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4.0 out of 5

"The hotel staff is great, they clean rooms twice a day. One of the only issues I had that when you check in they don't have any welcome information an ... " More

By a verified traveller on Sun 12 Feb 2017

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Hotel Description

3.5-star beachfront property near Marina Ixtapa

On the beach

Your stay at this Ixtapa property places you within a 10-minute walk of Quieta Beach and Ixtapa Island. Linda Beach and Varadero Beach are also within half a mile (1 km).

All-inclusive

This eco-friendly property features a full-service spa, a nightclub, and 6 restaurants. Bring the family and enjoy the free kid's club, mini golf, and children's pool. Enjoy the 3 outdoor pools and perks like free valet parking and free WiFi.

Connect and relax

Along with WiFi, the 400 guestrooms offer room service and TVs. Other amenities include coffee/tea makers, hair dryers, and safes.

Deluxe Room, Beach View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$260* Per night/room 10 Mar. - 11 Mar.

Superior Room, Beach View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 Bedroom, Beach View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room, 1 Bedroom, Beach View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Azul Ixtapa Beach Resort and Convention Center - All Inclusive ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Azul Ixtapa Beach Resort and Convention Center - All Inclusive

Everyone (3)
5 out of 5

Posted by on 4 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Calidad

Muchas gracias por su valoración, saludos cordiales.

4 out of 5

Nice hotel, excellent customer service.

Pros: Customer service, all inclusive package, and cleaniness.
Cons: Provide more information about services included in package at time of check in, or provided a welcome packet.
Location: Hotel is in Ixtapa, which is 10 min drive from Zhijuantijo, we took a taxi which was realitively cheap, there are several beaches around you can visit
The hotel staff is great, they clean rooms twice a day. One of the only issues I had that when you check in they don't have any welcome information and that informs you of activities available or show times, you have to find out on your own. We learned all inclusive package provides free kayak/ snorkel tour, sailing, bike tour etc. The hotel provides free daycare and a lot of family friendly programs. Facility very clean and food was ok, drinks were good. We went as a girls trip but hotel is more tailored for families. overall good experience. Beach wasn't what we expected but overall nice and calm enough to swiw in.

Posted by , from California on 12 Feb. 2017

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Comment from Hotel Management

27 Feb. 2017 by Calidad

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

3 out of 5

News mire custumerservice

well its ok but not planning to come back the re is no inf about any thing spesialy in tours no one knows any thing

Posted by on 12 Dec. 2016

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Comment from Hotel Management

20 Dec. 2016 by Managing Director

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success. At Azul Ixtapa Hotels we are at your service, meeting your expectations and responding to your needs always improving the range of customer attention, and offering programs specifically designed to achieve even higher levels of customer. We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.

About the Azul Ixtapa Beach Resort and Convention Center - All Inclusive

Location Paseo Punta Ixtapa Lote 2, Ixtapa, GRO 40880

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 18 November to 21 November:

  • Water park

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Taxes not included
  • Buffet and à la carte dining
  • A la carte or gourmet dining is limited
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Room service not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Azul Ixtapa Beach Resort and Convention Center - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. There's an onsite business center. A children's pool, a nightclub, and a terrace are also featured at the family-friendly Azul Ixtapa Beach Resort and Convention Center - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 3.5-star Ixtapa property.

  • 400 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • Nightclub
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Azul Ixtapa Beach Resort and Convention Center - All Inclusive offers 400 air-conditioned accommodations with safes and coffee/tea makers. This Ixtapa property provides wireless Internet access for a surcharge. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Costa Azul - This restaurant specializes in Mediterranean cuisine. Reservations are required.

Oyster Bar - This restaurant specializes in seafood. Reservations are required.

La Terraza - This buffet restaurant serves breakfast, lunch, and dinner.

Plaza Mexicana - This buffet restaurant serves breakfast, lunch, and dinner.

Colores - This poolside buffet restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Steam room in spa
  • Outdoor treatment areas
  • Couples treatment rooms
  • Facial treatments
  • Aromatherapy treatments

Hotel Policies

Check-in

  • Check-in time ends at 6 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

The all-inclusive plan includes all meals but only limited dining at specialty restaurants: 1 specialty dinner for stays of up to 4 nights; 2 specialty dinners for stays of up to 6 nights, and 3 specialty dinners for stays of up to 9 nights. Reservations are required. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 150 per night (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azul All Inclusive
  • Azul Ixtapa Beach Resort
  • Azul Ixtapa Beach Resort All Inclusive
  • Ixtapa Beach Resort
  • Resort Azul
  • Azul Ixtapa All Inclusive Beach Resort
  • Azul Ixtapa All Inclusive Beach
  • Azul Ixtapa All Inclusive Beach Resort Convention Center
  • Azul Ixtapa Beach Resort
  • Azul Ixtapa Beach
  • Hotel Azul Ixtapa Beach Resort and Convention Center Ixtapa
  • Ixtapa Azul Ixtapa Beach Resort and Convention Center Hotel
  • Hotel Azul Ixtapa Beach Resort and Convention Center
  • Azul Ixtapa Beach Resort and Convention Center Ixtapa
  • Azul Ixtapa All Inclusive Beach Resort Convention Center
  • Azul Resort
  • Azul
  • Azul Ixtapa Beach Resort Convention Center All Inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.