Book Kimpton Hotels rooms in Little Havana

"Room was spotless, however we were unable to enter the building for over an hour at 2:30am in the morning when we arrived from our flight. Then once we were finally able to go in, the air conditioner stopped working at 4am and we became very hot and uncomfortable. They tried to charge me to switch rooms when their property is defective and tried to charge me for late check out even though it was their fault we were unable to enjoy and enter our room. Completely disappointed and dissatisfied with the customer service."

"Good"

"Very poor reception for TV. Only used a firestick and had constant buffering. Cabinet door below sink fell off the first time the door was open. No additional face towels."

"Rooms are tiny but spotless. Excellent fully equipped kitchen and a surprisingly large, freshly appointed bathroom. Staff was helpful when onsite. Check in process worked fine for us, but it is wonky and other guests had trouble with it. Neighborhood is great, very fun people watching, plenty of bars and cafes a block away. "

"The comp"

"No working WiFi expect in the main bedroom. Poor quality of fittings inside; during our 4 day stay, both bathroom sink taps/faucets fell off as they weren’t screwed in tightly. Customer service was extremely poor. When we reported these issues, a man randomly turned up at our apartment door without any notice whatsoever(!), saying he was there to look at the WiFi - he said there was nothing he could do, took a picture and left. We heard no more about it. The air con is either freezing, or ineffective. There’s also only one panel to control the air on though the property, so you can’t adjust air con room by room (and if you need to turn it off or on after going to bed you need to get up to go to the hallway to do so)."