4.0 out of 5

"The mattress is not in a bag it was exposed. Also I reserved a pay at hotel option to find out that my card had been charged. " More

By a verified traveller on Mon 21 May 2018

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Hotel Description

3-star hotel perfect for exploring Lancaster

City center stay

Within 2 miles (3 km) of this Lancaster hotel, you'll find Park City Center and Longs Park. Franklin and Marshall College and Clipper Magazine Stadium are also within 3 miles (5 km).

Renovated in 2015

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free WiFi, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 156 guestrooms also offer free WiFi and flat-screen TVs with cable channels. MP3 docks, room service, and free weekday newspapers are also available.

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$187 per night

Deluxe, Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two double beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Two double beds scenic view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Lancaster ratings based on 11 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Lancaster

Everyone (4)
3 out of 5

Posted by on 5 May 2019

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4 out of 5
The mattress is not in a bag it was exposed. Also I reserved a pay at hotel option to find out that my card had been charged.

Posted by on 21 May 2018

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5 out of 5

This hotel was very close to the attractions.

Pros: The hotel is a very good place to stay
Cons: The courtyard had some things sitting around that could be better arranged.
Location: We visited the Amish area. We also went to the Sight and Sound theater. The Hersey amusement park and factory was close also.
The room was clean and comfortable. The staff was attentive and engaging. The restaurant food was very good but a little pricey.

Posted by , from Virginia on 14 Apr. 2017

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4 out of 5

Perfectly functional

Pros: We like the location near the mall and many restaurants. We like the rooms and the staff.
Cons: It is not near downtown or the outlet malls but it is near highways to get you there. You need a car to stay here.
Location: The mall is within five minutes. The mall is surrounded by many restaurants, movies, etc.
This is a pleasant place to stay with spacious rooms that are clean, comfortable and very functional. The restaurant makes an excellent breakfast and the staff throughout the hotel are helpful, pleasant and ready to help. This is not a big fancy spa but it is a great place to stay if you have a reason to be in town.

Posted by , from Bsoton MA on 27 Jul. 2015

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5 out of 5

This hotel was spotless, comfortable and quiet.

Pros: Close restaurants, Free Internet, Quiet
In addition to the physical plant, the hotel staff was absolutely well trained and extremely professional. The hotel was very close to the freeway, but I did not hear any road noises. Restaurants, a convenience and a gas station were real close. I can't say enough good things about the Hilton Garden Inn Lancaster.

Posted by , from Gaithersburg, MD, USA on 28 Oct. 2012

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5 out of 5

Great Hotel for a good price, next to mall

Pros: Close restaurants, Free Internet, Quiet, close mall
We left some clothing in the closet accidently and they had it sent to us within one day without charging an arm and a leg! Great hotel for a good price, I'm going to stay there next time I visit Lancaster.

Posted by on 27 Jun. 2011

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5 out of 5

Perfect setting for father / son get away.

Pros: Close restaurants, Free Internet, Quiet
My son and I stayed here for the weekend to talk over some issues related to him becoming a man. It was the perfect setting. There are a lot of restaurants and fun things to do close by and a pool & hot tub. It was the perfect setting to have those important talks and fun, memorable times.

Posted by , from Lititz, PA on 12 Apr. 2011

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3 out of 5

Visit of 8/18- 8/19

Nice location, clean and conveinient. It's a good value, considering that it's a Hilton property. Unlike other express locations, it has a bar. Don't expect port or specialized drinks, but if you're looking for a place to have a basic mixed drink or a place to mingle with other guests, it'e a nice setup. The downside to the stay, is that the breakfast was buffet ONLY. So, if you want something lite, you pay for the whole ""blow -feit"", at $$. At a Holiday Inn express, or even a comfort Inn, you don't have to deal with this kind of delimma. RPM

Posted by on 31 Aug. 2008

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4 out of 5

Poor Customer Service/ Rude Housekeeping

I took my family away for My Mothers Birthday, I am a vip Hilton member and like to stay at Hilton for their great customer service. \nWhich we did not receive.\nWell there were 3 women in room, had to call down everynight for towels , and No toilet paper in room, House keeping brought it up and asked if this is what i needed. \nHer attitude was attrocious. The only time I got towels was when I left 2 dollars.\nDef not customer oriented.\nIf you dont feel you need to talk to staff then stay here, but If you want customer service or a relaxing vacation choose another hotel.

Posted by on 1 Nov. 2007

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2 out of 5

Misled

I feed a little misled, this hotel is not near the tourist activities in Lancaster as the hotel assured me it was. Renovations are underway in the lobby, but the rooms and bathrooms are very much in need of renovation. Sad hotel for a Hilton property. Pool and hot tub were dirty, housekeepers have attitudes and rooms are dated. Location is better suited for a business traveler than a family visiting Lancaster.

Posted by on 21 Oct. 2006

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About the Hilton Garden Inn Lancaster

Location 101 Granite Run Dr, Lancaster, PA 17601

Property Features

Hilton Garden Inn Lancaster offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1300 square feet (121 square meters) and includes conference space. The business-friendly Hilton Garden Inn Lancaster also features a vending machine, a garden, and coffee/tea in a common area. Free self parking is available. A complete renovation of Hilton Garden Inn Lancaster was completed in December 2015. This 3-star Lancaster hotel is smoke free.

  • 156 guestrooms or units
  • 2 levels
  • 1300 sq ft of conference space
  • 121 sq m of conference space
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Harrisburg, PA (MDT-Harrisburg Intl.) (47.3 km / 29.4 mi)
  • Train station: Lancaster Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Lancaster offers 156 air-conditioned accommodations with MP3 docking stations and complimentary weekday newspapers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Hilton Garden Inn Lancaster has a restaurant on site.

Clyde's Cafe - This restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 21

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 11.95 per person (approximately)
  • Late check-out fee: USD 65 (subject to availability)
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.