The lobby is a little misleading. The place looks so amazing from the outside and the lobby as well. The staff we encountered was very sweet but the rooms were incredibly dirty. The floors and the walls were honestly disgusting. I will upload photos if I could. The floors were carpet meant to look like hard wood and were insanely stained. DO NOT walk in there without some kind of protection for your feet. And the floors had some kind of staining it was so gross. There was also some holes in the wall. Will upload photos if able.
lili kyoto is not a typical hotel. It is small â three units on the ground floor, probably about the same on the floor above (I didnât take the elevator up to check). It is totally unstaffed; to get in the front door you must obtain a code from the owner/manager. I got mine by having a nice lady in the Kyoto railway station tourist office call the owner/manager, who promptly emailed instructions. The front âlobbyâ and hallway are unheated. There is no breakfast buffet, no vending machines, none of the usual hotel amenities. That said, it is on a quiet street only three blocks from a subway station and a major intersection with many dining options. Our room was large by Japanese standards and beautiful in its spare design. It had two beds rather than one, and space to spread out a little. The owner/manager was quick to respond to email requests. This is clearly not a place for travelers who like traditional hotels, but it has a charm of its own that to my way of thinking more than compensates for the things it lacks.
As is auto service hotel, staff should be more proactive on access details, questions and requests. Have a WhatsApp POC as eSIM does not allow to call the contact numbers. Impressed guide should be visible and not hidden in the closet as it has key info as Wifi access, rules, cleaning and further details. The hotel was nice, well located close to bus stops and metro station
TLDR: Wrong check-in info & strangers get access to room
I was sent the wrong check information and had to wait in the lobby and call them on phone, because they were not reachable otherwise. As a tourist this is really inconvenient because you usually don't have sim cards with a calling option. Other local guests were also not helpful in lending their phone. Later I found out from other foreign tourists about the same problem. And at the last evening, a whole day before our check out, other guests accessed our room with room keys. If we wouldn't have been in the room, strangers could have stole our stuff, just because there is no hotel staff present and they don't have an overview of the booked rooms. They later asked me what the right room no. of those strangers was. Very confused staff. Look at the Google Maps reviews