For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"The hotel staff is great, they clean rooms twice a day. One of the only issues I had that when you check in they don't have any welcome information an
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Your stay at this Ixtapa property places you within a 10-minute walk of Quieta Beach and Ixtapa Island. Linda Beach and Varadero Beach are also within half a mile (1 km).
All-inclusive
This eco-friendly property features a full-service spa, a nightclub, and 6 restaurants. Bring the family and enjoy the free kid's club, mini golf, and children's pool. Enjoy the 3 outdoor pools and perks like free valet parking and free WiFi.
Connect and relax
Along with WiFi, the 400 guestrooms offer room service and TVs. Other amenities include coffee/tea makers, hair dryers, and safes.
Azul Ixtapa Beach Resort and Convention Center - All Inclusive ratings based on 3 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Azul Ixtapa Beach Resort and Convention Center - All Inclusive
Everyone (3)
5 out of 5
Posted by a verified traveller on 4 Jul. 2019
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Comment from Hotel Management
11 Jul. 2019
by Calidad
Muchas gracias por su valoración, saludos cordiales.
4 out of 5
Nice hotel, excellent customer service.
Pros:Customer service, all inclusive package, and cleaniness.
Cons:Provide more information about services included in package at time of check in, or provided a welcome packet.
Location:Hotel is in Ixtapa, which is 10 min drive from Zhijuantijo, we took a taxi which was realitively cheap, there are several beaches around you can visit
The hotel staff is great, they clean rooms twice a day. One of the only issues I had that when you check in they don't have any welcome information and that informs you of activities available or show times, you have to find out on your own. We learned all inclusive package provides free kayak/ snorkel tour, sailing, bike tour etc. The hotel provides free daycare and a lot of family friendly programs. Facility very clean and food was ok, drinks were good. We went as a girls trip but hotel is more tailored for families. overall good experience. Beach wasn't what we expected but overall nice and calm enough to swiw in.
Posted by V, from California on 12 Feb. 2017
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Comment from Hotel Management
27 Feb. 2017
by Calidad
Dear client:
Thank you for having taken your to provide us with your comments about the service provided during your stay.
We will follow up on the observations mentioned.
We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve.
Cordially – The General Directorate of Azul Ixtapa Hotels
3 out of 5
News mire custumerservice
well its ok but not planning to come back the re is no inf about any thing spesialy in tours no one knows any thing
Posted by a verified traveller on 12 Dec. 2016
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Comment from Hotel Management
20 Dec. 2016
by Managing Director
Dear Guest:
It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success.
At Azul Ixtapa Hotels we are at your service, meeting your expectations and responding to your needs always improving the range of customer attention, and offering programs specifically designed to achieve even higher levels of customer.
We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.
About the Azul Ixtapa Beach Resort and Convention Center - All Inclusive
The following facilities are closed seasonally each year. They will be closed from 18 November to 21 November:
Water park
All-inclusive Details
Kayaking included
Access to onsite clubs included
Taxes not included
Buffet and à la carte dining
A la carte or gourmet dining is limited
Airport transfers not included
Fitness facilities included
Premium food items not included
Tennis included
Wireless Internet access not included
Volleyball included
Laundry/dry cleaning services not included
Childcare not included
Motorized water sports not included
All available beverages included
Bicycling included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Surcharge for room service
Offsite tours not included
Room service not included
Miniature golf not included
Yoga classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Onsite entertainment and activities included
Additional gratuities accepted
Gratuities not included
All food and beverages included
Food and beverage restrictions apply
One or more venues limit dining availability
Surcharge for premium food items
Room service during certain hours
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Onsite live performances included
Theme parties included
Property Features
Azul Ixtapa Beach Resort and Convention Center - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. There's an onsite business center. A children's pool, a nightclub, and a terrace are also featured at the family-friendly Azul Ixtapa Beach Resort and Convention Center - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 3.5-star Ixtapa property.
400 guestrooms or units
9 levels
3 buildings
6 dining venues
3 bars by the pool
3 bars or lounges
Nightclub
Swim-up bar
Deli
Kid's club (free)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Newspapers in lobby (free)
Television in lobby
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Children's pool
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Miniature golf on site
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Azul Ixtapa Beach Resort and Convention Center - All Inclusive offers 400 air-conditioned accommodations with safes and coffee/tea makers. This Ixtapa property provides wireless Internet access for a surcharge. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
In-room dining (limited hours)
Television
Coffee maker
Shower
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Costa Azul - This restaurant specializes in Mediterranean cuisine. Reservations are required.
Oyster Bar - This restaurant specializes in seafood. Reservations are required.
La Terraza - This buffet restaurant serves breakfast, lunch, and dinner.
Plaza Mexicana - This buffet restaurant serves breakfast, lunch, and dinner.
Colores - This poolside buffet restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Spa Services
Sauna in spa
Steam room in spa
Outdoor treatment areas
Couples treatment rooms
Facial treatments
Aromatherapy treatments
Hotel Policies
Check-in
Check-in time ends at 6 PM
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
The all-inclusive plan includes all meals but only limited dining at specialty restaurants: 1 specialty dinner for stays of up to 4 nights; 2 specialty dinners for stays of up to 6 nights, and 3 specialty dinners for stays of up to 9 nights. Reservations are required. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
Debit cards not accepted
Fees
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: MXN 150 per night (1-device limit, rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Azul All Inclusive
Azul Ixtapa Beach Resort
Azul Ixtapa Beach Resort All Inclusive
Ixtapa Beach Resort
Resort Azul
Azul Ixtapa All Inclusive Beach Resort
Azul Ixtapa All Inclusive Beach
Azul Ixtapa All Inclusive Beach Resort Convention Center
Azul Ixtapa Beach Resort
Azul Ixtapa Beach
Hotel Azul Ixtapa Beach Resort and Convention Center Ixtapa
Ixtapa Azul Ixtapa Beach Resort and Convention Center Hotel
Hotel Azul Ixtapa Beach Resort and Convention Center
Azul Ixtapa Beach Resort and Convention Center Ixtapa
Azul Ixtapa All Inclusive Beach Resort Convention Center
Azul Resort
Azul
Azul Ixtapa Beach Resort Convention Center All Inclusive
You should know
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
