See all properties

Paradisus Los Cabos - Adults Only - All Inclusive

Choose dates to view prices

Photo gallery for Paradisus Los Cabos - Adults Only - All Inclusive

Exterior
Property video
Aerial view
7 restaurants, lunch, dinner served; Italian cuisine
Theatre show
Luxury
4.5 star property
8.8

Excellent

Oceanside sanctuary in Los Cabos

Swimmable beach access with a designated swimming zone and beach concierge service. Seven restaurants offer diverse dining, from oceanfront ceviches at Agua Marina to authentic sopes at Malva. Reserve guests enjoy a private lounge with ocean views and personalized concierge assistance.

Popular amenities

  • Pet friendly
  • Parking included

Explore the area

View in a map
Carretera Transpeninsular Km 19.5, San José del Cabo, BCS, 23400
  • Place, Desert Park Natural Reserve
    ‪12 min walk‬
  • Place, El Dorado Golf Club
    ‪3 min drive‬
  • Place, Cabo Real Golf Club
    ‪10 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

Junior Suite, Garden View

9.0 out of 10
Wonderful
(62 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for The Reserve Suite Ocean Front Swim Up

The Reserve Suite Ocean Front Swim Up | Beach/ocean view

The Reserve Suite Ocean Front Swim Up

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for The Reserve Master Suite Ocean Front Swim Up

The Reserve Master Suite Ocean Front Swim Up | Beach/ocean view

The Reserve Master Suite Ocean Front Swim Up

  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for The Reserve Suite Swim-Up

Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Swim-Up

10.0 out of 10
Exceptional
(11 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for The Reserve Suite Ocean Front

The Reserve Suite Ocean Front

The Reserve Suite Ocean Front

7.6 out of 10
Good
(8 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for The Reserve Suite Ocean View

The Reserve Suite Ocean View

The Reserve Suite Ocean View

9.4 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for The Reserve Master Suite

The Reserve Master Suite | Garden view

The Reserve Master Suite

  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for The Reserve Suite Garden View

The Reserve Suite Garden View

The Reserve Suite Garden View

7.2 out of 10
Good
(7 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for The Reserve Master Suite Ocean Front

The Reserve Master Suite Ocean Front

The Reserve Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Ocean View

8.8 out of 10
Excellent
(26 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

You may also like

Ad

Hilton Los Cabos

San José del Cabo
  • On private beach
  • Pool
  • Hot tub
  • Spa
4.6 out of 5, Wonderful, 1,000 reviews
The price is CA $518
CA $680 total
includes taxes & fees
May 31 - Jun 1
Hilton Los Cabos

About the area

San José del Cabo

On the beach.Stay at this San José del Cabo property and you'll be within half a mile (1 km) of Desert Park Natural Reserve and 2 miles (3 km) of Cabo Real Golf Club. Also, El Dorado Golf Club is within 2 miles (3 km) and Palmilla Beach is within 6 miles (10 km).

What's nearby

  • Cuadra San Francisco - 10 min walk - 0.9 km
  • Desert Park Natural Reserve - 12 min walk - 1.1 km
  • El Dorado Golf Club - 3 min drive - 3.9 km
  • Playa Cabo Real - 4 min drive - 3.9 km
  • Cabo Real Golf Club - 10 min drive - 3.1 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 25 min drive

Restaurants

  • ‪CoCo Cafe - ‬2 min drive
  • ‪Santé - ‬3 min walk
  • ‪Cielo - ‬2 min walk
  • ‪Gabi Beach - ‬3 min walk
  • ‪La Taberna - ‬4 min drive

About this property

Paradisus Los Cabos - Adults Only - All Inclusive

4.5-star beachfront property near Cabo Real Golf Club
Paradisus Los Cabos - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Paradisus Los Cabos - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star San José del Cabo property.

  • 350 guestrooms or units
  • 4 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • Meeting rooms
  • 77100 sq ft of conference space
  • 7163 sq m of conference space
  • Built in 1989
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Paradisus Los Cabos - Adults Only - All Inclusive offers 350 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This San José del Cabo property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

YHI Spa has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Poolside bar
Hotel Riu Palace Baja California - Adults Only - All Inclusive
El Medano Ejidal
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 4,926 reviews
Hotel Riu Palace Baja California - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Outdoor pickleball court
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Bedroom

  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.71 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is USD 4.71 for the first bedroom per night, and increases by USD 4.71 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 80 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cabo Melia Real Resort
Cabo Melia Resort
Melia Cabo Real Beach Resort All Inclusive San Jose Del Cabo
Melia Cabo Real Beach San Jose Del Cabo
Meliá Cabo Real All Inclusive Beach
Meliá Cabo Real Beach
Meliá All Inclusive Beach
Paradisus Melia Cabos All Inclusive San Jose del Cabo
Paradisus Los All Inclusive
Paradisus Los Cabos
Paradisus Los

Frequently asked questions

How close is Paradisus Los Cabos - Adults Only - All Inclusive to the airport?

