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The Palms Hotel

3-star property
820 White St, Key West, FL 1-855-887-0424
4.1 out of 5
Very good!
See all 31 travelocity Reviews

"It is old but well cared for. Our room had a balcony we could sit at. Pool area very nice and breakfast was good. " More

By a verified traveller on Sat 10 Feb 2024

Points Of Interest

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Hotel Description

3-star Victorian guest house near Duval Street

Heart of Key West

Within a 15-minute walk of this Key West Historic District guesthouse, you'll find Duval Street and Ernest Hemingway Home and Museum. The Unitarian Universalist Fellowship of Key West and Studios of Key West are also within half a mile (1 km).

Free breakfast

This guesthouse features an outdoor pool and a poolside bar. Enjoy the free continental breakfast each morning. A garden, a picnic area, and a computer station are also on offer.

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
CA $292* Per night/room 28 Apr. - 29 Apr.

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ash Cottage Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Cottage Suite 138

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Bi-Level Suite (Not Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Palms Hotel ratings based on 31 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Palms Hotel

Everyone (9) Couples (14) Family (9)
5 out of 5
Quaint place. Great layout and is accessible.

Posted by on 27 Nov. 2023

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Comment from Hotel Management

5 Dec. 2023 by The Palms Hotel

Thank you for staying with us at The Palms Hotel, we are glad to hear that you enjoyed your stay. We look forward to seeing you again soon :)

2 out of 5
Room was extremely small and sparce. The ac was extremely loud and annoying. The breakfast was better than expected. Very expensive room for size and quality.

Posted by on 23 Mar. 2024

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5 out of 5
It is old but well cared for. Our room had a balcony we could sit at. Pool area very nice and breakfast was good.

Posted by , from Liverpool on 10 Feb. 2024

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Comment from Hotel Management

17 Feb. 2024 by Palms Hotel Staff

Thank you for staying with, we are glad to hear that you enjoyed our Historic House :) Looking forward to seeing you again soon.

2 out of 5
I would never stay here again. It's very....outdated. The rooms are very muggy, despite the air con running continuously. Bathroom is ridiculously small. The hotel was not full, yet they gave me a room right outside the bar and the ice maker!!!! What the hell? Who can sleep with people getting ice from a machine all frickin' night?! I only stayed here one night and left. Never again.

Posted by on 11 Nov. 2023

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Comment from Hotel Management

12 Nov. 2023 by The Palms Hotel

Thank you for sharing your feedback. We appreciate your insights and apologize for any inconvenience you experienced during your stay. Our historical guest house, built in the 1890s, indeed has unique characteristics, including limited space and smaller bathrooms. We understand your concerns and want to assure you that we are actively working on updates, including the removal of shower shells to create more space in the rooms. Your input is valuable, and we hope you consider giving us another chance in the future.

5 out of 5

Posted by on 28 May 2023

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Comment from Hotel Management

22 Jun. 2023 by The Palms Hotel- Assistant Manager

Thank you for staying with us at The Palms Hotel, we are glad to hear that you enjoyed your stay. We look forward to seeing you again soon :)

5 out of 5
Friendly. Comfortable. Near things we wanted to see.

Posted by on 29 Mar. 2023

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Comment from Hotel Management

29 Mar. 2023 by Palms Hotel

Thank you for staying with us at The Palms Hotel, we are glad to hear that you enjoyed your stay. We look forward to seeing you again soon :)

5 out of 5
Beautiful and in the heart of key west. Clean and large rooms.

Posted by , from McKean on 26 Mar. 2023

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Comment from Hotel Management

29 Mar. 2023 by Palms Hotel Staff

Thank you for staying with us at The Palms Hotel, we are glad to hear that you enjoyed your stay. We look forward to seeing you again soon :)

5 out of 5
Perfect for a 2-4 night stay.

Posted by on 10 Jan. 2023

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Comment from Hotel Management

14 Jan. 2023 by Palms Hotel

Hi there! Thanks for your review :)

5 out of 5

Posted by on 3 Oct. 2022

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5 out of 5
I enjoyed my stay

Posted by on 29 Jun. 2022

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Comment from Hotel Management

25 Sep. 2022 by Palms Hotel Staff

Thank you for staying with us at The Palms Hotel, we are glad to hear that you enjoyed your stay. We look forward to seeing you again soon :)

About the The Palms Hotel

Location 820 White St, Key West, FL 33040

Property Features

You can enjoy a drink at the pool bar. Free breakfast is served daily. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at The Palms Hotel.

  • 32 guestrooms or units
  • 2 levels
  • 4 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Microwave in a common area
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Room Amenities

The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Housekeeping (daily)
  • Toiletries (free)
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free continental breakfast daily from 8 AM to 10:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 8:30 AM - 10:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 10:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 55 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • No rollaway/extra beds available
  • No elevators
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:30 AM
  • Front desk closes daily at 10:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Contactless food service / room service is available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April
  • Resort fee: USD 20.00 per accommodation, per night

The resort fee includes:

  • Beach towels
  • Housekeeping
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palms Hotel Key West
  • Palms Key West
  • Palms Hotel Key West
  • The Palms Hotel- Key West Hotel Key West
  • The Palms Hotel Key West
  • The Palms Hotel Guesthouse
  • The Palms Hotel Guesthouse Key West

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.