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4.4 out of 5

"I love the Westin Pasadena. Wonderful location and views. The check in was very slow, it took 30 minutes for the gal at the desk to secure our rooms. ... " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

Hotel near Rose Bowl Stadium in Pasadena

In historical district

Within a 15-minute walk of the hotel, you'll find Pasadena Convention Center and Pasadena City Hall. Also, Pasadena Playhouse is within half a mile (1 km) and Norton Simon Museum is within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the 24-hour gym, poolside bar, and concierge services.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $194* Per night/room 31 Mar. - 1 Apr.

Executive Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin Pasadena ratings based on 12 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Pasadena

Everyone (6) Couples (2) Family (2)
4 out of 5
I love the Westin Pasadena. Wonderful location and views. The check in was very slow, it took 30 minutes for the gal at the desk to secure our rooms. I made the reservations one month in advance. The food at the restaurant was sub-par, 3 dishes were horrible, the waiter took them off the bill and the upholstered chairs were dirty. The restaurant needs an overhaul. The patio area is such a nice spot. But it was overcrowded and busy w a convention.

Posted by on 17 Mar. 2024

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Comment from Hotel Management

19 Mar. 2024 by Property Management

Thank you for taking the time to share your feedback, Robin. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience guests have come to expect. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

5 out of 5
Location

Posted by on 31 Oct. 2023

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Comment from Hotel Management

2 Nov. 2023 by General Manager

Dear Anthony,It's great that you enjoyed our prime location! We're glad it added convenience to your stay, and we look forward to having you back to The Westin Pasadena for another five-star experience.

5 out of 5

Posted by on 21 Oct. 2023

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Comment from Hotel Management

13 Nov. 2023 by Hotel Management

Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4 out of 5

Posted by on 24 Aug. 2023

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Comment from Hotel Management

25 Aug. 2023 by Dan

Dear Carla,Thank you for writing a review regarding your recent stay with us.Thank you for the 4 rating! We very much appreciate it!Thank you again. We hope to see you again soon!Sincerely,Dan StenzGeneral Manager

4 out of 5
The hotel seems to have its act together

Posted by on 21 Apr. 2023

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Comment from Hotel Management

21 Apr. 2023 by Dan

Dear John R.,Thank you for writing a review regarding your recent stay with us.Thank you for the 4 rating and for recognizing our staff!Thank you again. We hope to see you again soon!Sincerely,Dan StenzGeneral Manager

2 out of 5
Oversold and we were directed to a sister property which was not as nice. Disappointed.

Posted by , from LOMA LINDA on 11 Apr. 2023

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Comment from Hotel Management

11 Apr. 2023 by Dan

Dear JienSup,Thank you for writing a review regarding your recent stay with us.Please allow me to apologize we did not have a guest room available for you on your day of arrival. Although this does not happen very often, we had a couple of guests that decided to extend their stay and as long as they have a valid method of payment on file, we cannot require them to depart, causing this situation of not having enough rooms available for all arrivals. Again, I offer this as an explanation only, not as an excuse for our shortfalls. Again, please accept my apologies. If I can be of service moving forward, please do not hesitate to contact me.Thank you!Sincerely,Dan StenzGeneral Manager

5 out of 5
The customer service was amazing

Posted by on 8 Feb. 2023

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Comment from Hotel Management

13 Feb. 2023 by Hotel Management

Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5 out of 5

Posted by , from Pittsford on 4 Dec. 2022

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5 out of 5

Posted by , from manassas on 17 Feb. 2022

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4 out of 5
no view to speak of................................

Posted by on 15 Mar. 2021

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Comment from Hotel Management

15 Mar. 2021 by Siamak

Thank you for staying with us.

Property Features

The Westin Pasadena offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center, meeting rooms, and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin Pasadena. For a fee, parking is available. This Pasadena hotel is smoke free.

  • 350 guestrooms or units
  • 12 levels
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Pasadena Station (0.7 km / 0.4 mi)
  • Metro station: Memorial Park Station (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Pasadena offers 350 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

Ventanas - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Living Room Lobby - Onsite bar.

The Store - This café serves light fare only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per accommodation, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free 11
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16–20 per person
  • Fee for in-room wireless internet: USD 11.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 11.95 per night (rates may vary)
  • Self parking fee: USD 17 per night
  • Valet parking fee: USD 22 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pasadena Westin
  • Westin Hotel Pasadena
  • Westin Pasadena
  • Westin Pasadena Hotel
  • The Westin Pasadena Hotel Pasadena
  • The Westin Pasadena Hotel
  • The Westin Pasadena Pasadena
  • The Westin Pasadena Hotel Pasadena

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.