Paradisus Los Cabos - Adults Only - All Inclusive is 18.4 mi (25-min drive) away from the Los Cabos Intl. Airport (SJD) airport, the closest popular airport to the property.

How much does it cost to stay at Paradisus Los Cabos - Adults Only - All Inclusive?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Paradisus Los Cabos - Adults Only - All Inclusive on May 11, 2026 start from CA $694, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Paradisus Los Cabos - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Paradisus Los Cabos - Adults Only - All Inclusive.

How close is Paradisus Los Cabos - Adults Only - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Paradisus Los Cabos - Adults Only - All Inclusive offer free breakfast?

Paradisus Los Cabos - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Paradisus Los Cabos - Adults Only - All Inclusive?

No, there is no casino at this property, but PlayWin Casino (18-min drive) is nearby.

What time is check-in at Paradisus Los Cabos - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM.

Is there free parking at Paradisus Los Cabos - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Paradisus Los Cabos - Adults Only - All Inclusive have a pool?

Paradisus Los Cabos - Adults Only - All Inclusive features 2 outdoor pools.

Does Paradisus Los Cabos - Adults Only - All Inclusive have a restaurant?

There are 7 onsite restaurants, offering options like Italian cuisine, garden views, and a poolside location.

Does Paradisus Los Cabos - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at YHI Spa, where you can enjoy prenatal massages, body treatments, and facials.

How close is Paradisus Los Cabos - Adults Only - All Inclusive to downtown San José del Cabo?

Paradisus Los Cabos - Adults Only - All Inclusive is 7 mi away from San José del Cabo.

Paradisus Los Cabos - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1003 reviews
Rating 8 - Good. 187 out of 1003 reviews
Rating 6 - Okay. 109 out of 1003 reviews
Rating 4 - Poor. 30 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was lovely. The rooms were nice but small bathroom. The food was only ok. Enjoyed the beach restaurant only after we figured out what to order. Not everything was good. Staff was very good. The beach was rocky and we heard not very walkable. The red flag was up the entire trip, so nobody in the water.
Stayed 5 nights in Jan 2026

10/10 Excellent

Mario

Stayed 4 nights in Dec 2025

10/10 Excellent

Sylvain

Stayed 5 nights in Dec 2025

10/10 Excellent

jennel

Stayed 1 night in Jan 2026

8/10 Good

Jaclyn De

Stayed 3 nights in Jan 2026

10/10 Excellent

PRADEEP

Stayed 2 nights in Jan 2026

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, food, rooms all very good
Stayed 2 nights in Jan 2026

10/10 Excellent

Jennifer M

Travelled with partner
Liked: Cleanliness, amenities
Paradisus was a solid 4 star resort with 5 star service and staff. The staff were incredibly warm, friendly and wanted to make sure everyone was having a great vacation. We upgraded to the Reserve which was worth it for the included airport transfer, top notch steak restaurant included, ocean view room and extra restaurant for breakfast/lunch. The separate pool and quieter section was a nice option too. The Japanese restaurant and Mediterranean restaurant were both excellent with amazing waiters and hostesses. The rooms were plain and a little dated but full of snacks, waters, beer and soda all day long. No dumb towel cards needed or restrictions on drinks. Few things that could be improved - buffet breakfast was not great, no elevators so be ready to climb 2-3 flights of stairs multiple times a day, and no hot tub. Pool area could use some paint/renovation and the rooms could use better sheets/blankets. We would go back for the ease of being next to a gorgeous beach with daily whale sightings, good food and drinks and the amazing staff.
Stayed 7 nights in Jan 2026

10/10 Excellent

Kamila

Liked: Cleanliness, staff & service, amenities
Absolutely amazing hotel, pictures doesn’t do its justice. From friendly staff to exquisite food - it’s worth every penny. Our first time and we’ll be back. The Reserve part top notch!
Stayed 4 nights in Jan 2026

