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The Palms Hotel

3.0 star property
3-star Victorian guest house near Duval Street

Choose dates to view prices

Photo gallery for The Palms Hotel

Property grounds
Exterior
Cottage Suite 138 | Living area
Front of property
Free daily continental breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
820 White St, Key West, FL, 33040
  • Place, Key West Naval Station
    ‪2 min walk‬
  • Place, Duval Street
    ‪12 min walk‬
  • Place, Ernest Hemingway Home and Museum
    ‪15 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

8.8 out of 10
Excellent
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(39 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(72 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Key West

Heart of Key West.Within a 15-minute walk of this Old Town Key West guesthouse, you'll find Duval Street and Ernest Hemingway Home and Museum. Florida Keys Beaches and Mallory Square are also within 2 miles (3 km).
View more Guest houses in Key WestOpens in a new window

What's nearby

  • Key West Naval Station - 2 min walk - 0.2 km
  • Duval Street - 12 min walk - 1.1 km
  • Ernest Hemingway Home and Museum - 15 min walk - 1.3 km
  • South Beach - 16 min walk - 1.3 km
  • Southernmost Point - 17 min walk - 1.5 km

Getting around

  • Key West Intl. Airport (EYW) - 8 min drive

Restaurants

  • ‪Dions Truman & White - ‬2 min walk
  • ‪Sandy's Café - ‬5 min walk
  • ‪El Siboney Restaurant - ‬10 min walk
  • ‪Mangia Mangia - ‬8 min walk
  • ‪Dairy Queen - ‬8 min walk

About this property

The Palms Hotel

3-star Victorian guest house near Duval Street
You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, barbecue grills, and multilingual staff are also featured at The Palms Hotel.

  • 32 guestrooms or units
  • 2 levels
  • 4 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Microwave in a common area
  • Bar or lounge
  • Bar by the pool
The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

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  • Pet friendly
  • Free WiFi
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CA $693 total
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Property amenities

Family friendly

  • Mini-fridge
  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 45 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1004 reviews
Rating 8 - Good. 255 out of 1004 reviews
Rating 6 - Okay. 104 out of 1004 reviews
Rating 4 - Poor. 39 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Farther from Duval St than we expected. About a mile. Walkable... but there ubers is needed!
Stayed 1 night in Oct 2025

10/10 Excellent

Stacy

Stayed 2 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. The place was close and convenient to all the local bars and attractions.
Stayed 1 night in Oct 2025

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place excellent food options .. very close to alligator farms
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. I was only there for 1 day, so i did not need a lot and did not use a lot on property. I should have never looked at the breakfast, it was overly disappointing and soured my entire stay experience. I did have a strange experience, where I the guest was treated as secondary there. As i was trying to quickly checkout in the office, I was motioned with a finger to wait by a lady standing behind the desk, and I had to listen to her train a front desk representative for about a minute before I was given proper attention.Very nice staff, but not proactive. If the staff feels like they need to do something to recover from a mistake, asking the guest if they would like a discount, makes the situation uncomfortable and shows that you really weren't intending to offer a discount or you would have already done it.
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful place to stay in Key West. The staff was so friendly and helpful no matter what we asked. Extremely clean room and quiet. Walkable to shops,dining and such. From a woman's point of view they need shelves in the shower and some more on the walls. We would definitely stay again
Stayed 7 nights in Sep 2025

10/10 Excellent

Janell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palms Hotel is a quaint, adorable, festive, colorfully Keysie, affordable hotel in the middle of Key West making it easily walkable. We really enjoyed the included breakfast and assistance when we accidentally locked ourselves out of the room. Thank you Palms Hotel, we’ll be back!
Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, comfortable room and beds, perfect location!
Stayed 4 nights in Sep 2025

8/10 Good

Dennis D.

Liked: Cleanliness, staff & service, property conditions & facilities
Neat old hotel Roseberry private enclosure
Stayed 1 night in Sep 2025

10/10 Excellent

Manuel

Stayed 2 nights in Sep 2025

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, friendly, clean, economical.
Stayed 1 night in Sep 2025

10/10 Excellent

Reena

Stayed 3 nights in May 2025

10/10 Excellent

Genia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Clean rooms Great breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Genia

Stayed 1 night in Sep 2025

8/10 Good

Pennie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Dorit

Disliked: Staff & service, property conditions & facilities
found ants on my bed and cockroaches in the bathroom
Stayed 2 nights in Sep 2025

10/10 Excellent

Yamila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was clean , and great. Parking was not tooo bad but definitely if you go during a packed time of the season then you most likely will have a really hard time finding parking. In addition, if you a light sleeper I would not book . The walls are paper thin, you hear everything . They placed me in a room right infront of the pool … I could never really rest to be honest.
Stayed 3 nights in Aug 2025

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room were clean and everything was nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for families

The breakfast was very good. It said continental but there was eggs and sausage. Rooms were cute and perfect size. Me and two kids enjoyed it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay. I’m a very nice area for exploring the key.
Stayed 3 nights in Aug 2025

10/10 Excellent

Pavel

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and beautiful!
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

4/10 Poor

Noele

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025