4/10 – Médiocre
Raviraj, TORONTO
Voyage d’affaires
18 juin 2025
Quite terrible - staff just didn't seem to care to fix issues.
When I arrived, the person didn't tell me how to access the Wifi - I had to ask
When I got to my room, there was a blinking light on my phone indicating I had messages - called the desk, the person said to ignore it. I wanted to clear the blinking - he promised to send someone (7pm). I left for dinner. Nothing happened. Called again (930pm) - he promised to send someone. Nothing. Called again - 10pm - he said there's no one left and it would be done in the morning. I asked why he didn't call to tell me this, but no real reason.
Next day - nothing.
TV wasn't working. It wasn't plugged in. I finally got it plugged in, but got a Roku error message in French. Took it downstairs - two of the staff looked at it and didn't bother to think it through - just told me they couldn't fix it. Used google translate to figure out what the message said and - after some work - got Roku on. But, turned out there was a separate TV input.
I am really really surprised that a big hotel like that has only one elevator.
Raviraj
Séjour de 6 nuits en mai 2025