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities
Service
Stayed 7 nights in Jan 2026

6/10 Okay

Tatyana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food choices and food quality needs to be improved.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jonathan

Stayed 3 nights in Jan 2026

10/10 Excellent

Tamara

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was spa like and serene. The grounds are immaculate and very well maintained. The hotel staff were kind and very helpful. The rooms were well appointed and very clean. The food at the restaurants was very good. The Reserve restaurant stood as exceptional. Pool staff were available to serve drinks and food throughout the day. The personal concierge provided daily updates on activities, weather and remained available to assist with any needs during the stay. I would absolutely stay at the Paradisus when I return to Cabo. The location is on a quiet beach between Cabo San Lucas and San Jose del Cabo. The hotel offered a half day trip to San Jose that is included with the stay at the resort which was a wonderful opportunity to explore that area. I had a wonderful week!
Stayed 6 nights in Jan 2026

8/10 Good

Robert, Federal Way

Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Stayed 4 nights in Jan 2026

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2026

2/10 Terrible

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was Terrible . We were Reserve Guests. Jonathon (manager) and Victoria were Awful . They were Rude , Aggressive and Threatening. They need Customer Service Training. Juliet our concierge was our Savior and was Awesome . Property is nice , food is Mediocre, Pool Service was Great. Pedro did a Great Job .
Stayed 7 nights in Jan 2026

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was phenomenal everyone is there to take CARE OF YOU. Always had a drink in my hand snacks ice cream something. All staff was extremely polite they speak both English and Spanish fluent. This was one of the best stays ever in Cabo will be going back for sure
Stayed 2 nights in Jan 2026

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2026

10/10 Excellent

Ruiwen

Stayed 2 nights in Jan 2026

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were so happy with our stay at Paradisus. The architecture is amazing! The resort was beautiful, immaculate and so relaxing. We loved the desert landscape and the zen feeling there. The Asian restaurant was delicious and we really enjoyed the Italian restaurant as well. We loved the fact that you can swim in the ocean. The water was so clear and we were able to snorkel and see some great fish. We would definitely stay here again.
Stayed 1 night in Jan 2026

10/10 Excellent

Susan Marie, FPO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience at Paradisus All inclusive resort in Los Cabos. The staff was excellent, especially Freddy and Susana. The resort is beautiful and very clean. The room was clean and the bed was comfortable. The room we stayed in was close to the highway and our last couple of days at the resort they were doing some maintenance on the roof which was noisy. The food was okay. I didn’t care too much for the drinks, gave me a headache. The excellent staff and their hospitality made trip worth it. The weather was great and we enjoyed our excursions, party boat, city tour, suba diving, cooking class with Francisco, UTV and sky bike.
Stayed 6 nights in Jan 2026

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful resort and stunning views! All staff was attentive and extremely nice. Great time to go to see all the whales and right from the resort! I will be back!!!
Stayed 4 nights in Jan 2026

2/10 Terrible

Kelli

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at Paradisus Los Cabos to celebrate a milestone birthday, which was clearly noted on my pre-arrival intake form. Unfortunately, the experience was disappointing from the moment we arrived. I paid for a Junior Suite Ocean View but was initially assigned a Garden View room. While I expressed interest in learning about the Reserve category, I never confirmed or authorized that booking. Upon arrival, we were taken to the Reserve section and assigned a room with double beds, which was unacceptable for this trip. When I requested the room I originally booked, I was told it was unavailable. After extensive back-and-forth, I was offered a partial ocean-view room with a king bed, but only after being charged nearly an additional $300 USD and waiting for the room to be cleaned. I felt pressured into accepting this due to the lack of alternatives. Once in the room, several issues were immediately apparent: a lamp not plugged in, a disheveled balcony rug, and a shower with fluctuating water temperatures. Although the thermostat read 68 degrees, the room felt warm, damp, and stuffy. Despite paying for an ocean-view category, the ocean was fully blocked by trees and did not match the photos shown online. Cleanliness was a serious concern, including hair on the nightstand and a red pill under the couch, indicating the room was not properly cleaned. For a resort that markets itself as luxury, this experience fell far below expectations and I would not recommend this property
Stayed 3 nights in Jan 2026

2/10 Terrible

Kimberly Ann

Liked: Cleanliness, amenities, property conditions & facilities
Waited forever to check in
Stayed 4 nights in Jan 2026