4/10 Poor
Nicole
Travelled with partner
May 25, 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Really disappointed with this place. It looks very beautiful on the facade but the fundamentals of a hotel are missing. Firstly I accidentally booked for 1 person. Instead of charging me a little bit more for an extra person, they charged me almost half of what I paid on-top of what I had already paid. This is for the exact same room that I had booked. No additional towels or bed or anything required. This is a significant premium for the same room and absolutely no difference to the hotel. They also knew I couldn’t cancel and had no choice. I think this was extremely excessive. We purposely made sure we booked this hotel because they had daily cleaning service but their definition of it was by leaving fresh towels and water outside and cleaning the room after the 3rd night of a 4 night stay. By night 2, we were taking out all the rubbish bins, used cup and used towels outside the room to be cleared. The room is so tiny so we had to clear all these items ourselves. If I wanted to clean my own room, I would have gone to an Airbnb. Not a hotel. There is no safe in the room. I also had to ask the cleaners for more toilet rolls coz we were running out by night 2. Its unfortunate as they do the little added benefits very well. Example of this is they also have shows/ activities in the afternoon for u to enjoy as well as make your own traditional matcha in your room.
Nicole
Stayed 4 nights in May 2025