10/10 Excellent
Emily
Travelled with family
Sep 4, 2025
The most amazing staff from check in to after we left! The hotel beautifully tucked into the city and from inside the quiet peaceful atmosphere you would never know there is a bustling city outside. The rooms were nice and hotel had an onsen (public bath) which was so nice to enjoy after a long day.
The hotel is in a convenient location walkable to the busy areas of Kyoto where you can get food, go shopping and walkable to the Higashiyama district is about a mile away. We were able to have them store our luggage at check out so we would have more time to explore. They also called a taxi for us when needed to take us back to train station which is about 15 min away.
Most importantly when we left someone on our party forgot their cell phone in the taxi cab. We did not have the taxi cab information and called the hotel to help us contact the taxi company. They assisted us and called the taxi cab letting them know. The hotel staff helped us and the taxi cab driver came back to Same spot of drop off and brought us cell phone.
We will definitely stay at this hotel and its other properties again! Thank you to the most amazing staff!!



Emily
Stayed 1 night in Sep 2025






































