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Hilton Garden Inn Kauai Wailua Bay, HI

3.5-star property
3-5920 Kuhio Hwy, Lihue, HI 1-855-887-0424
4.4 out of 5
Excellent!
See all 19 travelocity Reviews

"Amazing customer service and always make you feel welcome. Looking to y’all soon " More

By a verified traveller on Mon 08 Jun 2020

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Hotel Description

3.5-star beach hotel with 2 outdoor pools

Oceanside stay

Your stay at this Lihue hotel places you within a 10-minute walk of Wailua Beach Park and Smith's Tropical Paradise. Also, Lydgate Beach Park is within half a mile (1 km) and Lae Nani Beach is within 2 miles (3 km).

Renovated in 2016

This hotel features 2 outdoor pools, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 216 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs. Other amenities include room service, phones, and ironing boards. Weekly housekeeping is available.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$355* Per night/room 28 Nov. - 29 Nov.

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cottage, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Kauai Wailua Bay, HI ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Kauai Wailua Bay, HI

Everyone (10) Couples (5) Family (3)
5 out of 5

Posted by on 10 Jul. 2021

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Comment from Hotel Management

17 Aug. 2021 by Sasha D

Mahalo for your stay!

4 out of 5

Posted by on 15 May 2021

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5 out of 5
Amazing customer service and always make you feel welcome. Looking to y’all soon

Posted by , from Lihue on 8 Jun. 2020

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Comment from Hotel Management

8 Jun. 2020 by am

Thank you so much for taking the time sharing your experience in regards to your recent stay with us. We hope to see you again next time.

4 out of 5

Posted by on 7 Jun. 2020

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Comment from Hotel Management

8 Jun. 2020 by am

Thank you for your feedback

5 out of 5
Ideal location and centrally located on the Island! Beautiful hotel and service was great!

Posted by on 25 Jan. 2020

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4 out of 5
The property location is near the river and the ocean so different views were available. I think the parking lots should be better. There were several puddle spots that makes entering and exiting difficult. Signage could be better. I did not know about a secondary parking lot to the side of the facility until I looked on a map in the room. Diamond parking lot really needs to be tended. If you have that level I would expect your area to be in tip top condition. It looked like a dirt parking area, puddles and mud.

Posted by on 16 Dec. 2019

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2 out of 5
The air conditioning is inadequate. It only goes down to 68. Optimal sleeping temperature is 60-67. We slept poorly.

Posted by on 17 Nov. 2019

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Comment from Hotel Management

24 Nov. 2019 by Jim

Aloha! Mahalo for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.

5 out of 5
The location was close to the ocean. The tropical atmosphere was very nice. Rooms were large and had air conditioning which was well used during the heat wave during our stay. The staff was very friendly and helpful

Posted by on 3 Oct. 2019

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Comment from Hotel Management

20 Oct. 2019 by Jim

Aloha Charles! Mahalo for leaving us such a wonderful score and feedback. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Mahalo!

5 out of 5
The room had patio where we could sit & enjoy the view. It was in walking distance to the beach. The beach was awesome!! The staff was helpful whenever we had a question. They offered free drinks at their tiki bar between 4 - 10 pm. They had 2 nice pools. The restaurant had good food & service. Thanks for a memorable stay!!

Posted by on 23 Sep. 2019

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Comment from Hotel Management

28 Sep. 2019 by Jim Hunsucker, Director of Rooms

Aloha! Mahalo for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations here at Hilton Garden Inn. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Mahalo!

4 out of 5
I liked the friendly and professional staff. Everyone was helpful.

Posted by on 28 Aug. 2019

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Comment from Hotel Management

20 Oct. 2019 by Jim

Aloha! Mahalo for leaving us such a wonderful score and feedback. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Mahalo!

About the Hilton Garden Inn Kauai Wailua Bay, HI

Location 3-5920 Kuhio Hwy, Lihue, HI 96746

Property Features

Hilton Garden Inn Kauai Wailua Bay, HI offers its guests 2 outdoor swimming pools and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7000 square feet (650 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Kauai Wailua Bay, HI. A complete renovation of Hilton Garden Inn Kauai Wailua Bay, HI was completed in July 2016. Smoking is allowed in designated areas at this 3.5-star Lihue hotel.

  • 216 guestrooms or units
  • 3 levels
  • 2 buildings
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Deli
  • Towels for the beach
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Room Amenities

Hilton Garden Inn Kauai Wailua Bay, HI offers 216 accommodations with irons/ironing boards and complimentary toiletries. 46-inch LCD televisions come with pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

  • In-room dining
  • LCD television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Garden Grille Restaurant - Overlooking the ocean and pool, this restaurant specializes in Hawaiian cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Pavilion Pantry - Onsite café. Open 24 hours. Open daily.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive smart lock details.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is GE-098-643-7632-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • State tax ID - GE-098-643-7632-01
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room coffee
  • Self parking
  • Parking
  • Lending library access
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 22.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloha Aston Beach Hotel
  • Aloha Beach
  • Aloha Beach Hotel
  • Aston Aloha
  • Aston Aloha Beach
  • Hilton Garden Inn Kauai Wailua Bay Lihue
  • Aston Aloha Beach Hotel Kapaa
  • Aston Aloha Beach Kapaa
  • Aston Aloha Hotel
  • Hotel Aston Aloha Beach
  • Aloha Beach Hotel Kauai
  • Aloha Beach Kauai Hotel
  • Aston Aloha Beach Hotel Kauai/Kapaa
  • Aston Aloha Beach Resort
  • Hilton Garden Inn Kauai Hotel
  • Hilton Garden Inn Kauai Wailua Bay
  • Hilton Garden Inn Kauai
  • Hilton Kauai Wailua Bay, Hi
  • Hilton Garden Inn Kauai Wailua Bay
  • Hilton Garden Inn Kauai Wailua Bay, HI Hotel
  • Hilton Garden Inn Kauai Wailua Bay, HI Lihue
  • Hilton Garden Inn Kauai Wailua Bay, HI Hotel Lihue

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.