone Kowakien TEN-YU

Choose dates to view prices

Photo gallery for Hakone Kowakien TEN-YU

Reviews

Popular amenities

Explore the area

Room options

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

About the area

Hakone

What's nearby

Getting around

Restaurants

About this property

Hakone Kowakien TEN-YU

Similar properties

Hakone Kowakien Mikawaya Ryokan

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Reviews

Hakone Kowakien TEN-YU Reviews

Exceptional

9.8/10

9.6/10

9.6/10

9.6/10

9.4/10

Reviews

8/10 Good

Adanna

Adanna

10/10 Excellent

Kimberly

Kimberly

10/10 Excellent

Miguel

Miguel

10/10 Excellent